2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 1 of 1

Service Output                      Cemeteries
                                    Provision and maintenance of cemeteries for burials and ashes internment.

Service Activity                    Maintenance & Operations
                                    The activities include burials and ashes placement together with works to
                                    maintain and operate the cemetery.

Responsible Area                    Department                                 Branch
                                    Community Services                         Waste & Environmental Health
Cost Centres                        Management Waste & Environmental           1918
                                    Health
                                    Environmental Health Coordination          1814
                                    Pomona Cemetery                            2306
                                    Cooroy Cemetery                            2307
                                    Tewantin Cemetery                          2308
                                    Cemetery Admin                             2309

Key Statistics                      Pomona Cemetery                            4 ha (Reserve)
                                    Cooroy Cemetery                            5.6 ha (Reserve & freehold)
                                    Tewantin Cemetery                          4 ha (Reserve)

Legislative responsibility to       None - but traditionally local government has provided this community service as
provide this service                it is not attractive to the private sector due to legacy costs of maintaining burial
                                    grounds.

                                    State Land Act 1994 applies where land is a Reserve for Cemeteries

                                ACTIVITY                                              SERVICE LEVEL TARGET
Maintenance
[Includes works to maintain assets including structures such as fencing, gates, gatehouse areas etc.]
Cyclic Inspections                   Visual checks done by Cemetery Officer weekly when on site for services.

                                    WHS Inspections                            3 times per year

Reactive work [customer              Maintenance requests                      14 business days
           1
requests]
Operations
[Preparations for burials and internments such as site preparation, set-up and attendance at ceremony, supply and
installation of headstones and plaques, family research enquiries and ground maintenance activities as well as
cemetery administrative work]
Availability                         Services available during normal business hours – special arrangements apply
                                     for weekend services.

Cyclic Inspections                  Checks of work done by contractors done weekly when Cemetery Officer on site
                                    for services.

Scheduled Work                      Mowing/slashing                            •    Approx. 21 mows per annum at all
                                                                                    sites (varies subject to growing
                                                                                    conditions)
                                                                               •    Slashing of Cooroy expansion area
                                                                                    annually
                                                                               •    Slashing firebreak at Cooroy
                                                                                    expansion area - approx. 12 mows
                                                                                    per annum



                                    Weed control                               Monthly spraying – All sites
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