2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                    Pathway sweeping (Tewantin &                Weekly
                                    Pomona Bush Gardens only)

Reactive work                       Request to reserve a grave or ashes         No defined level of service – generally
                                    site                                        within 2 business days

                                    Application for burial site                 No defined level of service – generally
                                                                                within 1 business days
                                    Application for ashes site                  No defined level of service – generally
                                                                                within 2 business days

                                    Grave preparation                           No defined level of service – generally
                                                                                within 2 business days

                                    Burials & ashes interments                  As required (subject to applicant
                                                                                timelines & Council resource
                                                                                availability)

                                    Burial notifications                        Within 7 days of burial

                                    Note: Births, Deaths and Marriages
                                    Registration Act 2003 & Regulation
                                    2015 (the operator of a cemetery is
                                    required to notify the Registrar within 7
                                    days after disposal of a human body so
                                    that the Death Certificate can be issued
                                    within 14 days statutory period).

                                    Pouring moulds for concrete lawn            Ongoing (as required)
                                    plaque bases; piers for ashes in bush
                                    gardens

                                    Headstone/plaque installations              As required

                                    Maintenance of cemetery                     Ongoing (as required)
                                    records/databases and mapping

                                    Grave top up & surface improvements         As required – all sites

                                    Litter pick-up                              Weekly – all sites

                                    All requests/enquiries incl. burials,       5 business days (target for completion)
                                    headstone/plaque supply & install;
                                    family history research requests etc.       Note: Family history research is not
                                                                                given priority and can take longer to
                                                                                complete (subject to availability of
                                                                                records/workloads).
SERVICE DELIVERY MODEL
Predominately provided internally with contractor support for operational services such as mowing and supply
arrangements.

KEY SERVICE METRICS
Measure                                              Metric                     Benchmark Comparison
Cost of service per rateable property                $9.87/per rateable         Queensland Department of Local
(Actuals FY 2016/17 total $296,244 / 30,000          property                   Government comparative data not
rateable properties)                                                            available.

                                                                                Big variances in the number of
                                                                                cemeteries provided in each local
                                                                                government area and in extent of
                                                                                legacy responsibilities.


PERFORMANCE MEASURE

                                                                                                          Page 15