2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 1 of 2
Service Output                      PATHWAYS, BOARDWALKS & RECREATION TRAILS
                                    Provision and maintenance of pathways including off-road shared
                                    pathways, pedestrian underpasses, boardwalks and recreation trails
                                    (Tracks & Trails).

Service Activity                    Pathways & Boardwalks
                                    The activities include inspections and routine maintenance and cleaning
                                    of sealed paths and elevated structures to provide safe off road transport
                                    and recreation options principally for pedestrians and cyclists.
                     1
Responsible Area                    Department                                Branch

                                    Infrastructure Services                   Civil Operations (Parks & Gardens)

Cost Centres                        Pathways                                  2009
                                    Hastings St Mtnce Levy                    2002
                                    Arborist Services                         2303
                                    Department Management – Director          1900
                                    Infrastructure Services
                                    Management Civil Operations               2000
                                    Works Operations Coordination             2021
                                    Works Operations                          2704
                 2
Key Statistics                      Length (pathways & boardwalks)            231 km
                                    Total number of assets                    2,835

Legislative responsibility to       The Land Act – as trustee of reserve
provide this service
                                ACTIVITY                                             SERVICE LEVEL TARGET
Maintenance
[Inspections and routine maintenance works to provide a safe functional surface. May include grinding off uneven
areas of pathway, surface repairs, and maintenance of pathway signage]

Note: A revised schedule of inspections and scheduled works program is being trialled and will be assessed /
adjusted as necessary. Work Orders are generated ad hoc due to system limitations.

The Recurrent Maintenance Manual provides for an inspection and routine maintenance schedule of every 4
months.

Pathways include elevated boardwalk structures that form part of a pathway, but do not bridge a waterway or other
feature.

                                                                       Hierarchy
Cyclic inspections (defects)                Precinct                    Strategic                     Local
                                            4 weekly                    3 Monthly                   6 Monthly

Scheduled work                      As identified from inspections (defects & proactive interventions) to maintain
                                    asset serviceability based risk prioritisation and desired response times below:

        Trip Hazards – urgent            1 business day              2 business days             2 business days
        Trip Hazards – high             10 business days            20 business days            20 business days
        Trip Hazards – med / low        20 business days            40 business days            As budget allows
        Slippery Surface                 2 business days            20 business days            40 business days
        Surface Defects                 10 business days            20 business days            65 business days
        Uneven/broken Path –             5 business days            20 business days            40 business days
        high
        Uneven/broken Path –            20 business days            40 business days           130 business days

                                                                                                        Page 90