2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 1 of 1

Service Output                 LIBRARIES
                               Provision of access to information, recreational reading and learning for life
                               through branch, online and mobile libraries, collections and resources, and
                               learning programs.

Service Activity               Library Operations
                               The activities include the provision and management of the physical and digital
                               library collections, provision of lending, information and research services,
                               preservation of local heritage materials, access to information technology
                               resources, as well as provision of programs and events that support literacy and
                               lifelong learning.

Responsible Area               Department                                         Branch
                               Community Services                                 Libraries & Galleries
Cost Centres                   Management (Libraries & Galleries)                 2514 (Partial)
                               Library Management                                 2512
                               Noosaville Library                                 2501
                               Cooroy Library                                     2502
                               Mobile Library                                     2503
                               Library Collections                                2705
                               Library Programs & Services                        2706
                 1
Key Statistics                 Library Membership                                 37,224 registered members
                               Annual Visits                                      372,837 people visiting libraries per
                                                                                  year

                                                                                  Noosaville: 216,589
                                                                                  Cooroy: 117,469
                                                                                  Mobile: 38,780

                               Annual Loans                                       572,444 items loaned per year

                               Collection Size                                    94,007 physical and electronic items

                               Programs                                           745 programs with 13,258 attendees
                                                                                  per year
Legislative responsibility     Libraries Act 1988
to provide the service         Local Government Act 2009

                                  ACTIVITY                                              SERVICE LEVEL TARGET
Lending Services (static & mobile)
[The activities include lending library materials, inter-library loans, renewals, reservations, returns, transfer between
branches & management of items for loan]

Availability                   Noosaville Library                                 Monday to Friday 9:00 am – 5:30 pm
                                                                                  Saturday 9:00 am – 3:00 pm
                                                                                  Sunday 10:00 am – 2:00 pm
                                                                                  (Closed public holidays)

                               Cooroy Library                                     Monday to Friday 9:00 am – 5:30 pm
                                                                                  Saturday 9:00 am – 1:00 pm
                                                                                  (Closed public holidays)

                               Mobile Library roster (subject to change due to weather or other factors) :




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