2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 3 of 4

Service Output                      CULTURAL DEVELOPMENT
                                    Supporting cultural development and heritage protection through provision
                                    of facilities and programs.

Service Activity                    The J Entertainment & Community Venue
                                    The activities include provision of the facility as well as programs and
                                    activities for a range of cultural and general community activities.

Responsible Area                    Department                                        Branch
                                    Community Services                                Community Development
                                                                                      Community Facilities
                                    Corporate Services
                                    *Refer to Asset Responsibility Matrix for specific areas of responsibility
Cost Centres                        Management Community Facilities                   2500
                                    The J                                             2607


Key Statistics                      FY2016-17
                                    Total attendance                                  79,740
                                    Education/schools performances                    14
                                    Community groups                                  16
                                    Special events                                    4
                                    Comedy performances                               8
                                    Live music/bands                                  6
                                    Theatre                                           7
                                    Film                                              7
Legislative responsibility to       None.
provide this service
                                ACTIVITY                                                   SERVICE LEVEL TARGET
Operations
The J is a multi-purpose entertainment & community venue. It features a versatile auditorium which can be configured
with retractable seating for up to 402 people, including 338 people in the theatre and an additional 64 seats in the
upper mezzanine level, table seating for 250, or an open plan hall with 500 people standing room. The centre also
contains a lounge and recreational areas, meeting and workshop spaces and catering facilities – all of which are
available for hire.

Activities include sourcing a variety of entertainment and cultural events as well as management of venue
hire/bookings by external parties and community groups, events ticketing, event set-up and set-down, and general
operations such as administration, sub-lease management (University of Sunshine Coast and Community Radio),
together with routine building and equipment maintenance and repairs.
Availability                           Venue hire availability (on demand)         Generally from 6 am to midnight

Opening hours                       Reception/administration hours                    8.30am – 5pm
                                                                                      Monday to Friday

                                    Box office (ticket collection)                    9am to 4.30pm Monday to Friday
                                                                                      Plus 1 hour prior to a ticketed event

Cyclic inspections                  Facility inspection                               Daily (checklist)

                                    WHS inspections                                   3 per annum

Scheduled activities                Ticketing (on line)                               24/7 year round

                                    Marketing –including social media, E-             Monthly (or as required)
                                    newsletter “What’s on at The J”

                                    Lease arrangements USC                            Initial 10 year term + 2 X 5yr options
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