2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

SERVICE DELIVERY MODEL
Service provided internally through permanent staff resources.
Services of external consultants, software providers and banking institutions engaged to support the delivery of
activities.

KEY SERVICE METRICS
Measure                                       Metric                          Benchmark Comparison
Financial sustainability ratios:              2016/17         Target          Target based on statutory targets.
- Operating surplus                           9.2%            0%-10%          Comparative data for 2016-17 not yet
- Net financial liabilities                   (11.6%)         < 60%           released.
- Asset sustainability (not audited)          90.6%           >90%
- Asset sustainability (audited)              82%             >90%
PERFORMANCE MEASURE
Service                      Indicator        Performance Measure             Methodology
Financial Services           Satisfaction     Noosa community                 Community satisfaction mean
                                              satisfaction mean rating        performance rating from the LGAQ
                                              score compared to the State     2017 Community Satisfaction
                                              mean rating score.              Tracking Survey for Provincial areas
                                                                              for:
                                              NSC mean        State mean
                                              rating (2017)   rating (2017)   Theme: Managing the Shire
                                                                              Function: Financial Management
                                              3.74            3.25




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