2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                                                                                      3
                                     asset serviceability as well as specific works detailed below:



                                     New style bus shelters (aluminium
                                     frame with timer fixings) – implement
                                                                     th
                                     Maintenance Manual dated 18
                                     October 2016 actions including:
                                     - Clean aluminium framing
                                     - Repaint timber fixings
                                     - Implement electrical and solar
                                         maintenance checks & rectify          Annual (minimum)

Reactive work [customer              Bus shelter/bus stop asset                20 business days
          4
requests]                            maintenance

Operations
[Activities including cleaning, graffiti and vandalism repairs etc.]
                 5
Reactive work                            Graffiti                                2 business days
                                         Vandalism                               20 business days
                                         Bus shelter lights                      20 business days
Programs
[Initiatives are aimed at providing public transport options to localities where no public bus service is provided by
Translink]
Scheduled activities                     Flexilink taxi service – Boreen Point   Monday to Saturday – 3 return trips per
                                         to Tewantin                             day with prescribed departure and
                                                                                 arrival times. (subject to bookings)

                                     Council Cabs - one service per week for each locality as follows:
                                     Suburb                                 Drop Off/Pick Up             Day
                                                                            Location
                                     Noosaville                             Noosa Civic, Tewantin or Tuesday
                                                                            Wallace Drive Noosaville
                                     Noosa Heads, Sunshine Beach,           Noosa Fair, Noosa            Wednesday
                                     Sunrise Beach, Castaways Beach,        Heads
                                     Marcus Beach, Peregian Beach,
                                     Lake Weyba
                                     Tewantin, Cooroibah                    Poinciana Avenue,            Wednesday
                                                                            Tewantin, Noosa Civic,
                                                                            Wallace Drive Noosaville
                                     Cooroy, Federal, Black Mountain,       Emerald Street, Cooroy       Thursday
                                     Cooroy Mountain, Lake Macdonald
                                     Pomona, Cooran, Kin Kin                Memorial Avenue,             Thursday
                                                                            Pomona
Reactive                             Enquiries/complaints (transport        No defined level of service – matters
                                     programs)                              generally dealt within 5 business days.

SERVICE DELIVERY MODEL
This service is predominately internally managed and delivered other than for contract services such as the Flexilink
and Council Cabs service.
KEY SERVICE METRICS
Measure                                                      Metric         Benchmark Comparison
Cost per rateable property for operating costs               $3.85 per      Queensland Department of Local
associated with public transport infrastructure &            annum / per    Government comparative data not
programs supporting public transport (methodology            rateable       available.
below)                                                       property
                                                                            Difficult to benchmark with comparative
Total of:                                                                   local governments (Cat 3) due to
    a) Actuals FY2016/17 $44,153 - operating costs to                       variations in the type of services
         maintain public transport infrastructure                           provided.
         (excluding capital works); plus
    b) Actuals FY2016/17 $71,129 - cost of levy
         funded activities (cabs only as the other
         activities are traffic congestion/reduction related
         i.e. excluding free holiday bus and the walk-
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