2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 1 of 2
Service Output                          HOLIDAY PARKS & RV STOPOVER
                                        Provision and operation of holiday parks including caravan parks,
                                        campgrounds and RV Stopover

Service Activity                        Holiday Parks Contract Management & Administration
                                        The activities include advertising for public tenders, tender evaluation &
                                        award, contract management & administration, asset management and
                                        dealing with customer complaints.

Responsible Area                        Department                                            Branch
                                        Corporate Services                                    Property

Cost Centres                            Management Property & Facilities                      1500
                                        Boreen Point Campground                               1503
                                        Noosa River Holiday Park                              1504
                                        North Shore Beachfront Campground                     1505

Key Statistics                          Location                Capacity                      Occupancy Rate FY2016/17
                                        Boreen Point            98 sites (limit 340 person)   37.5%
                                        Noosa River             137 sites                     90.26%
                                        North Shore             250 persons (no site          44.3%
                                                                                   1
                                                                controls in place)

Legislative responsibility to           Land Act 1994
provide this service                    State Caravan Park/Campground Planning Policy PUX901/102


                                    ACTIVITY                                             SERVICE LEVEL TARGET
Contract management & administration
[The activities include advertising for public tenders, tender evaluation & award, contract management &
administration, and dealing with customer complaints]

Availability (delete if not relevant)   The service operates 365 days per year.

Cyclic Inspections                      Contractor (WHS & maintenance              Weekly
                                        issues)                                    Twice-yearly
                                        Contractor (full site compliance check)    Annual
                                        Council (WHS)

Scheduled Work                          Tender recall, evaluation and contract
                                        award:

                                        Boreen Point - 3 year term expires 6-4-
                                        2017 (with 2 x 1 year option to extend)    Every 3 to 5 years (fresh tenders
                                        Noosa River – 3 year term expires 31-      invited)
                                        May-20 (with 1 x 1 year option to
                                        extend)
                                        North Shore Campground - expired-
                                        currently under interim management
                                        arrangements until upgrade completed.


                                        Financial audit (spot check – additional   Annual
                                        to formal audit process)
                                                                         2
                                        Contract management meetings               Monthly

Operations
                                                                                                            Page 59