2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 3 of 3


Service Output                      TRAFFIC & TRANSPORT MANAGEMENT
                                    Provision of an efficient and safe transport network as well as provide
                                    facilities, programs and advocacy supporting public transport.

Service Activity                    Noosa North Shore Ferry
                                    The activities include contract management and administration of the cross
                                    river ferry providing vehicular and pedestrian access to the Noosa North
                                    Shore for residents and visitors.

Responsible Area                    Department                                 Branch

                                    Corporate Services                         Property Branch

Cost Centre                         Commercial Properties                      1510
                                    Management Property & Facilities           1500

Key Statistics                      Crossing data (per annum FY2016/17)        382,976

Legislative responsibility to       Local Government Act 2009 – Section 80B
provide this service                A local government has the exclusive right to provide (and to lease) a ferry
                                    service across a watercourse if the land that forms both banks of the watercourse
                                    is in its local government area.

                                ACTIVITY                                              SERVICE LEVEL TARGET
Contract management & administration
[Activities include tender request & evaluation and contract management and administration]
Availability                          Operates 365 days of the year with a service approx. every 10 minutes between
                                      the following hours:
                                      Friday & Saturday                        5:30 am to 12:20 am
                                      Sunday to Thursday                       5:30 am to 10:20 pm

Cyclic Inspections                  WHS Inspections                            Annual

Scheduled Work                      Tender recall                              Every 10 to 15 years

                                    Note: Term is 10 years expiring 30
                                    June 2019 with an offer to extend for 5
                                    years (by mutual agreement)

                                    Financial audit (spot check – additional   Annual
                                    to formal audit process)


                                    Independent accredited marine              Every 2 years
                                    surveyor inspection (by contractor)

Reactive work [customer             Complaints regarding the service           No defined service level – generally
requests]                                                                      dealt with in 10 business days
                                                                               depending on complexity.




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