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2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue
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PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Revenue Services Quality All rates are levied in No issues identified during the audit
accordance with the Revenue process
Statement
Satisfaction Noosa community satisfaction Community satisfaction mean
mean rating score compared performance rating from the LGAQ
to the State mean rating score 2017 Community Satisfaction
(out of optimum rating of 5). Tracking Survey for Provincial areas
for:
NSC mean State mean Theme: Managing the Shire
rating (2017) rating (2017) Function: Revenue Raising
3.65 3.14
Page 58
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