2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

SERVICE DELIVERY MODEL
Internally managed contract – externally delivered.

KEY SERVICE METRICS
Measure                                                   Metric              Benchmark Comparison
Return per rateable property per annum                    $21.15              Queensland Department of Local
(FY 2016-17 $634,723.45/30,000)                                               Government comparative data not
                                                                              available. No known equivalents for
                                                                              benchmarking (Daintree River and
                                                                              Moggill Ferries are different type of
                                                                              operations).
PERFORMANCE MEASURE
Service           Indicator                   Performance Measure             Methodology
Transport - Noosa Quality                     Percentage of time that         Contractor monthly reporting to include
North Shore Ferry                             service level has been met      outages, duration, cause and duration 2
                                              compared to contracted          ferries have been operating.
                                              hours (i.e. 1 ferry in
                                              continuous operation as per
                                              timetable and if more than 20
                                              vehicles queued 2 ferries to
                                              be operating).

                                              = TBA




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