2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 1 of 3

Service Output                      DEVELOPMENT SERVICES
                                    Provision of development information, assessment & compliance services.

Service Activity                    Development Assessment & Compliance
                                    The activities include provision of information, assessment and decision
                                    making related to development applications and planning scheme;
                                    development audit and compliance; planning appeals and infrastructure
                                    plan and charges.

Responsible Area                    Department                                  Branch
                                    Environment & Sustainable                   Development Assessment
                                    Development


Cost Centres                        Development Assessment Management           1601
                                    Development Assessment                      1605
                                    Operational Works                           1606
                                    Planning Administration & Compliance        1607

Key Statistics                      FY2016/17:
                                    Applications                                754
                                    Approvals                                   659
                                    Planning Certificates                       141
                                    Property Searches                           405
                                    Flood Searches                              266
                                    Written Advices                             37
                                    Complaints                                  226
                                    Pre-lodgement Meetings                      51

Legislative responsibility to       Planning Act 2016
provide this service                Planning Regulation 2017
                                    Development Assessment Rules - under the Planning Act 2016, section 68(1)

                                 ACTIVITY                                              SERVICE LEVEL TARGET
Development assessment
[Activities include pre-application advice services, pre-lodgement meetings, making publicly available details of
applications for material change of use, reconfiguring a lot, assessment of public submissions, assessment of
applications against the Noosa Plan and relevant legislation and issue of decision notices and infrastructure charges]
Scheduled work                         Applications decided by Delegation         Monthly


                                    CEO Quarterly Report – Decision Time        Monthly
                                    Frames

                                    Qld Treasury reports for:                   Quarterly
                                    • Uncompleted Monitoring Program
                                        for Preliminary Approvals
                                    • Uncompleted Monitoring Program
                                        for Reconfiguring a Lot Approvals
                                    • Uncompleted Monitoring Program
                                        for Reconfiguring a Lot Cert (Plan
                                        Seal)
                                    • Residential Infill Monitoring –
                                        Material Change of Use




Reactive work                       Pre-application advice                      Varies from same day to 5 business
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