2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                        Playground repairs/furniture repairs      10 business days




Operations
[Activities including mowing and cleaning work, graffiti removal and repairs to vandalism]
Cyclic Inspections                   Turf maintenance (mowing) contract          Monthly – based on approx. 30 sites
                                                                                 generated ad hoc by Work Order
                                                                                 system.

                                     Open space cleaning contracts                Monthly
                                     (contractor performance checks)

Scheduled work                       Turf maintenance (mowing contract)5          Category 1 – 32 cuts (very high profile
                                                                                  – only 2 parks sites)
                                                                                  Category 2 - 22 cuts per annum (high
                                                                                  profile areas)
                                                                                  Category 3 – 18 cuts per annum (local
                                                                                  roads/rural)
                                                                                  Category 4 – 10 cuts per annum (site
                                                                                  specific)

                                     Cleaning & litter pick-up (includes BBQ
                                     cleaning)6
                                     Peregian Beach; Sunshine Beach;              Daily
                                     Sunrise Beach; Noosa Junction;
                                     Noosa Heads; Noosaville & Tewantin
                                     commercial area precincts

                                     McGregor Park, Noosaville                    Weekly

                                     Boreen Point & Cooroy - commercial           3 x week
                                     area precincts

                                     Cooran & Kin Kin - commercial area           2 x week
                                     precincts

                                     SSB Skatepark – cleaning & bins              Daily
                                     emptied

Reactive work [customer              Issue                                        Target days to complete
requests]
                                     Graffiti / Vandalism                         10 business days

                                     Note: Council endorsed Graffiti Policy
                                     dated 24 August 2014 provides that
                                     upon notification of a graffiti incident a
                                     graded approach is taken to removal:
                                         - Obscene, racist & other                24 hours
                                             offensive material
                                         - Large areas of graffiti or in          3 business days
                                             highly visible
                                         - Minor graffiti incidents               14 business days

                                     Mowing                                       10 business days

                                     Cleaning issues                              20 business days

SERVICE DELIVERY MODEL
There is a mix of in-house and external contractors to deliver this service.

KEY SERVICE METRICS
Measure                                                      Metric               Benchmark Comparison

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