2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                                                                days
                                    Pre-lodgement                               Available weekly
                                    Determine application properly made         10 business days
                                        - Issue of Action Notice; or
                                        - Issue of Confirmation Notice
                                    Response to Action Notice (from             Within 5 business days after response
                                    applicant within 20 business days)          received
                                    Information request (after Confirmation     10 business days
                                    Notice issued)
                                    Public Notification – publish application   Within 20 business days
                                    to website (after issue of Confirmation
                                    Notice)
                                    Assess and decide application (less up      35 business days
                                    to 10 business days if Information          (unless otherwise agreed by
                                    Request has been issued)                    applicant)

                                    Issue Decision Notice                       Within 5 business days
                                    Notify each principal submitter             Within 5 business days of decision
                                    application not approved)
                                    Notify each principal submitter
                                    (application approved):
                                        - Where Negotiated Decision             Within 5 business days of decision
                                             Notice requested
                                        - Where no Negotiated Decision          Within 5 business days after
                                             Notice requested                   applicant’s appeal period ends (20
                                                                                business day appeal period)
                                    Request for Negotiated Decision Notice      20 business days (unless otherwise
                                                                                agreed by applicant)
                                    Referral Applications to Council            10 business days
                                    Minor Change to Development Approval        20 business days
                                    Issue Infrastructure Charges Notice         Generally at the same time as the
                                                                                Decision Notice or within 5 business
                                                                                days of decision
                                    Issue of Infrastructure Charges Notices     Within 20 business days of receipt of
                                    for Building Works Approvals                privately certified building plans
                                    Decision on request - superseded            30 business days
                                    planning scheme application
Operational works
[Activities include assessment of Operational Works applications against the development approval for the site and
The Noosa Plan and issue of decision notice and inspection of development while under construction]
Scheduled work                      Qld Treasury reports for Uncompleted       Quarterly
                                    Monitoring Program for Op Works
                                    Approvals

Reactive work                       Operational Works Applications are
                                    same as above
                                    Pre-Start Meetings                          Within 5 business days
                                    Regular inspection of development sites     Weekly or daily as required
                                    under construction
                                    On Maintenance Inspections                  Within 5 business days
                                    Off Maintenance Inspections                 Within 5 business days
                                    Plan Sealing                                20 business days
Development compliance
[Review all development approvals for compliance with the conditions of approval and investigate and address
complaints re breaches of the Noosa Plan and/or development approval conditions
Scheduled work                     Inspections of Advertising Signage         Ongoing
Reactive work                      Audits                                     As required
                                   Enquiries/complaints                       Within 5 business days (unless
                                                                              otherwise identified as urgent)




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