2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 4 of 4

Service Output                      CULTURAL DEVELOPMENT
                                    Supporting cultural development and heritage protection through provision
                                    of facilities and programs.

Service Activity                    Heritage protection & preservation
                                    The activities include initiatives, programs and projects to protect, preserve
                                    and promote the history and cultural heritage of Noosa Shire and
                                    administration of the heritage levy.

Responsible Area                    Department                                  Branch
                                    Community Services                          Libraries & Galleries

Cost Centres                        Heritage (Levy)                             1604
                                    Library Programs & Services                 2706
                                    Library Collections                         2705

Key Statistics                      Library’s Heritage Collection               2,639 items
                                    Picture Noosa images online                 1,577
                                    Major Heritage Organisations Supported      4
                                    Annual Heritage Levy Revenue                $302,000
                                    (2017/18)
                                    State Heritage listed sites                 10
Legislative responsibility to       None identified
provide this service

                            ACTIVITY                                                 SERVICE LEVEL TARGET
Heritage levy administration
 [Activities include levy management, policy development and management, review of levy-funded project proposals,
stakeholder consultation and coordination of Heritage Reference Group.)
Scheduled activities                Heritage Reference Group meetings and Bi-monthly
                                    management of meeting outcomes
                                    Levy Budget Review                      Quarterly
                                    Levy Budget Preparation                 Annual
                                    Heritage Levy Policy & Guidelines       Annual
                                    Review
                                    Scheduled appointment to Heritage       Every three years
                                    Reference Group
Reactive activities                 Consideration of project requests for   No defined service level – (response
                                    levy funding                            time subject to complexity of issue)

                                    Appointment to ad-hoc vacancies in          As and when required – full process
                                    Heritage Reference Group                    may take between 8 to 12 weeks
                                    Heritage Levy project reporting including   As and when required – report
                                    financial updates                           produced generally within 10 business
                                                                                days
Heritage initiatives/programs
[Includes a broad range of projects, activities and works to maintain and preserve heritage assets, develop and
implement projects, engage heritage specialists and undertake heritage sector development)
Cyclic activities                    Develop heritage levy expenditure           Annual (budget process)
                                     program
Scheduled activities                 Implementation of heritage levy funded      No defined service level – dependent
                                     projects                                    on complexity of the project and
                                                                                 availability of resources
                                    Stakeholder consultation                    Monthly

                                    Skills development of heritage sector       At least three times per year


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