2014-11-11 Infrastructure & Services Committee Agenda

INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA                            11 NOVEMBER 2014


3      People

The J and BCC have a total of 4.7 FTE’s (full time equivalents), consisting of three permanent full
time employees and a number of casuals undertaking a variety of roles which make up the
remainder of the 1.7 FTE.

Core staff at The J undertook a time and motion study during the quarter which has helped to
inform the service review. Results have confirmed the main activities of the site are venue hire,
ticketing/events, general operations and have highlighted the need for additional training and
sharing of knowledge in some areas in order to enhance operations. On the job training and
knowledge sharing has commenced and will continue as a method of continuous improvement.


4      Systems & Processes

Staff at The J have been working with IT and will shortly be undertaking a pilot using Council’s
ECM program (Electronic Document Management system). The pilot will shape the index
structure for other areas within Community Services. It is expected that the pilot will be complete
by mid-November with the outcomes to be rolled out in the other Community Services areas by
the end of the year.

The J Service Review commenced during the quarter and is now well underway. The review is
due for completion by the end of December in order to be ready for the budget process.


5      Future Direction

      Completion of The J Service Review.
      Develop a 3 year Business Plan based on the outcomes of the Service Review.
      Commencement of ticketing for Noosa International Food & Wine Festival will occur in the
        next quarter.
      Continue working with current users of the BCC Main Hall to effect their relocation to The J
        or Noosa Leisure Centre.
      Enhanced co-branding of The J on Noosa Council marketing material.
      Continue discussions with the Noosa Meetings, Incentives, Conferences and Exhibitions
        (MICE) group to enhance usage of The J in quieter times during the week.


Previous Council Consideration

Nil.

Finance & Risk

Finance branch were consulted in relation to the financial information in this report.

Consultation

External Consultation - Community & Stakeholder

Nil.




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