2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                     General enquiries                           Generally within 5 business days but
                                                                                 varies depending on nature of request
                                                                                 and level of assessment and decision
                                                                                 making required.

Environmental Recognition (incl. Noosa Biosphere Reserve designation)
[Activities include development of new and management of existing environmental recognition designations and
specifically the monitoring of Noosa Biosphere Reserve Foundation Funding Deed requirements, managing Council’s
registered Noosa Biosphere Reserve trademarks and Intellectual Property matters and relationship management with
the Noosa Biosphere Reserve Foundation (NBRF)].

Scheduled activities                 Man and the Biosphere designation.          Periodic review - every 10 years

                                     NBRF Funding Deed                           TBD – part of 2018/19 budget
                                                                                 development.
                                     Note: Current Deed expires on 30th
                                     June 2018.

                                     NBRF Annual Report / Audited Financial      Annual report to Council
                                     Statements

                                     NBRF Progress reporting                     Quarterly (updates on projects)

Reactive work                        General enquiries                           No defined level of service. Generally
                                                                                 response provided same business
                                                                                 day or within 5 business days.

Zero Emissions (organisational carbon reduction) program
[Activities include review of strategy, implementation of associated action plans, policies and business tools and
procedures, recalculation of Council’s carbon footprint, development and implementation of an offset strategy,
employee behaviour change initiatives as well as sharing ideas and information with community groups]

Scheduled activities                 Review of the Organisation Zero             Every 2 years (due 2018)
                                     Emissions Strategy

                                     Implementation of Zero Emissions            Quarterly updates included in
                                     Action Plan (2017-2020)                     departmental reporting to Council; and
                                                                                 as part of the program’s annual
                                     Note: Plan includes ongoing activities      reporting to Council.
                                     as well as special projects.

                                     Review of Action Plan                       Annual

                                     Recalculation of Council’s carbon           Annual
                                     footprint (Scope 1, 2 & 3 activities)

                                     Assessment of progress against targets      Annual

                                     ZEN Project Control Group Meetings          Two monthly
                                     (internal)

                                     ZEN Operational Working Group               Monthly
                                     Meetings (internal)

Reactive activities                  Zero Emissions Noosa Community              As required.
                                     Group (sharing information / liaison)




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