2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                                       6
Reactive work (customer             20 business days
requests)

SERVICE DELIVERY MODEL
Can insert text or a table

KEY SERVICE METRICS
Measure                                                    Metric           Benchmark Comparison
Average cost of maintenance per off road car space         $454.60 per      Queensland Department of Local
                                                           space            Government comparative data not
(FY2016/17 Actual Costs $1,132,892 / 2,492 spaces)                          available.


Cost per rateable property to maintain car parking         $37.77 per       Queensland Department of Local
spaces                                                     rateable         Government comparative data not
                                                           property         available.
(FY2016/17 Actual Costs $1,132,892 / 30,000 rateable
properties)
PERFORMANCE MEASURE
Service                 Indicator        Performance Measure                Methodology
Road network – car      Satisfaction     Noosa community satisfaction       Community satisfaction mean
parks                                    mean rating score compared to      performance rating from the LGAQ
                                         the State mean rating score (out   2017 Community Satisfaction Tracking
                                         of optimum rating of 5).           Survey for Provincial areas for:

                                           NSC mean         State mean      Theme: Basic Services & Infrastructure
                                                                                                        7
                                           rating (2017)    rating (2017)   Function: Road Maintenance

                                           3.43             3.28



1
  Data is subject to validation – does not include on road marked car parking bays.
2
  Source Recurrent Maintenance Manual.
3
  Works are prioritised and subject to available budget.
4
  Source – T1 My Budgeting.
5
  Source – Contract Cleaning Open Public Spaces & Amenities 1617T113.
6
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
7
  LGAQ survey includes car parking but it relates to whether adequate parking being available. The function of road
maintenance is considered most relevant to car parking maintenance.




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