2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Internally managed and delivered with support from Civil Operations (as required) and external contract services e.g.
slashing work, signs etc.

KEY SERVICE METRICS
Measure                                                       Metric             Benchmark Comparison
Cost per km/per annum to maintain Tracks & Trails             $709 per km        Queensland Department of Local
network to basic standard                                                        Government comparative data not
(FY2016/17 actuals $73,000 /103 km)                                              available.

                                                                                 Difficult to benchmark other than
                                                                                 with council’s with similar network
                                                                                 and network classification.
Cost per rateable property to maintain Tracks & Trails    $2.43 per rateable
network to basic standard                                 property
(FY2016/17 actuals $73,000 / 30,000 rateable
properties)
PERFORMANCE MEASURE
Service                   Indicator           Performance Measure                Methodology
Trail Network             Satisfaction        Noosa community satisfaction       Community satisfaction mean
                                              mean rating score compared to      performance rating from the LGAQ
                                              the State mean rating score (out   2017 Community Satisfaction
                                              of optimum rating of 5).           Tracking Survey for Provincial
                                                                                 areas for:
                                              NSC mean           State mean
                                              rating (2017)      rating (2017)   Theme: Basic Services &
                                                                                 Infrastructure
                                              3.46               3.32            Function: Footpaths, Kerbing &
                                                                                 Guttering




1
  Since initial development of the trail network the length of trail within private property has been reduced.
2
  SCRC Regional Trail Guidelines still in use for operational activities.
3
  Works are prioritised and subject to budget availability.
4
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
5
  Requests are prioritised and subject to budget availability.




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