2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                     USC Sublease to TAFE                          to 31 Dec 2026

                                     Lease arrangements NCR                        5 Year term + 3 X 5yr options to 30
                                                                                   Sept 2026.

                                     Cleaning                                      Nightly

                                     Security patrols                              Nightly

                                     Pest control                                  Quarterly

                                     Termite Inspection                            Quarterly

                                     Evacuation testing                            Annually

                                     Air-conditioning                              Ducted – Monthly
                                     (managed through Buildings & Facilities)      Split systems - Quarterly

                                     Fire systems testing                          Monthly
                                     (managed through Buildings & Facilities)

Reactive work                        Enquiries/complaints                          No defined service level but generally
                                                                                   completed within 2 business days.

                                     Bar/kiosk operation for events                Event specific as required

SERVICE DELIVERY MODEL
The facility is managed and operated in-house with programs largely delivered through venue hire to external
commercial promoters & community organisations with some limited Council organised entrepreneurial performances.
KEY SERVICE METRICS
Measure                                                  Metric                Benchmark Comparison
Cost per rateable property (inclusive of depreciation                          Queensland Department of Local
and internal charges)                                                          Government comparative data not
                                                                               available. Limited options for
This is the full extent that each rateable property is   $23.30 per            benchmarking with similar operations
funding The J.                                           rateable property     given the variation in size, seating
                                                                               capacity, regional demographics etc.
(FY2016/17 actual costs $698,897 \ 30,000 rateable                             The best comparisons are with the
properties)                                                                    Moncrieff Theatre (Bundaberg
                                                                         1
Cost per visit (exclusive of depreciation and internal   $3.25 per visit       Regional Council) and Brolga Theatre
charges)                                                                       (Fraser Coast Regional Council)

This is the extent that ratepayers are subsidising each
visit.
                                                                               2
Cost per visit (inclusive of depreciation and internal       $8.76 per visit
charges)

This is the extent that ratepayers are subsidising each
visit.


PERFORMANCE MEASURE
Service          Indicator                      Performance Measure                Methodology
The J            Utilisation                    Theatre utilisation rate of 81%.   Percentage of days with at least one
                                                                                   theatre booking
The J                     Satisfaction          Net Promoter Score of 70 from      Surveys using Net Promoter Score
                                                regular hirers on 21/02/17.        (NPS) rating. A NPS that is positive
                                                                                   (i.e., higher than zero) is felt to be
                                                                                   good and an NPS of >50 is excellent.
Cultural Venues &         Satisfaction          Noosa community satisfaction       Community satisfaction mean
Programs                                        mean rating score compared         performance rating from the LGAQ
                                                to the State mean rating score     2017 Community Satisfaction
                                                (out of optimum rating of 5).      Tracking Survey for Provincial areas
                                                                                   for:


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