2016-11-14 General Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                     8 NOVEMBER 2016


BRANCH ACTIVITIES                         RECENT ACHIEVEMENTS                          CURRENT PRIORITIES                          THE NEXT QUARTER
Revenue Services
Set up and testing of new waste            Worked with TechnologyOne and the            Convert existing waste data in free       Identify and resolve issues where the
collection memo to improve format of         waste business to set up a new waste           format text fields for approximately        data in the current service records is
data to meet tender requirements             collection memo to ensure data on              45,000 service records to the format        absent or erroneous
                                             number of bins and days for collection         necessary to create the new waste
                                             services are held in reportable fields         collection memo

Transition to new rate notice printer –    Worked with Chandler to organise the         Review performance of new printer         Assess costs and efficacy of BPay
Chandler                                     printing of the July rate notices and          in printing July rate notices               View and other payment channels
                                             inserts, including expanded online
                                             interface to track emailed rate notices

Outsourcing of outstanding rates for       Eight of thirteen test properties (none      Continue working with Recoveries &        Monitor effectiveness using external
collection                                   owner occupied) now have claims for            Reconstruction (Aust) Pty Ltd to            collection approach
                                             payment lodged by Recoveries &                 collect the outstanding debt on the
                                             Reconstruction (Aust) Pty Ltd                  nine properties
                                                                                          Commence second round of
                                                                                            collection including long standing
                                                                                            non PPR residential properties

Business as Usual activities               Staff cross-training and multi-skilling      Processing of agency payments and         Begin preparation for January rate
                                             progressed                                     responding to customer queries              levy
                                                                                            concerning the July levy




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