2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Peregian Creek                                               8 am-10:30 am              Twice monthly
South Peregian                      8 am-10:30 am                                       Weekly
Wallace Park                        8am – 10.30am                                       Monthly
Weyba Creek                                                  8 am-10:30 am              Twice monthly
Girraween                           7:30-10 am                                          Monthly
                                    (summer)
                                    8 am – 10:30 am
                                    (winter)
Reactive work                       Issue                                               Target days for completion

                                    New volunteer enquiries regarding program           No defined service level –
                                                                                        generally respond within 5
                                                                                        business days.

                                    Operational requests from volunteers e.g. for       As above
                                    plants, brush-cutting, chain-sawing, spraying,
                                    tools, waste removal and other materials and
                                    support required to undertake bushland
                                    restoration works.

                                    Provision of support and technical advice for       As above
                                    grant applications,

Program - Land for Wildlife
[Activities include managing enquiries and administering applications to join the program and providing onsite land
management advice to participating landholders etc.]
Scheduled work/activities            Newsletter distribution                             Quarterly

                                    Steering Committee Meetings                         Quarterly

Reactive work                       Issue                                               Target days for completion

                                    Property revisits to existing participants as       No defined service level –
                                    requested                                           generally respond within 5
                                                                                        business days.

                                    New enquiries regarding program & requests          No defined service level –
                                    from LFW participants.                              generally respond within 5
                                                                                        business days. i

                                    Undertake on-site property assessments and          No defined service level –
                                    property reports for new members                    generally respond within 5
                                                                                        business days.

                                    Property re-visits (existing participants)          Ad hoc (as required)

                                    Management and updating of Enquire database         Ad hoc (as required)

Program – Voluntary Conservation Agreements
[Activities include managing enquiries, evaluation of applications, developing and managing agreements as well as
relationship management with landholders ]
Cyclic inspections/visits            Provision of advice on land management            Annual (minimum)
                                     techniques, arrange contractor quotes and a
                                     follow-up inspection of works carried out.

Scheduled work/activities           Administration of individual arrangements (e.g.     Six monthly
                                    authorisation of rate rebates and contractor
                                    works)




Reactive work                       Issue                                               Target days for completion


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