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2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue
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New enquiries regarding VCA program No defined service level –
generally respond within 5
business days.
Information requests from existing participants No defined service level –
generally respond within 5
business days.
SERVICE DELIVERY MODEL
Programs are managed and administered by Council to support volunteers and private landholders in conservation
initiatives. External contractors are used to undertake works under Voluntary Conservation Agreements.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Economic value per annum volunteer hours $164,255 per annum TBA
(FY2016/17 total hours 4707.8 x $ value Qld
Volunteering current rate $34.89/hr.)
Cost of program per ha of areas under voluntary $70 per ha TBA
protection arrangements (VCA’s). Amount is variable
each year dependent.
(FY2016/17 actuals $26,193/371.14 total ha under
voluntary arrangements).
Percentage of Shire with private land with habitat under 2.8% TBA
agreement through the Land for Wildlife program.
PERFORMANCE INDICATORS
Service Indicator Performance Measure Methodology
Environmental Satisfaction Noosa community Community satisfaction mean
Partnership Programs satisfaction mean rating performance rating from the LGAQ
score compared to the State 2017 Community Satisfaction Tracking
mean rating score (out of Survey for Provincial areas for:
optimum rating of 5).
Theme: Community Lifestyle Services
NSC mean State mean Function: Environment Protection &
rating (2017) rating Conservation
(2017)
3.75 3.30
Page 68
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