2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 1 of 1
Service Output                      LIFEGUARDS
                                    Provision of beach patrols and lifesaving support services to ensure the
                                    local community and visitors can safely enjoy our beaches.

Service Activity                    Operations
                                    Includes contract management, fixed site patrols, roving patrols and
                                    support services such as communications and jet-ski patrols.

Responsible Area                    Department                                    Branch

                                    Corporate Services                            Property
                                    Infrastructure Services                       Buildings & Facilities

Cost Centres                        Lifeguards                                    2604

                 1
Key Statistics                      FY 2016/17
                                    Total beach attendances                       3,308,140
                                    Total rescues                                 95
                                    Number of drowning’s                          0
                                    First Aid Treatments                          2,806
                                    Preventative actions                          59,382

Legislative responsibility to       No – service was traditionally provided by volunteers but that model could no
provide this service                longer meet requirements for a 7 day week service.
ACTIVITY                            SERVICE LEVEL TARGET
Maintenance
[Provision and maintenance of life saving towers and utility services]
Cyclic inspections                   Lifesaving Towers - WHS Hazard               3 per year as follows:
                                     Inspections include structure condition      • Feb & May by SLSQ representative
                                     visual checks                                • November by NSC WHS Advisor
                                                                                      and contract manager

Scheduled works                      As identified from inspections (defects & proactive interventions) to maintain
                                     asset serviceability. Asset maintenance is Council responsibility.

Operations
[Provision of patrols and lifesaving services, contract management & administration]
                                                                                                   2
Scheduled services (varies depending on level of utilisation of the beach area) as detailed below.

Location              Type       Total       Contract   Volunteer Patrol                        Patrol times
                                                                                                             3
                                 Patrol      Patrol     Days                   May-Sept            Sept-May
                                 Days        Days
Peregian Beach        All year   365         290        75                     7 days/week         Weekdays
                                                        Public Hols &
                                                        Weekends Sept-         7:30am-4:30 pm      7:30 am-5:00 pm
                                                        May
                                                                                                   7:00 am-6:00 pm Qld.
                                                                                                   Xmas School Hols (6
                                                                                                   weeks)
Peregian Beach Nth    Seasonal   121         121        N/A                    N/A                 Weekends, public &
                                                                                                   school holidays

                                                                                                   8:00 am-5:00 pm
Sunrise Beach         Seasonal   121         121        N/A                    N/A                 Weekends, public &
                                                                                                   school holidays

                                                                                                   8:00 am-5:00 pm


Sunshine Beach        All year   365         290        75                     7 days/week         Weekdays
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