2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 2 of 2
Service Output                       FINANCIAL & REVENUE SERVICES
                                     Provision of services to collect revenue and provide property information to
                                     prospective purchasers.

Service Activity                     Revenue Services
                                     The activities include management of property data, provision of general
                                     property search information, billing for rates & charges, debt recovery,
                                     pensioner discounts, and State levies collection, together with account
                                     billing and receipting to financials for agencies and remote sites.

Responsible Area                     Department                                   Branch
                                     Corporate Services                           Financial Services
                                                                                  Revenue Services

Cost Centres                         Revenue                                      1309
                                     Accounts Receivable                          1310

Key Statistics                       # Rateable Properties                        30,000 (approx.)
                                     # Rate notices issued                        31,500 (approx. includes other than
                                                                                  general rates & charges)

Legislative responsibility to        Local Government Act 2009
provide this service
                                  ACTIVITY                                               SERVICE LEVEL TARGET
Property records management
[Activities include property data management, property search co-ordination, rating and billing activities]
Scheduled work                       Load & reconcile new and amended           Fortnightly
                                     property valuations (received from
                                     State)

                                     Load & reconcile revaluations                Annually (or when provided by State)

Reactive work                        Property record creation (new plans)         5 business days
                                     and associated administrative actions

                                     Change of ownership (including               1 business day
                                     associated administrative actions)

Property Rates & Charges
[Activities include modelling & analysis of information for budget development, managing pensioner concessions,
issue of rates notices, adjustments and handling customer enquiries/complaints]
Scheduled work                        Budget modelling/analysis for rating       Annual

                                     Billing                                      Six monthly

                                     Pensioner concession verifications           Six monthly
                                     (Centrelink)
                                     Pensioner State rebate notifications         4 returns per annum (2 at billing and 2
                                                                                  for adjustments)

                                     State Emergency Service levy                 5 returns per annum

                                     Issue of Reminder notices                    Six monthly




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