2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                    Review of Heritage Walk brochures,          At least annually
                                    signage and promotional information
                                    Inspections of built heritage assets        At least annually

Reactive activities                 Advice on heritage matters to Council       Initial response within 2 days – final
                                    and external customers                      response dependent on complexity of
                                                                                the request and availability of
                                                                                resources
                                    Review of requests relating to specific     Initial response within 2 days – final
                                    operational matters including place         response dependent on complexity of
                                    names, memorials and plaques.               the request and availability of
                                                                                resources
                                    Maintenance of Council’s built heritage     No defined service level – dependent
                                    assets                                      on complexity of the works required
                                                                                and availability of resources

                                    Requests from private owners for advice     Initial response within 2 days – final
                                    on heritage buildings                       response dependent on complexity of
                                                                                the request and availability of relevant
                                                                                heritage consultant
Heritage Library
[Capturing, documenting and providing access to the unique history of the Noosa Shire local government area – incl.
print, newspapers, digital images, digital resources, oral histories and online content]

Availability                        Access to physical collection available during opening hours. Online content
                                    available 24/7

Scheduled activities                Local Studies Collection – open access      Access during opening hours



                                    Local Studies Collection – closed stack     Availability between same day and up
                                    collection                                  to 5 business days

                                    Picture Noosa Collection                    Access available 24/7 online

                                    Genealogy Collection – open access          Access during opening hours


                                    Procurement to collection                   As materials are sourced

                                    Collection management                       Daily and ongoing

                                    Heritage Library projects and initiatives   No defined service level – dependent
                                                                                on complexity of the project and
                                                                                availability of resources
                                    Policy development and review               At least annually

Reactive activities                 Heritage research assistance                Initial response within 2 days – final
                                                                                response dependent on complexity of
                                                                                the request and availability of
                                                                                resources
                                    Community Outreach - presenting local       By arrangement
                                    information to groups
                                    Stakeholder consultation                    By arrangement
                                    Volunteer coordination includes             Generally initial application and phone
                                    applications, assessment, inductions        contact processed within five business
                                    and oversight                               days. Full process to end of induction
                                                                                may take up to 8-12 weeks
SERVICE DELIVERY MODEL
Internally managed with external suppliers utilised where specialist expertise required and volunteers used extensively
to achieve project outcomes.
KEY SERVICE METRICS
Measure                                                   Metric                  Benchmark Comparison
TBA                                                                               Queensland Department of Local
                                                                                  Government comparative data not
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