2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                         -   Minor graffiti incidents                           14 business days


SERVICE DELIVERY MODEL
Service predominately provided in-house with contractor services utilised for activities such as pressure cleaning
and resealing of footpath paving in key town centres.

KEY SERVICE METRICS
Measure                                                       Metric                      Benchmark Comparison
Cost per km for pathway maintenance                           $3,364/km                   Queensland Department of
(FY 2016/17 actuals cost centre 2009 only $777,235 /                                      Local Government
length of network 231km)                                                                  comparative data not
                                                                                          available.
Cost per rateable property for pathway maintenance            $25.90/per rateable         Queensland Department of
(FY2016/17 actuals cost centre 2009 only $777,235 /           property                    Local Government
30,000 rateable properties)                                                               comparative data not
                                                                                          available.
PERFORMANCE MEASURE
Service            Indicator                  Performance Measure                   Methodology
Pathways/Footpaths Satisfaction               Noosa community satisfaction          Community satisfaction mean
                                              mean rating score compared            performance rating from the LGAQ
                                              to the State mean rating score        2017 Community Satisfaction
                                              (out of optimum rating of 5).         Tracking Survey for Provincial
                                                                                    areas for:
                                              NSC mean           State mean
                                              rating (2017)      rating (2017)      Theme: Basic Services &
                                                                                    Infrastructure
                                              3.46               3.32               Function: Footpaths, Kerbing &
                                                                                    Guttering




1
   Refer to Asset Responsibility Matrix for specific areas of responsibility
2
  Source – Pathways & Boardwalks Asset Management Plan (adopted 22 October 2015)
3
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
  to same day.
4
  Source - Contract Cleaning Open Public Spaces & Amenities 1617T113
5
  Subject to prioritisation – emergencies are responded to same day.




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