2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                                                                 weeks (involves face-to-face
                                                                                 meeting, assessment, application for
                                                                                 Blue Card to be completed and
                                                                                 received from Govt, induction and
                                                                                 introduction to volunteer activity).

                                      General enquiries/complaints (in           No defined service level – response
                                      person, by phone or online)                generally provided within 2 business
                                                                                 days (subject to complexity of issue)

Ancillary Exhibition Spaces
[Council provides ancillary exhibition spaces with Noosaville Library and The J. These are non-curated spaces and
exhibitions are considered upon application.]

Opening hours                         Noosaville Library                         As per Library opening hours

                                      The J                                      As per The J opening hours

Scheduled activities                  Exhibition rotations                       4 to 6 Weekly

Reactive activities                   Application processing                     Up to 4 weeks

Butter Factory Arts Centre, Cooroy
[The converted old Butter Factory together with the adjoining potter’s kiln and shed is owned by Council and
operated by the Cooroy Futures Group under a three year management agreement with operational funding
provided by Council for the facility to operate as an arts exhibition, workshop & events venue]

Opening hours                         Tuesday to Friday                        10.00am to 3.00pm
                                      Saturday                                 10.00am to 12.00noon
                                      Closed Mondays, public holidays and during exhibition changeovers

Scheduled activities                  Review of management arrangement           3 years from 2016

                                      Performance review                         Bi-annual

                                      Building inspection                        Annual

Reactive                              Reactive building maintenance - As         Subject to work area response time
                                      required, work order requests to           frames
                                      relevant Council dept.
                                      Curatorial and operational advice &        As required
                                      support
SERVICE DELIVERY MODEL
The delivery of visual arts services is a blended model offering different tiered services. Council directly delivers a
category A regional gallery to provide high quality curated and touring exhibitions and programs. The small multi-
skilled team work across all elements of the gallery services. A community arts space and gallery is offered through
the Butter Factory under a community managed model with Council support. Council’s visual arts services work
towards achieving the required standards under the National Standards for Australian Museums and Galleries
v1.5 September 2016

KEY SERVICE METRICS
Measure                                                      Metric              Benchmark Comparison
Cost per rateable property (inclusive of depreciation        $25.38 per          Queensland Department of Local
and internal charges)                                        rateable property   Government comparative data
                                                                                 currently not available.
This is the full extent that each rateable property is
funding arts venues & programs.

(FY2016/17 actuals $761,491.67/30,000 rateable
properties)
Cost per rateable property (exclusive of depreciation        $15.32 per
and internal charges)                                        rateable property

(FY2016/17 depreciation $0; internal charges
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