2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                                                                  programme notice.

                                    Approval connection reporting to              Monthly
                                    Unitywater (Distribution Retailer)

Reactive work                       Pre-application advice (pre-start             No defined service level – generally
                                    meeting)                                      within 2 business days.

                                    Compliance Assessable – applications          2 business days (statutory)
                                    for domestic plumbing work with
                                    sewerage connection

                                    Compliance Assessable – applications          20 business days (statutory)
                                    for domestic plumbing work with on-site
                                    treatment facility

                                    Compliance Assessable – applications          20 business days (statutory)
                                    for commercial applications

                                    Backflow prevention devices                   Annual
                                    (registration & testing – issue of notice)

                                    Waste Water Facilities                        10 business days
                                    (registration and testing)

                                    Building and Development Dispute              20 days
                                    Resolution Committee (Tribunal)

                                    Issuing approval on behalf of Unitywater      Monthly
                                    for extension of sewer connections

Reactive work                       Enquiries                                     5 business days

                                    Compliance issues                             20 business days

Plumbing searches
[Undertake searches of Council records and provide information to property owners, authorised tradespersons, and
prospective purchasers of property]

Reactive work                       Backflow prevention device record             10 business days
                                    search

                                    Plumbing records search (domestic ,           10 business days
                                    commercial, industrial)

                                    Advanced plumbing records search              10 business days
                                    (domestic, commercial, industrial)

                                    Plumbing plan retrieval (domestic,            10 business days
                                    commercial, industrial)

                                    Plumbing compliance certificate               10 business days

SERVICE DELIVERY MODEL
Service is delivered internally as a statutory requirement of local government.

KEY SERVICE METRICS
Measure                                           Metric                          Benchmark Comparison
                                                                    3
Average processing time for compliance            18 business days.               Queensland Department of Local
assessable applications compared to                                               Government comparative data not
statutory requirement of 20 days.                                                 available.


PERFORMANCE MEASURE
Service          Indicator                      Performance Measure               Methodology
                                                                                                           Page 42