2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                     Enquiries                                      No defined level of service but
                                                                                    generally same day or next business
                                                                                    day.
General environmental activities
[Activities include a wide range of activities such as support for the community grants process related to environmental
projects, participation in community education events and dealing the general enquiries and complaints related to
wildlife management matters ]

Cyclic activities                    Community grants – advisory role to            Twice yearly
                                     potential applicants, evaluation of
                                     submissions for environment related
                                     projects.

                                     Community grants - Community                   3 yearly
                                     Alliance & Events Agreements for
                                     environment related projects.

                                     Event participation/displays:                  4 events x Annual
                                        - Festival of the Waters
                                        - World Environment Day
                                        - Noosa Show
                                        - Wildflower Festival

                                     USC Work Placement Partnership for             8 students per annum
                                     Environmental Research Projects

Reactive activities                  Enquiries/complaints – problematic             7 business days
                                     wildlife (e.g. flying foxes, magpies and
                                     other natural species)

                                     Permit applications and reporting              As required – legislative timeframes
                                     fauna/flora/cultural issues to State           apply.
                                     agencies (e.g. oyster reef project; flying
                                     fox management etc.)
SERVICE DELIVERY MODEL
The service is delivered by in-house resources supported by expert consultancy and external services as required.

KEY SERVICE METRICS
Measure                                                          Metric             Benchmark Comparison
Percentage of total Shire area under statutory                   35%                UNESCO Protected Area target 17%
conservation protection

PERFORMANCE MEASURE
Service          Indicator                       Performance Measure                Methodology
Environmental    Satisfaction                    Noosa community satisfaction       Community satisfaction mean
protection &                                     mean rating score compared         performance rating from the LGAQ
conservation                                     to the State mean rating score     2017 Community Satisfaction
                                                 (out of optimum rating of 5).      Tracking Survey for Provincial areas
                                                                                    for:
                                                 NSC mean           State mean
                                                 rating (2017)      rating (2017)   Theme: Community Lifestyle Services
                                                                                    Function: Environment Protection &
                                                 3.75               3.30            Conservation




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