2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

        non-urgent



Scheduled work                      Hastings St additional works (levy)

                                    Pressure washing and resealing coloured concrete         Twice a year / levy
                                    zones (includes pedestrian crossings in the road and     covers 1 extra service
                                    some footpath areas)

                                    Seal granite pavers with non-slip coating                Every 5 years

Reactive work [customer             Issue                       First response               Target for completion
          3
requests]                           General pathway             As per prioritisation        20 days
                                    maintenance issues (e.g.    above
                                    uneven surface)
                                    Hazard (trip/fall;          As per prioritisation        5 days
                                    obstruction)                above

Operations
[Removal of debris, dead animals and graffiti as well as sweeping/cleaning of path surfaces, painting of timber
decking/boardwalk structures, and trimming of overhanging trees]
Cyclic inspections                  These items are picked up as part of the maintenance inspection program
                                    other than for contracted works as follows:

                                    Public space cleaning contracts all town precincts       Monthly – locations
                                    (includes pathway sweeping & litter pick-up)             selected ad hoc
                                                                                            4
Scheduled Work                      Manual path sweeping/cleaning/litter pick-up (Contract)
                                    • Peregian Beach; Sunshine Beach; Sunrise               Daily
                                      Beach; Noosa Junction; Noosa Heads; Noosaville
                                      & Tewantin
                                    • Boreen Point & Cooroy                                 3 x week
                                    • Cooran & Kin Kin                                      2 x week

                                    Pressure Cleaning – Town Precincts
                                                                                                             nd
                                    Hasting Street                                           Twice yearly (2
                                                                                             service levy funded)

                                                                                             Note: LOS under
                                                                                             review due to impact
                                                                                             of cleaning on anti-slip
                                                                                             treatment applied to
                                                                                             pavers.
                                    Peregian Beach
                                    Sunshine Beach
                                    Noosa Junction - (a section in front of surf shop        Annually (base level
                                    currently done monthly at seats due to bad stains)       service)
                                    Tewantin

                                    Rest of the town centres and other pathways (as
                                    required basis)

Reactive work [customer             Issue                                                    Target for completion
          5
requests]                           Cleaning
                                    Tree trimming                                            20 business days
                                    Dead animal (removal)                                    3 business days
                                    Graffiti removal                                         2 business days

                                    Note: Council endorsed Graffiti Policy dated 24
                                    August 2014 provides that upon notification of a
                                    graffiti incident a graded approach is taken to
                                    removal:
                                        - Obscene, racist & other offensive material         24 hours
                                        - Large areas of graffiti or in highly visible       3 business days

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