2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

at a state and national level)
Visits per capita                                     6.97                      4.57 (Queensland Average)

(The number of library visits per head of
population. This is a key benchmark of libraries
at a state and national level)
Cost per rateable property (inclusive of              $145.62                   Accurate comparative data not readily
depreciation and internal charges)                                              available due to variance in financial
                                                                                reporting to State Library of
This is the full extent that each rateable property                             Queensland
is funding arts venues & programs.

(FY2016/17 actuals $4,368,824/30,000 rateable
properties)

Cost per rateable property (exclusive of              $90.05                    Accurate comparative data not readily
depreciation and internal charges)                                              available due to variance in financial
                                                                                reporting to State Library of
This is the extent that each rateable property is                               Queensland
funding Noosa Library Service as a whole.

(FY2016-17 Depreciation $329,141; Internal
charges $1,338,078 Exclusive Actuals
$2,701,605/30,000 rateable properties)

Cost per visit                                                                  Accurate comparative data not readily
(inclusive of depreciation and internal charges)      $11.72                    available due to variance in financial
(exclusive of depreciation and internal charges)      $7.24                     reporting to State Library of
                                                                                Queensland

Cost per loan                                                                   Accurate comparative data not readily
(inclusive of depreciation and internal charges)      $7.63                     available due to variance in financial
(exclusive of depreciation and internal charges)      $4.72                     reporting to State Library of
                                                                                Queensland

PERFORMANCE MEASURE
Service   Indicator                        Performance Measure                  Methodology
Libraries Satisfaction                     Noosa community satisfaction         Community satisfaction mean
                                           mean rating score compared to        performance rating from the LGAQ
                                           the State mean rating score (out     Community Satisfaction Tracking
                                           of optimum rating of 5).             Survey for Provincial areas for:

                                           NSC mean             State mean      Theme: Community Lifestyle Services
                                           rating (2017)        rating (2017)   Function: Libraries & Other Information
                                                                                Access
                                           4.15                 4.02



1
    Data FY2016-17 – as submitted to State Library of Queensland as part of our annual return




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