2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 3 of 3

Service Output                       LOCAL LAWS & PUBLIC SAFETY
                                     Maintain public amenity and safety through local law regulation and related
                                     activities.

Service Activity                     Permits - Use of public land for commercial and community activities
                                     The activities include dealing with enquiries and processing applications for
                                     permits for high and low use commercial activities, temporary events,
                                     footpath trading, markets, weddings, street stalls, filming activities and
                                     street performers/buskers.

Responsible Area                     Department                                    Branch
                                     Corporate Services                            Property

Cost Centres                         Community Use Land Permits                    1515

Key statistics                       FY2016/17
                                     Commercial high use permits*                   12
                                     Commercial low use permits                     14
                                     Commercial low use amendments                   1
                                     Wedding permits applications                  395
                                     Wedding permit amendments                      71
                                     Temporary events                              148
                                     Commercial filming                             33
                                     Footpath trading                               12
                                     Street stalls                                  72
                                     Street performance                             11
                                                                          Total:   760

                                     *(1 x lifetime; 1 x 10 yr; balance 3 years)
Legislative responsibility to        Yes – State Land Act 1994 and Council Local Laws
provide this service


                                   ACTIVITY                                               SERVICE LEVEL TARGET
Processing of applications for use of public land
Availability                         Business hours only.
Commercial high use permits          Tender process – generally 3 year contracts
Commercial low use, footpath         Permit application – not complex          21 days
trading, markets, filming            Permit application – mildly complex       35 days
                                     Permit application – highly complex       90 days
Weddings, temporary community        Permit application – not complex           5 days
& commercial events, street          Permit application – mildly complex       10 days
stalls, street performance           Permit application – highly complex       25 days
SERVICE DELIVERY MODEL
Service is delivered internally.

KEY SERVICE METRICS
Measure                                                     Metric                 Benchmark Comparison
Percentage of permits issued within target days             85% (suggested)        Not easy to benchmark as comparable
                                                                                   local governments (Cat 3) do not have
                                                                                   the same scale of activity.




PERFORMANCE MEASURE
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