2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

with Council attending to major maintenance, and covering costs of insurance and base level utility charges as set out
in the Community Grants Policy].

Cyclic activities                       Community buildings – electrical RCD           Twice yearly
                                        testing (specified sites only)                 Annual (contractor)

                                        Community buildings – fire testing             Six monthly (contractor)
                                        (emergency lighting, extinguishers, fire
                                        blankets etc.)


                                        Maintenance Agreements (community              Three year agreement
                                        halls and centres)

Reactive work                           Maintenance requests (where not                Generally within 5 business days if not
                                        lessee/permit holder obligation)               complex.

SERVICE DELIVERY MODEL
Council administers the property leasing and varying maintenance requirements (dependent on individual leasing
arrangements) with day to day operations managed by the lease/permit holder.

KEY SERVICE METRICS
Measure                                                            Metric              Benchmark Comparison
Cost per rateable property to maintain and operate                 $21.33 (with        Queensland Department of Local
community buildings 2016/17 FY                                     revenue taken       Government comparative data not
                                                                   into account)       available.
With revenue: $639,813\30,000 rateable properties
                                                                   $25.60 (excl.
Without revenue: $767,871\30,000 rateable properties               revenue)

PERFORMANCE MEASURE
Service           Indicator                        Performance Measure                 Methodology
Community halls & Satisfaction                     Noosa community satisfaction        Community satisfaction mean
venues                                             mean rating score compared          performance rating from the LGAQ
                                                   to the State mean rating score      2017 Community Satisfaction
                                                   for performance (out of             Tracking Survey for Provincial areas
                                                   optimum rating of 5).               for:

                                                                                       Theme: Community Lifestyle Services
                                                                                       Function: Cultural & Entertainment
                                                                                       Facilities (includes public halls but not
                                                                                       all community buildings)
                                                   NSC mean            State mean
                                                   rating (2017)       rating (2017)

                                                        3.64                3.71



1
    Refer to Asset Responsibility Matrix for specific areas of responsibility.




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