2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 3 of 3

Service Output                    DEVELOPMENT SERVICES
                                  Provision of development information, assessment & compliance
                                  services.

Service Activity                  Plumbing Services
                                  The activities include provision of information, advice and assessment of
                                  applications for compliance assessable plumbing work, undertaking
                                  audits of notifiable plumbing works, on site-treatment plants and backflow
                                  prevention devices as well as maintaining records and undertaking
                                  searches to provide information relating to property specific plumbing
                                  information for Council, State and Federal Agencies.

Responsible Area                  Department                                 Branch
                                  Environment & Sustainable                  Building and Plumbing Services
                                  Development

Cost Centres                      Management Building &                      1620
                                  Plumbing Services                          1609

Key Statistics                    FY2016/17:
                                  # Applications                             463
                                  # Approvals                                463
                                  # Applications (non-sewered)               206
                                  # Application site Inspections             3,262
                                  # Compliance/complaint inspections         294
                                  # QBCC site compliance inspections         155
                                  # Form 4 Notifiable Works audits           233
                                  # Waste water facilities service reports   7,670
                                  # Registered backflow devices              6,045 notices
                                  # Plumbing searches                        1,147

Legislative responsibility to     Plumbing & Drainage Act 2002
provide this service              Plumbing & Drainage Regulation 2003
                                  Plumbing Code of Australia
                                  National Construction Code (plumbing)
                                  Waste Water Code – 1547
                                  Water and Safety Reliability Act 2008

                                  Note: Legislative changes are due early 2018 which will reduce statutory
                                  timelines from 20 days to 10 days. This listing is for current legislative
                                  requirements.

                                ACTIVITY                                     SERVICE LEVEL TARGET

Plumbing assessment & compliance
[Activities include providing advice, assessment and decision making relating to Compliance Assessable Plumbing
work and reporting]
Scheduled work                        Compliance reporting and inspections     20 business days
                                                          1
                                      (plumbing) for QBCC
                                  2
                                   Audits of notifiable plumbing works       Systematic inspection programme -
                                  (Form 4) – statutory requirement to        10 business days (or as agreed with
                                  audit 5% of these minor works.             owner = letter drop system)

                                  Audits of on-site sewerage treatment       Systematic inspection programme -
                                  plants (waste water)                       10 business days (or as agreed with
                                                                             owner = letter drop system)

                                  Audits backflow prevention devices         5 days or as specified by audit

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