2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 1 of 1

Service Output                       PUBLIC AMENITIES (Toilets)
                                     Provision and maintenance of public toilets.

Service Activity                     Maintenance & Operations
                                     The activities include scheduled and reactive building, plumbing & electrical
                                     maintenance as well as operational activities such as cleaning, supply of
                                     consumables, sanitary services and security patrols.
                     1
Responsible Area                     Department                                   Branch
                                     Infrastructure Services                      Buildings & Facilities
                                                                                  Civil Operations Branch, Parks &
                                                                                  Gardens
                                     Community Services                           Waste & Environmental Health

                                     Corporate Services                           Property Branch

Cost Centres                         Parks & Gardens                              2301
                                     Public Amenities                             1521
                                     Commercial Properties                        1510
                                     Department Management – Director             1900
                                     Infrastructure Services
                                     Management Civil Operations                  2000
                                     Works Operations Coordination                2021
                                     Works Operations                             2704
                                                                     2
Key statistics                       39 public amenities buildings

Legislative responsibility to        No.
provide this service                 Service is traditionally provided by local government as a community service in
                                     interests of public health & amenity.
                                  ACTIVITY                                               SERVICE LEVEL TARGET
Maintenance
(Minor improvements and repairs building/electrical/plumbing due to wear & tear)
Availability                      The majority of facilities are available year round with some key sites being locked
                                  at night due to problems with vandalism.

                                     Maintenance services are generally provided during normal business hours.
                                     Emergencies only – after hours.

Cyclic Inspections                   High utilisation sites                       Weekly
                                     Other sites                                  Monthly

Scheduled work                       As identified from inspections (defects & proactive interventions) to maintain asset
                                                     3
                                     serviceability.
Reactive work (customer              Issue                    First response                    Target for completion
requests)                            Maintenance              Routine matters                   20 days
                                     (buildings, plumbing,
                                     electrical)              Hazardous - Within 4 hours        20 days

                                                               Priority matters (e.g. such as   20 days
                                                               badly leaking tap) - Same
                                                               day or next day if reported
                                                               overnight.
Operations
(Cleaning activities, security patrols, pest control, servicing of holding/septic tanks, supply of consumables, sharps
containers and sanitary/nappy disposal facilities, graffiti and vandalism repairs, utility costs etc.)
Availability                           Service is predominately provided during normal business hours.
                                       Cleaning activities normal hours between 7 am & 4 pm.

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