2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                    approvals issued by Council (legacy
                                    applications that have not been
                                    finalised).

                                    Note: Approx. 3,000 files outstanding
                                    with an estimated 1,500 higher risk
                                    applications being progressively
                                    reviewed.

                                    Swimming pools - inspections                5 business days (statutory)
                                    swimming pool safety

                                    Swimming pools – inspections pool           5 business days (statutory)
                                    incidents

                                    Swimming pool notifications (if             Every 4 years (statutory)
                                    certificate not in effect for 4 years and
                                    pool on State Government register)

                                    Swimming pool – disability exemptions       5 business days (statutory)

                                    Swimming pool – disability exemptions       10 business days after exemption
                                    notification to QBCC                        granted (statutory)

                                    Swimming pool – applications for            40 business days (statutory)
                                    impracticality exemption

                                    Swimming pool – applications for            10 business days after approval
                                    impracticality exemption notification to    (statutory)
                                    QBCC

Reactive work                       Enquiries                                   5 business days

                                    Compliance issues                           20 business days

Building searches
[Undertake searches of Council records and provide information to property owners, authorised tradespersons, and
prospective purchasers of property]

Reactive work                       Building information search (domestic,      10 business days
                                    commercial, industrial)

                                    Advanced building information search        10 business days
                                    (all)

                                    Document retrieval (building approval       10 business days
                                    documents)

                                    Certificate of classification               10 business days

                                    Plan retrieval building search              10 business days
                                    (domestic, commercial, industrial)
SERVICE DELIVERY MODEL
The service is delivered internally as a statutory requirement of local government.

KEY SERVICE METRICS
Measure                                                    Metric               Benchmark Comparison
                                                                            1
Average processing time for referral agency                8 business days.     Queensland Department of Local
applications compared to statutory requirement of 10                            Government comparative data not
business days.                                                                  available.



PERFORMANCE MEASURE
Service         Indicator                    Performance Measure                Methodology
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