2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                           yr. + 2 x 1 yr. extensions)

                                       -   Paintback – free paint recycling     Ongoing while Government subsidy is
                                           scheme (Commenced 2017)              provided.

                                     Materials recovery/recycling contract service frequencies:

                                     Shop front sales (recycled/reusable        7 days per week – 8:15 am-4:00 pm
                                     items)                                     (closed Christmas Day).

                                     Mattress recycling                         Twice Weekly

                                     Green waste processing:
                                        - Landfill                              Every 6-8 weeks approx.
                                        - Transfer Stations                     Every 12-14 weeks approx.

                                     Ferrous & non- ferrous metals
                                         - Landfill                             Monthly
                                         - Transfer Stations                    Quarterly

                                     Paintback scheme                           Opening hours at Eumundi Road
                                                                                Landfill.

                                     Concrete crushing & screening              Twice yearly

Reactive work                        Materials collection for recycling:
                                        - Lead Acid Batteries
                                        - Tyres                                 As required
                                        - E-waste
                                        - Polystyrene
Waste Education Program
[Includes provision of information on line and via field education activities provided to business and community groups,
Recycling in Schools Program, Landfill tours and activities associated with events including National Recycling Week
etc.]
Scheduled activities                  National Recycling Week, Composting           Annual
                                      Week, Environment Day

                                     Clean up Australia                         Annual

                                     School and adult recyclable art waste      Annual
                                     competitions

Reactive activities                  Follow up contamination of wheelie bins    No defined service level – generally
                                     (as reported by Contractor)                actioned within 5 business days.

                                     Conducting Landfill tours –                Upon request
                                     Schools/Adults

                                     Recycling/composting in Schools            Upon Request
                                     Program

                                     Event recycling bins                       Upon Request

                                     Support for Plastic Free Noosa             Upon Request
                                     Campaign

                                     Supporting community events                Upon Request

SERVICE DELIVERY MODEL
The service is managed and administered by in-house staff with a high level of contractors involved in provided
specialist services.


KEY SERVICE METRICS
Measure                                                      Metric             Benchmark Comparison
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