2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Disaster Response
[Activities include providing equipment and resources to respond to issues related to community assets to ensure
community safety and protection of property]
Reactive work                        Field resources responding to issues related to       As required
                                     community assets (road flooding; trees down, block
                                     drains; support for fire management etc.)

Disaster Recovery
[Activities may include convening the Disaster Recovery Group, conducting needs analysis, operational and action
planning, capturing details of Council asset damage and estimates of costs, dealing with public health and bulk waste
disposal requirements, submitting a claim for financial assistance from other levels of government etc.]

Reactive work                          Convene Disaster Recovery Group                           As required
                                       Co-ordinate / implement actions for recovery              As required
                                       Capture details of asset damage, estimated costs to       As required
                                       rectify
                                       NDRRA application for funding                             As required
                                       NDRRA acquittal                                           As required
SERVICE DELIVERY MODEL
This is an internally managed and delivered service with close liaison with multiple agencies.

KEY SERVICE METRICS
         1
Measure                                                         Metric              Benchmark Comparison
Annual assessment of the Local Disaster Management              TBA                 All Qld LGAs
Plan against the Emergency Management Assurance
Framework.

Score = or > Well Placed (6-8 stars)
Capacity to respond to disaster events is maintained so         TBA                 Cat. 3 Qld local governments
that Residual Risks identified in Local Disaster
Management Plan do not increase.

Events exceeding capacity are limited to those identified
in the Plan (Page 46).
PERFORMANCE MEASURE
Service                  Indicator            Performance Measure                   Methodology
Disaster Management      Disaster             TBA - Qld Disaster Resilience         Score from Qld Strategy for Disaster
                         Resilience           Indicators are currently under        Resilience to measure progress in
                                              development by the State.             developing increased levels of
                                                                                    disaster resilience.

Disaster Management         Satisfaction        Noosa community satisfaction        Community satisfaction mean
                                                mean rating score compared          performance rating from the LGAQ
                                                to the State mean rating score      2017 Community Satisfaction
                                                (out of optimum rating of 5).       Tracking Survey for Provincial areas
                                                                                    for:
                                                NSC mean           State mean
                                                rating (2017)      rating (2017)    Theme: Managing the Shire
                                                     3.90          Function not     Function: Disaster Management
                                                                   included in
                                                                   State tracking



1
    Service metrics are under development at State level – may not be available until late 2018.




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