2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 2 of 3

Service Output                      LOCAL LAWS & PUBLIC SAFETY
                                    Maintaining public amenity and safety through local law regulation and
                                    related activities.

Service Activity                    Public Security – Security Patrols & CCTV Monitoring (Public Areas)
                                    The activities include the provision of funding to provide security patrols to
                                    Hastings St. precinct and maintenance of CCTV cameras in public areas
                                    (Hastings Street/Noosa Drive funded by a special levy).

                                    CCTV is also provided at the Council owned Noosa Junction Transit Centre
                                    which is managed by Translink.

                                    Monitoring of all public CCTV is undertaken by the Queensland Police
                                    Service.
Responsible Area                    Department                             Branch
                                    Community Services                     Local Laws
                                    Corporate Services                     Financial Services
Cost Centres                        Public Safety                          1812

Key statistics                      3 CCTV installations:
                                    • 2 x Hastings Street and at Noosa Drive at the taxi rank.
                                    • 1 x Noosa Junction transit centre managed under the lease to Translink.
Legislative responsibility to       No
provide the service

                                ACTIVITY                                           SERVICE LEVEL TARGET
Operations
Conduct of security patrols, CCTV equipment maintenance and liaison with the Hastings St Association & Queensland
Police. All access is managed by Queensland Police for crime solving only.
Scheduled activities               Security patrols Hastings St precinct    Frequency determined by Hastings St
                                   (funded through levy and activity        Association.
                                   organised by Hastings Street Assoc.)
                                                                            Payments made twice-yearly.

                                    Cleaning CCTV cameras                    Bi-Annually (or as required)

Reactive activities                 Maintenance CCTV installation            As required

SERVICE DELIVERY MODEL
The service is managed internally and supported by external service providers.

KEY SERVICE METRICS
Measure                                                     Metric           Benchmark Comparison
TBD                                                         TBD              Not easy to benchmark as variable
                                                                             approaches to these services within
                                                                             local government.
PERFORMANCE MEASURE
Service          Indicator                  Performance Measure              Methodology
Public Amenity & Satisfaction               Noosa community satisfaction     Community satisfaction mean
Safety                                      mean rating score compared       performance rating from the LGAQ
                                            to the State mean rating score   2017 Community Satisfaction Tracking
                                            (out of optimum rating of 5).    Survey for Provincial areas for:

                                            NSC mean         State mean      Theme: Community Lifestyle Services
                                            rating (2017)    rating (2017)   Function: Community Safety

                                            3.81             3.55

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