2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                                        Public Hols &
                                                        Weekends Sept-        7:30am-4:30 pm       7:30 am-5:00 pm
                                                        May
                                                                                                   7:00 am-6:00 pm Qld.
                                                                                                   Xmas School Hols (6
                                                                                                   weeks)
Noosa Main Beach      All year   365         290        75                    7 days/week          Weekdays
                                                        Public Hols &
                                                        Weekends Sept-        7:30am-4:30 pm       7:30 am-5:00 pm
                                                        May
                                                                                                   7:00 am-6:00 pm Qld.
                                                                                                   Xmas School Hols (6
                                                                                                   weeks)
Noosa West            All year   365         290        75                    7 days/week          Weekdays
                                                        Public Hols &
                                                        Weekends Sept-        9:30am-4:30 pm       9:30 am-5:00 pm
                                                        May
                                                                                                   7:00 am-6:00 pm Qld.
                                                                                                   Xmas School Hols (6
                                                                                                   weeks)
Scheduled activities (Cont’d)    Contract Audits        Minimum quarterly (ad hoc audit inspections also occur)

                                 WHS Hazard             3 per year as follows:
                                 Inspections            • Feb & May by SLSQ representative
                                                        • November by NSC WHS Advisor and contract manager

                                 Monthly Meetings /     SLSQ provide present suite of reports reporting on previous
                                 Reports                month’s activities as per Lifeguard Services Agreement.

                                 Annual Report          SLSQ provide annual report on activities as per Lifeguard
                                                        Services Agreement.

Support Services
[Provision of roving supervision, roving patrols, communication services etc.]
Scheduled work provided as part of the contract includes:

Service type                     Area                   Period of            Days of operation      Hours of operation
                                                        service
Communications                   N/A                    Sept-May             Weekends               7:00 am – 5:00 pm
                                                                             Public Holidays
Roving supervision               N/A                    Year round           As per patrol          As per patrol schedule
                                                                             schedule
Roving patrols (Waverunner       Various - Includes     Sept-May             Weekends               7:00 am – 5:00 pm
/rescue craft)                   Marcus Beach and                            Public Holidays
                                 Noosa North Shore
(Note: subject to change –       (campground)                                School Holidays - 7    9:00 am – 5:00 pm
weather dependent)                                                           days week

SERVICE DELIVERY MODEL
The service is provided externally. Contract management and WHS audit provided internally.

KEY SERVICE METRICS
Measure                                                    Metric                  Benchmark Comparison
Cost of service for each beach attendance p.a.             $2.55 per visit         Queensland Department of Local
(Actuals all costs inclusive of overheads FY2016/17 /                              Government comparative data not
3,308,140 visits for 2016/17)                                                      available.

                                                                                   Not easy to benchmark due to
                                                                                   variables in service demand at
                                                                                   comparative locations / size local
                                                                                   governments.
Cost of service for each rateable property p.a.            $110.27 per
(Actuals all costs inclusive of overheads FY2016/17 /      rateable property
30,000 rateable properties)

PERFORMANCE MEASURE
Service          Indicator                    Performance Measure                  Methodology
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