Original source · versioned page text
2018-11-06 Services & Organisation Committee Agenda
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
AGENDA
Services & Organisation
Committee Meeting
Tuesday, 6 November 2018
commencing at 1.30pm
Committee Room, 9 Pelican Street, Tewantin
Committee: Crs Joe Jurisevic (Chair), Frank Pardon, Tony Wellington, Frank Wilkie
“Noosa Shire – different by nature”
See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Large file: the download may take up to a minute.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.
Full text of sections 2 to 86 (of 97)
Section 2
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
TABLE OF CONTENTS
ITEM PAGE
ATTENDANCE & APOLOGIES -
PRESENTATIONS -
REPORTS FOR CONSIDERATION OF THE COMMITTEE 3
1 1718T043 PREFERRED SUPPLIER ARRANGEMENT FOR THE HIRE OF PLANT
& OPERATORS 3
2 NOOSA SPIT SHORELINE EROSION INVESTIGATION - SHORELINE EROSION
MANAGEMENT PLAN 15
3 2018 ANNUAL DISASTER AND RECOVERY MANAGEMENT REPORT 19
4 REFUGEE WELCOME ZONE 24
5 ANNUAL REPORT 2017/18 28
REPORTS FOR NOTING BY THE COMMITTEE 30
6 EXECUTIVE SERVICES DEPARTMENT UPDATE - 1ST QUARTER 2018-19 30
7 CORPORATE SERVICES DEPARTMENT UPDATE - 1ST QUARTER 2018-19 39
8 INFRASTRUCTURE SERVICES DEPARTMENT UPDATE - 1ST QUARTER
2018-19 46
9 COMMUNITY SERVICES DEPARTMENT UPDATE - 1ST QUARTER 2018-19 56
10 OPERATIONAL PLAN PROGRESS REPORT - 1ST QUARTER 2018-19 82
CLOSED SESSION -
Page 2 of 97
Section 3
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
REPORTS FOR CONSIDERATION OF THE COMMITTEE
1 1718T043 PREFERRED SUPPLIER ARRANGEMENT FOR THE HIRE OF PLANT &
OPERATORS
DOCUMENT INFORM AT ION
Author Civil Operations Manager, Allan Hull
Infrastructure Services Department
Index ECM / Subject / Contracting / Contractors and Consultants
ECM / Subject / Procurement / Purchasing and Supply Matters
ECM / Projects & Contracts / 1718T143 Preferred Supplier Arrangement
(PSA) for the Hire of Plant & Operators
Attachments 1. Tender Evaluation Matrix – Wet Hire
2. Tender Evaluation Matrix – Dry Hire
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Civil Operations Manager to the Services & Organisation
Committee Meeting dated 6 November 2018 and:
A. Award the contractors listed in Table 1 within the report as preferred suppliers for plant and
operator hire pursuant to tender 1718T143; and
B. Award the contract for an initial term of up to two (2) years, with an option to extend the
arrangement for up to three (3) x twelve (12) month periods.
REPORT
Noosa Council has an operational requirement for the short and long term hire of various types of
plant to conduct activities relating to construction, maintenance and renewal of Council’s assets
including roads, pathways, drainage infrastructure etc. Council’s internal fleet is limited to items
that can be utilised on an ongoing basis to justify the costs of ownership, therefore a need exists
from time to time for external hire of plant and operators.
1. Tender Process
Tenders were sought via an open market Invitation to Tender process. The tender opened on 3
August 2018 and closed 28 August 2018. Fifty-seven (57) submissions were received in total,
with fifty-six (56) deemed conforming and evaluated.
2. Tender Assessment
The conforming submissions were assessed using the following non-price criteria:
Capability & Resourcing
Contract Experience & Capacity
Methodology
Page 3 of 97
Section 4
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Quality
Health & Safety
Environment & Sustainability
Contribution to Local Economy
As a Schedule of Rates was submitted for this tender request and due to the complexity and
variation of the pricing it was considered that it would be impractical to consider price as a criteria
fairly. As a result, the pricing submitted for each supplier was evaluated and found to be
acceptable, and subsequently each tenderer was given a $1 pricing value to ensure equitable
comparison across the price criteria.
Overall each conforming tenderer scored satisfactory or above which enabled them to be
recommended for the panel.
Table 1 shows the list of contractors recommended to form the pre-qualified supplier panel
arrangement for the hire of plant and operators.
Table 1: List of Pre-Qualified Suppliers under 1718T143
Abletech Underground Cooloola Excavations Pty Ltd Kennards Hire
ACE Rentals Crejae Excavations M and K Pipelines
Allied Concrete Cutting and Drilling Diggerman Master Hire
AMAC Cranes Downer EDI Works McGarrell Plant and Equipment Pty LTd
Amanda Sims Ellis Consolidated Nortex Excavation and Slashing
Anmel Cherrypicker Hire Ensbey Earthmoving Pipe Management Australia
Asphalt Innovations EWP Hire Porter Excavation
Aussie Hydrvac Services Ezyquip Hire PremAir Services
Base Course Management Fishys Earthmoving Pumps United
Bebrok Excavations Pty Ltd Fraser Earthworks Pty Ltd RST Systems
Black Diamond Asphalt Gold Coast Mulching Services S and T Nicholls - DG Posi-Track
Mulching
BS & AF Dixon Gold Star Civil SafeDig Vacuum Excavations
Burrows Brothers Graham Russell - Sunshine Coast Sharpe Brothers
Backhoe
Bush and Beach Tree Service Hastings Deerings (Aust) Ltd Sherrin Rentals Pty Ltd
Classic Concrete Pumping I.B.S. Excavations Sniffers Group
Cleanaway Operations Independent Tree Services Suttons Cleaning Service Qld Pty Ltd
Coates Hire Operations Pty Limited iTender - All Across Earth Worx Vac King
Conplant Pty Ltd Jet Vac Excavations Voight Contracting Pty Ltd
Cooloola Contracting Kenilworth River Sand Pty Ltd
Page 4 of 97
Section 5
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
The recommended panel arrangement allows Noosa Council to enter into an agreement with the
above suppliers, having met the required criteria and also allow for the ability to work
concurrently and hence more efficiently.
The term of the panel arrangement shall be for an initial period of two (2) years, with an option to
extend for three (3) x twelve (12) month periods.
3. Contract Management
Once the panel is awarded, contractors may receive purchase orders to provide plant and/or
operator hire services; or reactive responses to customer requests. Tasks will be distributed to
the contractor with the most appropriate plant and equipment and/or operator on the panel in
accordance with a contract management plan developed for the panel arrangement.
Previous Council Consideration
Nil.
Finance
Provision has been made within the Civil Operations budget to allow for the hire of plant and
operators to be supplied under the Preferred Supplier Arrangement.
Risks & Opportunities
Establishment of a Preferred Supplier Arrangement reduces the risks associated with hire of
plant and operators by ensuring that approved suppliers have the appropriate insurances and
assessment of core criteria is undertaken as part of the tender process. The panel also is an
effective way to reduce the workload on both Council and contractors while still ensuring
compliance with Council’s Procurement Policy. The development of a contract management plan
will provide guidance in relation to the selection of contractors from the panel and assessment of
contractor performance.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Procurement and Fleet.
Departments/Sections Consulted:
Chief Executive Officer Community Services X Corporate Services
Executive Officer Director Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries X Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development X Infrastructure Services
Director Director X Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development X Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 5 of 97
Section 6
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
ATTACHMENT 1
Page 6 of 97
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
ATTACHMENT 1
Weighted Attribute Evaluation Spreadsheet - Final Evaluation
enna SSS
NAME OF TENDERER PRICE
(Conforming Tenders Only) (excl of GST)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
99
a
NON-CONFORMING TENDERS
es [|
Page 6 of 97Section 7
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Page 7 of 97
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
1 2 3 4 5 6 7 8
and Drilling Services Services
Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant
Weighting (%) score x score x score x score x score x score x score x score x
foumernee | om | fem fof |e fm | fo ||| [=| [=| @ [|
fonciomcncmw | mf feof @[e|=[m,[=|=|=lm[=|=|s || = ||
hone fmf fm | fm fo fm fol] ~fm[ [| [ml ||
we fm fe fp fe fm fe l_@fe [=| f@l~l@| ||
pemasenP mf fom f os fm fos [om [os [om | os fom [os [om | os| om | = | om |
omnes | =f» |||], =||~|m,|»[=|~)m[ ||
fomamewacm | ss = |uef>fe[e[m{[«|=[=[==|~l=[»l=| =|!
re es
Normalised Technical Score (Tn)
rnc cme raccontewnna] fete P| icone | amnsen [ ETE [aero | RE
Allied Ci te Cuttii Anmel Ch ick Aussi di
and Drilling Services Services
Total Fees (Pc) 30% $1 $1 $1 $1
Average Fees (Pav) $......ccscscceseeeeseee $1
res = [= [= [= [= | = [= [| =
Normale Price Sore a a
Weighted Price Score (Pw)
Total Score of price and non price elements
Page 7 of 97Section 8
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Page 8 of 97
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
9 10 11 12 13 14 15 16 17 18 19
Management Response Form Asphalt Service Pumping
Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant
score x score x score x score x score x score x score x score x score x score x score x
Pe fe l[efol>[o|e[=|elmle[m[efel=|=|~[w| = |= |» |,
| | soo | | eso | 0 | om | o | soo | a | em | o | om | wm | soo | wo | so | oo | so | o | soo | o | om |
| | soo | so | eo | 0 | oo | o | soo | om | em | wo | soo | wm | soo | wo | soo | oo | soo | o | soo | o | om |
| | 400 | a | em | 0 | oo | | soo | a | em | 2 | 2m | eo | soo | w | soo | oo | soo | o | soo | o | em |
| ss [sa | srs | sx | 0 | oo | ss | sa | ss | sso | 0 | om | ss | sso | srs | sa | ors | or | ss | ss | 8 | 550 |
| 2 | eo | sz | se | 0 | oo | o | woo | o | zm | « | oo | | ra | x | a | w | so | s | rm | 0 | om |
a
ce | | [caer | aereanen PRT] SET [ammeromain] seocoanes | ievomn |
Base Course . Bitu-Mill - No Black Diamond . Bush and Beach Tree Classic Concrete . .
Management Response Form Asphalt Service Pumping
= [= [= [= [= [= [= |= [| = | = [| =|
ae ee ee ee
Page 8 of 97Section 9
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Page 9 of 97
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
20 21 22 23 24 25 26 27 28 29 30
Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant
score x ‘Score x ‘Score x score x score x score x score x score x score x score x score x
pe [ow fo [am [om [om | [om | w [em [ [om [wm [em [om [am | om [ro | m [om | oe | om |
pe [we [ee [Poe [foe [Poe [fee [oe [owe [oe [om [oe [oe [oe [oe |
pe [ae fe [ee fe [ow [foe [ie [oe [i [ow [ow [ [ owe [om [oe [om [oe [oo |
| © | co | | sm | oo | eo | om | em | wo | am | oo | co | o@ | so | w | co | om | soo | ow | co | o | coo |
pos [ae [oe [oe [oe [os [om [oe [oe [oe [om [oe oe [oe [oe oe [oe [oe |
| | em | so | zm | wo | cm | wo | em | os | am | i | sm | | eo | | eo | ie | 2a | co | em | oe | azo |
a
a OO OO OO
a a OO
Page 9 of 97Section 10
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Page 10 of 97
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
31 32 33 34 35 36 37 38 39 40 41
| Gottstorcea | “Sectecoast | serace | Meening | MOR | eh wone | ‘et VocExmations |rentworth ber send | voistcontrecting | arondiriptnee [Mir etn om
Sunshine Coast Service Services Earth Worx Slashing
Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant
score x score x score x score x score x score x score x Score score x score x score x Score score x
Pe fee fe foe fle fle fm] fem |= [om |= || © [om | © [om | [ow
ee
P= [oe fe fo fe fe fe [ope lols pele fe[=>wfe [m= |] |
| 2 | em | 2 | 2 | co | soo | © | ow | ow | soo | o | ew | w | soo | | se | co | soo | om | em | oo | soo |
Pe Poe [os [om fs [oe [os [se [os [om [os [os [os [om |» [ow fs [oe [© [ow | os [om
| 2 | om |e [so | | wo | # | eo | uw | 2m | @ | eo | @ | soo | @ | eo | ie | 2m | o | no | oo | no |
aw fe ae [es [as we em Pm |
Sunshine Coast Service Services Earth Worx Slashing
mmm mm mm em we
ei i ee eee
Page 10 of 97Section 11
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Page 11 of 97
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
42 43 44 45 46 47 48
nutri | Pumpsunited | asrsystems | pot race mulching | Cremations” | f%mserEorthworks | 18sExcovetion |
Australia Posi-Track Mulching Excavations
Resultant Resultant Resultant Resultant Resultant Resultant Resultant
score x score x score x score x score x score x score x
Pe fle fem [ fem] = fm | [om | = few | o | om
a
pe fefe[[e|e[=[=,e|=|= || o | oe
pe | soo | | so | | so | «@ | soo | 2 | om | % | sm | « | 20 |
Pe fe fe fe fs fe [s= [o| = |e fos fos | os | om
pe | ee | 2 | co | wo | so | # | ceo | os | so | | eo | we | 27 |
Sn A
Australia Posi-Track Mulching Excavations
PF om | ll Tl hl rl rl
a ee ee
Page 11 of 97Section 12
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
ATTACHMENT 2
Page 12 of 97
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
ATTACHMENT 2
Weighted Attribute Evaluation Spreadsheet - Final Evaluation
NAME OF TENDERER PRICE
(Conforming Tenders Only) (excl of GST)
NON-CONFORMING TENDERS
Page 12 of 97Section 13
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Page 13 of 97
PART A- Non price elements ACE Rental Burrows Brothers ce come LES Coates Hire Conplant Cooloola Excavations Diggerman Hastings Deering eee
Services Earth Worx
Resultant Resultant Resultant Resultant Resultant. Resultant Resultant Resultant Resultant
Evaluation Criteria Weighting (%) score x score x score x score x score x score x score x score x score x
coniverconne | me [fm |o|m|~|o|o[m|olw| = lw)» iw] @ ||» ||
fom Pf pm ff fol fo [lw fmf [ew] © [wl [| © | ow
femase pm ps fom | pom fo [ow [opm | fom | os [om] oslo] [em] os | on
a
fcmaowacoom | se fe few [alo |«)m[«l«,[«[| = |e=|«|m|= |=] «|
Normalised Technical Score (Tn)
2 Bush and Beach Tree . a . 7 . iTender - All Across
PART B - Price element ACE Rental Burrows Brothers . Coates Hire Conplant Cooloola Excavations Diggerman Hastings Deering
Services Earth Worx
Total Fees (Pc) 30% $1 $1
Average Fees (Pav) $.....cscseceesecesnsees $1
Pie Sore es
tema Pec Sere Po EE Ee ee eee
Weighted Price Score (Pw)
Total Score of price and non price elements
Page 13 of 97Section 14
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Page 14 of 97
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
[ees [movers (Maren | aaguamng | Porerecneion [ renirseni [ Pemmuniee [ Senesonn | sternenas | snenown | hewreoemen |
Equipment and Slashing
Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant Resultant
Score x score x score x scorex scorex score x score x score x score x score x score x
Pefe[e fel efm|=[mfelm|« fm] e|m{m|m| = fm] em |» |
Pe [ew Pe [oe [= [owe [ew [oe [om [oe [ew [oe [ee |e [em [ [om [Pom [oe |e
Pe [am [me [owe [fom [fom [me [ow | [om [we [om [oe [om [me [om [wm [om [wm [om |
| | soo |e | sc | eo | soo | co | ew | oo | soo | so | eo | a | so | so | eo | o | so | o | so | oo | coo |
Pos [om [oe [om [= [oe [oe [oe [oe [oe | [oe [os [om [oe [oe [oe [om [oe [oe [os [oe |
| 20 | woo | wo | soo | | ra | @ | 20 | o | om | s | sm | © | oo | es |r | o | om | o | oo | | soo |
[Remnants | Mastertie |" Eeuipment | —andStehing | P2rterExcovtion | Premairserices | Pumpsunitea | snomesrotners | sheninRentas | SnifersGroup | FoserEortnworts |
Equipment and Slashing er Excavation remAir Services arpe Brothers niffers Group raser Ea S
Peel
po | ao] soo Taco || aco | aco| aco | aco | aco | aco
Page 14 of 97Section 15
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
2 NOOSA SPIT SHORELINE EROSION INVESTIGATION - SHORELINE EROSION
MANAGEMENT PLAN
DOCUMENT INFORM AT ION
Author Project Coordinator – Flooding, Coastal and Foreshore, Daniel Wishaw
Infrastructure Services Department
Index ECM / Projects (T1) / Noosa Dog Beach SEMP Coastal Monitoring –
CAP.WORK – 100723
ECM / Subject / Environmental Management / Erosion
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Project Coordinator – Flooding, Coastal and Foreshore to the
Services & Organisation Committee Meeting dated 6 November 2018 and support the completion
of a Shoreline Erosion Management Plan for Noosa Spit and Noosa Main Beach subject to
funding being provided in Budget Review 2.
REPORT
1. Background
In May 2018, Council received an update report on the erosion at Noosa Spit Foreshore/Noosa
Dog beach. Following that meeting, Council applied for grant funding for a Shoreline Erosion
Management Plan (SEMP) through National Disaster Resilience Program (NDRP) funding.
However, due to the large number of competitive submissions for this grant, Noosa Council was
unsuccessful in obtaining funding within this funding round.
Council staff have continued to closely monitor this coastal erosion hotspot and conducted a
detailed shoreline and bathymetric survey in July 2018, for comparison with a similar survey
conducted in July 2017. The results of this survey show an overall loss of 19,586m 3 of sand
along the foreshore. A review of aerial photography shows a shoreline recession of up to 13m
between September 2017 and 2018, which adds to the 16m experienced in the previous year.
This erosion is continuing despite the opening of the central channel (Shown in figure 1, below)
and the presence of the fallen trees, which should provide limited protection to the shoreline.
Page 15 of 97
Section 16
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Figure 1: Channel Alignment; Dec 2017 (left), September 2018 (right)
Shoreline Erosion Management Plan
A SEMP will provide Council with an understanding of key coastal processes in the study area as
well as a long term action plan to mitigate threats identified to Council assets and land. A SEMP
will address priority erosion issues within the study area and recommend preferred management
options that are underpinned by sound science, coastal engineering principles and community
values, in a process that is supported by State legislative guidance. The proposed scope of the
SEMP includes an investigation of the Noosa River and Main Beach as previous investigations
have shown a clear relationship between these two areas.
In order to complete a SEMP, a Coastal Processes Study is required to support the SEMP with
rigorous science.
The Coastal Process Study would involve deployment of several data collecting units within the
lower Noosa estuary and Laguna Bay, in order to collect detailed information on waves, tides,
currents and water levels. This data will be used to construct a detailed numerical model of the
area to better understand erosive forces, potential sediment transport patterns and the interaction
between the Noosa River and Main Beach. The outcomes of this study, along with consultation
with relevant internal and external stakeholders would underpin the SEMP.
Previous Council Consideration
Ordinary Meeting, 17 May 2018, Item 8, Page 10
That Council note the report by the Project Coordinator – Flooding, Coastal and Foreshores to
the Services & Organisation Committee Meeting dated 8 May 2018 providing an update on
Noosa Spit Foreshore erosion.
Ordinary Meeting, 17 August 2017, Item 4, Page 12
That Council note the report by the Project Officer to the Services & Organisation Committee
meeting dated 8 August 2017 providing an update on erosion at Noosa Dog Beach and request
staff seek expert advice on the management of this area into the future, with a further report to
come to Council once that advice has been received.
Page 16 of 97
Section 17
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Risks & Opportunities
Risk Description Likelihood Consequence
SEMP and proposed actions are not complete before Possible Implementation of
intervention is required. At current erosion rates there is unplanned/emergency
sufficient time; however, delays to implementation or works required.
large storm events will increase this risk.
Remediation costs will continue to grow until a solution Certain Increased costs to
can be implemented. replace lost sand and
habitat.
A failure to remediate may expose Council to a risk of Possible Legal costs and/or
litigation from properties that are currently protected by costs awarded as
the Dog Beach peninsula damages if it is found
Council failed in their
duty of care.
Reputational damage, due to a perception of poor Likely Reputational.
response to current erosion.
Opportunities
While the primary purpose of this work is to inform and assess future management solutions for
Noosa Spit, including future capital works, there are potential opportunities for using the
information and model for other projects, such as:
1. Use the information collected in this project, in conjunction with a coastal process study
undertaken of the Eastern Beaches in 2013, to work towards a shire-wide SEMP in future.
2. Provide a better understanding of coastal processes for Noosa Main Beach and improve
the efficiency of sand pumping operations through the Sand Recycling System.
3. Provide an understanding of river mouth dynamics which may aid in understanding the
migration of Hinksia algae.
Finance
The cost to prepare a Shoreline Erosion Management Plan has been estimated at $240,000
excluding GST. This estimate has been prepared in conjunction with external consultants and
includes data collection, preparation of the SEMP, stakeholder consultation and project
contingency.
It is proposed that the $240,000 budget be allocated over two financial years to reflect timing of
project milestones as per the table below.
Year Amount
2018/19 (BR2) $80,000
2019/20 $160,000
Total $240,000
The 2018/19 allocation of $80,000 is to be included in budget review 2 (BR2) to enable
commencement of the work as soon as practical, with the remaining $160,000 (estimated) to be
incorporated into the build-from-base budget in 2019/20.
Page 17 of 97
Section 18
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Consultation
External Consultation - Community & Stakeholder
No formal consultation with the community has yet been undertaken, however, Council’s Project
Coordinator – Flooding, Coastal and Foreshores has fielded a number of inquiries relating to the
subject.
Internal Consultation
Council’s Project Coordinator – Flooding, Coastal and Foreshores has consulted broadly
internally with regards to this project as outlined below:
Departments/Sections Consulted:
X Chief Executive Officer X Community Services X Corporate Services
Executive Officer X Director X Director
Executive Support Community Development X Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development X Infrastructure Services
X Director X Director X Director
Community Engagement Building & Plumbing Services X Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services X Disaster Management
X Strategic Land Use Planning X Infrastructure Planning,
Design and Delivery
Page 18 of 97
Section 19
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
3 2018 ANNUAL DISASTER AND RECOVERY MANAGEMENT REPORT
INFORMATION
Author Project Officer, Disaster Management and Special Projects, Jonelle Tyson
Infrastructure Services Department
Index ECM/ Subject / Disaster Management / Disaster Management & Planning
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Project Officer, Disaster Management and Special Projects to
the Services & Organisation Committee Meeting dated 6 November 2018 providing an update on
disaster and recovery management activities and thank the members of and advisors to the
Noosa Local Disaster Management Group for their participation.
REPORT
In accordance with the Disaster Management Act 2003, Regulations and other disaster and
recovery management doctrine the Noosa Shire Council is responsible for multiple functions
across the key pillars of preparedness, prevention, response and recovery.
The purpose of this report is to provide information on the work undertaken in the disaster and
recovery management space in accordance with local, state and commonwealth legislative
requirements over the past year.
1. Noosa Local Disaster Management Plan
As required by the Inspector General Emergency Management (IGEM), the Noosa Local Disaster
Management Plan (the Plan) was assessed against the Emergency Management Assurance
Framework. The Plan scored well, with an overall average of 7.5 out of 10.
Additionally, the Plan was reviewed by the Disaster Management Officer and the Local Disaster
Management Group (LDMG) and updates and improvements were made to align the plan to the
2018 State Disaster Management Plan. The Plan was adopted by Council at its Ordinary Meeting
of 19 October 2017 and endorsed by the LDMG at its meeting of 21 September 2017.
A Community Disaster Management Sub-Plan for the Noosa North Shore was developed during
the year and was endorsed by the LDMG at its meeting of 20 September 2018.
2. Noosa Local Recovery Sub Plan
A review of the Noosa Local Recovery Sub plan (the Sub plan) was project managed by the
Disaster Management and Special Projects Officer and reviewed by the Local Disaster
Coordinator, and members of the LDMG. The Sub plan was amended to reflect legislative
changes and review membership of the Noosa Local Recovery Group.
The Noosa Recovery Sub plan 2018 was adopted by Council at its meeting of 19 April 2018.
Page 19 of 97
Section 20
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
3. Changes to the Noosa LDMG
Mayor Tony Wellington remains the Chair of the LDMG and Cr Joe Jurisevic remains Deputy
Chair of the LDMG and Chair of the Local Recovery Group.
The Director Infrastructure Services assumed the role of Local Disaster Coordinator in July 2018
replacing the Director Community Services who is retiring from Council.
There has not been any change to the LDMG member agencies since 2017.
4. LDMG Meetings and Activations
As required under the Disaster Management Act the Noosa Local Disaster Management Group
meets regularly four times a year to network and discuss the four key elements of disaster
management – planning, preparation, response and recovery.
2018 meeting dates Proposed dates for 2019
15 February 2018 14 February 2019
14 June 2018 13 June 2019
20 September 2018 19 September 2019
15 November 2018 14 November 2019
There were no activations of the LDMG in the period October 2017 to September 2018.
5. LDMG Sub Groups
The Noosa Local Recovery Group (LRG) met twice during the year with meetings held on 28
March 2018 and 16 November 2018. The Local Recovery Group is chaired by Cr Jurisevic and
has four functional sub-groups – Economic, Environment, Human-Social and Infrastructure, all
headed by Council officers with representatives of various state government agencies.
The Community Welfare Sub-Committee was disbanded during the year as the members are
also part of the Human-Social Recovery Sub Group and it was felt that the meetings were a
duplication.
The three existing Community Disaster Management Sub-Groups in Kin Kin, Cooran and
Pomona did not meet during the year. A fourth sub-group was formed on the Noosa North Shore
in response to residents’ concerns following structural fires in September 2017. A meet and
greet with all four community sub-groups is being arranged with key leaders within the groups as
part of preparation for the coming season.
6. Emergency Operations Team
As well as being responsible for coordinating disaster operations of all emergency services
during an event, Council is required under the Disaster Management Act 2003 to maintain a
response capability to:
“provide equipment and a suitable number of trained persons, using the resources available to
the local government, to effectively deal with, or help another entity deal with, an emergency
situation or a disaster in the local government area”.
In order to meet this responsibility, the Emergency Operations Team (EOT) meets regularly to
develop and coordinate Council’s emergency response capability. The group is chaired by Allan
Hull, Council’s Civil Operations Manager and meets bi-monthly.
Page 20 of 97
Section 21
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
The EOT have undertaken a number of reviews across Council’s disaster response capability
over the past year.
Improvement work undertaken in line with the State Natural Disaster Relief and Recovery
Arrangement (NDRRA) program involved working in close collaboration with Queensland
Reconstruction Authority (QRA). QRA conducted a training session with Council staff
regarding the information required for the submissions. Improvements to ensure that the
photographic evidence contained location data is under consideration.
NDRRA reverts to a new system on 1 November 2019 called Disaster Recovery Funding
Arrangements (DRFA) introducing a new state-wide management and reporting system
(MARS).
The implementation of new flood indicators providing front line information, through the
Enviromon system, directly to BoM to assist with reporting for the Noosa Shire. Further
flood indicators are required to meet the large catchment areas located in the Noosa Shire.
Considering the Guardian upgrade from the Control Platform to IMS resulting in a
recommendation to move forward with the new system. Neighbouring shires already use
the new platform. The new system requires additional training for relevant LDCC cells.
Initiating the use of Get Ready Funding for the development of a Noosa specific Disaster
Dashboard using the QITPlus platform. The new Disaster Dashboard, due for launch in late
November 2018, provides a single source of truth for all Noosa Shire residents and visiting
tourists. The platform will provide live and current information across multiple sources
providing the LDCC and LDMG with a way to communicate with the community during a
disaster. It is important to note this is a technology tool reliant on power and internet
capacity.
7. LDCC & Disaster Management Training
An annual training exercise was held over two days in November 2017, which tested evacuation
procedures and readiness on the first day and then a desktop exercise with the Local Recovery
Group.
A series of three half day mini exercises took place between May and September 2018 as part of
the new Local Disaster Coordinator’s induction. These exercises were designed to simulate the
establishment of a Local Disaster Coordination Centre, the development of Situation Reports, the
running of an emergency LDMG meeting and the handover from response to recovery
operations.
Rainfall and storms in October 2018 provided a further opportunity for internal staff across the
Local Disaster Coordination Centre, the Forward Command Centre and the Local Recovery
Group functions to test processes, prepare and build capability.
8. Engagement & Collaboration
The Project Officer - Disaster Management and Special Projects is taking extended leave for a
period of 14 months (to November 2019). Following a recruitment process, the new officer
commenced in September 2018.
Over the past year, the Project Officer has participated in a number of regional networks and
activities, including:
Disaster Management Engagement Group – SE Queensland disaster management officers
Council 2 Council – Wide Bay and North Burnet areas disaster management officers
Sunshine Coast Emergency Services Capability Development and Exercising Committee
Page 21 of 97
Section 22
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Inspector General Emergency Management (IGEM) Disaster Management Network –
regular teleconferences and attendance at the annual forum
Sunshine Coast District Disaster Management Group exercises.
9. SES
The Queensland State Emergency Service (SES) is a “not-for-profit” community volunteer
emergency service organisation. The Noosa District SES has 75 local volunteers responding to
disasters and emergencies across the Shire with four SES sheds located at Tewantin, Pomona,
Boreen Point and Cooroy.
While there were no activations for the Noosa LDMG, the Noosa SES responded to 188 job calls
predominantly dealing with roofs, sandbagging and fallen trees.
Council and Noosa SES funded the purchase of a Toyota Land Cruiser and a new Isuzu truck
enhancing response capability across the Noosa district. Council contributed over $69,500
towards the purchase of the new Toyota Land Cruiser Military Workmate Dual Cab Ute with SES
Noosa contributing $11, 636. Council contributed $105,000 toward the cost of the new Isuzu
Crew Cab truck with SES contributing $119 096.
Additionally, Council received a $15,000 Queensland Fire and Emergency Services Subsidy to
help fund the cost of the truck.
10. Queensland Reconstruction Authority Funding Payments
Council has received funding from the Queensland Reconstruction Authority as a result of
damage sustained from TC Debbie in March/April 2017:
Restoration of Essential Public Assets to date: $57,769.83
Betterment to date: $74,591.70
11. Queensland Reconstruction Authority “Get Ready” Funding & Activities
Council received $22,300 in funding in 2017/2018 under the Get Ready program. The funding
aims to improve community resilience to disaster events. Projects completed during the year
were:
Get Flood Ready – Development of an online reference to inform the community of
potential on-ground consequences which may be experienced as flood level triggers are
reached.
Get Ready Resilient Community Organisations – a workshop to improve disaster resilience
of our community organisations through business continuity planning
Previous Council Consideration
Nil.
Page 22 of 97
Section 23
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Finance
Council has provided the following funding for Disaster Management in its 2018/2019 budget:
Disaster Management Operations
Revenue (Get Ready Grant) $23,000
Expenditure
Training $10,500
Materials & Services $27,000
Internal Charges $81,484
SES Operations
Revenue (QFES Grant) $17,000
Expenditure
Materials & Services $40,309
Depreciation and amortization $19,382
Other Expenses $852
Internal Charges $218,111
Risks & Opportunities
A SWOT analysis of Council’s disaster management capability was undertaken with the results
presented to the Executive Team and Audit and Risk Committee in August 2018. The key risk
identified was succession planning associated with the major transition of key staff in the LDCC,
and the key opportunity identified was building stronger relationships with other regional
Council’s and other stakeholders such as the media and QRA.
Consultation
External Consultation – Community & Stakeholder
Members of the Noosa Local Disaster Management Group
Internal
Disaster management requires a whole of Council approach with many branches having some
input into or responsibility for operations and activities throughout the year.
Departments/Sections Consulted:
Chief Executive Officer X Community Services Corporate Services
Executive Officer X Director Director
Executive Support Community Development Financial Services
X Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development X Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services X Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 23 of 97
Section 24
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
4 REFUGEE WELCOME ZONE
DOCUMENT INFORM AT ION
Author Community Development Manager, Alison Hamblin.
Community Services Department
Index ECM/ Subject/ Noosa Social Strategy
Attachments 1. Refugee Welcome Zone Declaration Template
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 6 November 2018 and declare Noosa Shire as a
Refugee Welcome Zone.
REPORT
The purpose of this report is for Council to consider Noosa Shire becoming a Refugee Welcome
Zone.
1. Background
A Refugee Welcome Zone is a Local Government Area which has made a commitment to
welcoming refugees into the community, upholding the human rights of refugees, demonstrating
compassion for refugees and enhancing cultural and religious diversity in the community.
This public commitment is also an acknowledgment of the many contributions refugees have
made to Australian society. The Refugee Welcome Zone initiative began in June 2002 as part of
Refugee Week celebrations. Today, more than 160 Local Government Areas have declared
themselves Refugee Welcome Zones, and the initiative has proven to be a great success in
connecting local governments with the issues facing refugees and asylum seekers.
Currently, there are eight councils in Queensland that are Refugee Welcome Zones (Brisbane,
Diamantina, Flinders, Ipswich, Logan, Mackay, Toowoomba and Townsville Councils) compared
to 62 councils in New South Wales and 53 in Victoria.
This commitment closely aligns with the ethos of Noosa Council and a number of key Council
documents including the recently adopted 2018 Noosa Council Social Justice Charter and the
2015 Noosa Social Strategy.
2. Purpose
The purpose of becoming a refugee welcome zone is to make a public declaration and
commitment to welcoming refugees into the community, upholding the human rights of refugees
and demonstrating that Noosa Shire is an inclusive and tolerant community.
Page 24 of 97
Section 25
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
3. Process
The process for becoming a Refugee Welcome Zone is very straightforward. It involves the
Council signing the Refugee Welcome Zone Declaration – See Attachment 1. Many Councils
choose to hold public signing ceremonies to mark becoming a Refugee Welcome Zone. These
provide an opportunity to highlight the initiative and acknowledge the work of local groups (such
as Noosa Welcomes Refugees) and individuals that support refugees and asylum seekers. If
possible, a representative from the Refugee Council of Australia will attend the ceremony to
present a Certificate of Appreciation.
The Refugee Welcome Zone Declaration does not confer any formal obligations and Refugee
Welcome Zones are not required to uphold any statutory responsibilities, to make financial
commitments or enter into reporting accountabilities. The actions or activities undertaken by
Refugee Welcome Zones are not specific requirements of the Declaration. However, any
additional initiatives, which help to create a welcoming atmosphere and assist the settlement of
refugees and their communities, are encouraged.
The Noosa Welcomes Refugees group have already run a number of local events and activities
in support of refugees. If Council agrees to become a Welcome Refuge Zone, the Noosa
Welcomes Refugees group will work in partnership with Council’s Community Development team
to plan additional activities that build on this initiative and raise community awareness.
Previous Council Consideration
Ordinary Meeting, 16 August 2018, Item 6, Page 6
That Council note the report by the Community Development Manager to the Infrastructure &
Services Committee Meeting dated 7 August 2018 on the Social Strategy Implementation Plan
after 2 years of operation and;
A. Request the Chief Executive Officer provide Council with an update and a revised action
plan after a further twelve (12) months of operation;
B. Request the Chief Executive Officer to commence a review and update of the Noosa Social
Strategy in 2018/19 for Council’s consideration in 2019/2020; and
C. Adopt the Social Charter as set out in Attachment 2 of the report noting that the document
will be renamed the “2018 Noosa Council Social Justice Charter”.
Finance
Nil.
Risks & Opportunities
This commitment has very limited risks in that it is unlikely to have adverse effects on residents in
the area and has no financial implications. While the Noosa Council local government area is not
a primary place of settlement for refugees, this declaration will raise awareness of the
contribution of refugees and build on Noosa’s reputation as an inclusive and tolerant community,
which embraces diversity.
A commitment to tolerance and inclusiveness is also reflected in Council’s recently adopted
Social Justice Charter, and in many ways this declaration is an extension of the Charter. This
declaration provides an opportunity for Noosa to become part of a wider movement which
supports refugees and creates and inclusive environment for diverse communities
Page 25 of 97
Section 26
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Consultation
External Consultation - Community & Stakeholder
The Community Development team has met with the Noosa Welcomes Refugees group to
discuss the impact of this commitment and opportunities to work together in the future.
Council Officers also discussed the benefits with the Refugee Council of Australia
Internal Consultation
Internal consultation has been held with the Mayor and the Director of Community Services.
Departments/Sections Consulted:
x Chief Executive Officer x Community Services Corporate Services
Executive Officer x Director Director
Executive Support x Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 26 of 97
Section 27
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
ATTACHMENT 1
Page 27 of 97
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
ATTACHMENT 1
(Council crest/logo)
The Council,
Declares the Council of a
Refugee Welcome Zone
This Declaration is a Commitment in Spirit to
Welcoming refugees into our community,
Upholding the Human Rights of refugees,
Demonstrating Compassion for refugees and
Enhancing cultural and religious Diversity in our community.
[name and title of signatory]
Date:
This Declaration is proudly supported and endorsed by the
f ee \ Refugee Council
@ .
A(\A of Australia
The Refugee Council of Australia is a peak national organisation representing over 1000 organisational and
individual members. The aim of the Refugee Council is to promote the adoption of flexible, humane and
constructive policies toward refugees, asylum seekers and displaced persons by the Australian and other
Governments and their communities.
Page 27 of 97Section 28
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
5 ANNUAL REPORT 2017/18
Author Director Executive Services, Debra Iezzi
Executive Services Department
Index ECM/Annual Report
Attachments 1. 2017/18 Annual Report
(Note: 101 pg attachment provided separately to this report)
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Executive Services to the Services & Organisation
Committee Meeting dated 6 November 2018 and:
A. Adopt the ‘2017/18 Annual Report’ (provided at Attachment 1 to the report) incorporating
the 2017/18 Audited Financial Statements; and
B. Authorise the Chief Executive Officer to make any required minor amendments to the
document prior to publication.
REPORT
1. Annual Report and Financial Statements
The development and publication of the Annual Report by Queensland local governments is a
requirement under the Local Government Regulation 2012 (“the Regulation”). The purpose of the
report is to inform the community about Council’s activities and financial performance throughout
the 2017/18 financial year.
The Regulation prescribes a range of disclosures which must be included within the report
relating primarily to accountability matters, financial matters (which may be of interest to the
community in terms of the amounts spent and justification of expenditure) and Council’s progress
towards achieving its Corporate Plan objectives.
The report has been compiled in accordance with the Annual Report Compliance Checklist
produced by the Department of Local Government to ensure that all of the prescribed disclosures
under the Regulation are included in the document.
Council’s Financial Statements which were signed by a delegate of the Auditor General
Queensland on 16 October 2018, and in accordance with the Auditor General Act 2009, confirm:
The prescribed requirements in relation to the establishment and keeping of accounts have
been complied with in all material respects;
The financial report:
(a) Gives a true and fair view of the Council’s financial position as at 30 June 2018, and of
its financial performance and cash flows for the year then ended; and
(b) Complies with the Local Government Act 2009, the Local Government Regulation 2012
and Australian Accounting Standards.
Page 28 of 97
Section 29
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
The Community Financial Report (provided from page 32 of the Annual Report) has been
prepared by Council’s Financial Services Branch and provides readers with an easy to follow
summary and analysis of Council’s financial position for the 2017/18 financial year.
2. Publication Requirements
Pursuant to section 182 of the Regulation, a local government must:
Adopt its annual report within 1 month after the day the auditor-general gives the auditor-
general’s audit report about the local government’s financial statements for the financial year
to the local government; and
Publish its annual report on its website within 2 weeks of adopting the annual report.
Previous Council Consideration
Ordinary Meeting, 19 October 2018, Item 3, Page 7
That Council note the report by the Director Executive Services to the Audit & Risk Committee
Meeting dated 12 October 2018 regarding the draft Noosa Council Annual Report 2017/18.
Finance
Nil.
Risks & Opportunities
The Annual Report forms part of Council’s commitment to delivering transparency to the
community and legislative compliance. Failing to ensure the accuracy of the prescribed
disclosures exposes Council to a risk of legislative non-compliance and reputational damage.
Consultation
External Consultation - Community & Stakeholder
The draft 2017/18 Annual Report was presented to Council’s Audit and Risk Committee on 12
October 2018 and has been reviewed by the Queensland Audit Office.
Internal Consultation
The development of the Annual Report is the end product of extensive internal consultation in
terms of collecting and verifying the information contained within it.
Departments/Sections Consulted:
X Chief Executive Officer Community Services X Corporate Services
Executive Officer Director X Director
X Executive Support Community Development X Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services Environment & Sustainable Development Infrastructure Services
X Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
X Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 29 of 97
Section 30
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
REPORTS FOR NOTING BY THE COMMITTEE
6 EXECUTIVE SERVICES DEPARTMENT UPDATE - 1ST QUARTER 2018-19
DOCUMENT INFORM AT ION
Author Director Executive Services, Debra Iezzi
Executive Services Department
Index ECM/ Subject/ Executive Branch Updates
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Executive Services to the Services & Organisation
Committee Meeting dated 6 November 2018 providing an update on operations of the Executive
Services Department for the period 1 July to 30 September 2018.
REPORT
The adopted organisation structure includes the following branches under the Executive Services
Department:
Governance;
People and Culture;
Community Engagement; and
Customer Service
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Executive Services Department.
Page 30 of 97
Section 31
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
EXECUTIVE SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Governance
Support the organisation with integrity Undertook research of best practice Develop guidance documents and Coordinating training for staff and
related matters conflict of interest management processes to support staff with implementation of updated conflict of
processes for Council staff. identifying and managing conflicts of interest processes.
Coordinated Councillor workshop interests.
with the Queensland Integrity
Commissioner.
Support Council’s Audit and Risk Coordinated agenda and preparation Coordination of agenda and Finalise Internal Audit Scopes and
Working Team of Governance and Risk related preparation of Governance and Risk coordinate the audits adopted in
documents and reports for Council’s related documents and reports for Council’s 2018/19 Internal Audit
Audit and Risk Committee Meeting Council’s Audit and Risk Committee Plan (Risk management framework,
of 12 October 2018. Meeting of 13 November 2018. and Business Continuity).
Coordination of Council’s Business Supported Operational BCP Owners Continue to work with Operational Plan comprehensive formal business
Continuity Framework (ICT, Customer Service, Buildings, BCP owners to workshop disruption continuity testing program for
Waste Recovery and Payroll) with scenarios prior to formal testing. operational BCPs in consultation
implementing plans and developing with the CEO.
various testing exercises.
Governance and Risk Management Developed Council’s Annual Report Facilitate Councillor Risk Report to Council on proposed
Items 2017/18 in accordance with statutory Management workshop around Governance framework and any
requirements, which was reviewed articulating Council’s Risk Appetite required policy changes.
at the October Audit and Risk to guide decision making.
Committee and will be presented to Coordinate South East Queensland
Council for adoption in November Local Government Risk
2018. Management Forum to be hosted by
Completed Risk Management Noosa Council on 9 November
Workshops with the Executive Team 2018.
and Leadership Groups to improve Co-ordinate annual policy review.
Council’s Risk Management Finalise Draft Governance
processes. Framework.
Finalised Council’s annual insurance Review Council’s Privacy Policy.
renewal process for the 2018/19
year.
Page 31 of 97
Section 32
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Business as Usual activities Developed new Branch Plan and Continued delivery of governance Annual legislative delegations review
undertook risk assessment. and risk management support
Processed 12 insurance claims, 17 across the organisaiton. .
Administrative Action Complaints,
and 8 Right to Information
applications.
Finalised orgnisational procedure
Council’s Administration Action
Complaints Process.
Coordinate Complaints Management
training for relevant staff.
People and Culture
Negotiating the new Certified Agreement 302 Staff voted on the proposed Several projects were on hold while Some issues were set aside during
agreement with 263 (87.09%) the agreement took priority and negotiations to be dealt with through
endorsing the new agreement. The negotiations were continuing. the workforce consultative meetings.
results represent a strong Current projects underway include: Future meetings will work through
endorsement by staff. a. Reviewing our employee value boot allowances, leading hand
The Qld Industrial Relations proposition (attraction and allowances, and the distribution and
Commission certified the Noosa retention strategies); requirements of service overtime.
Council Agreement on 7 August b. Values based rewards and
2018. recognition;
Minor changes to policies were c. Mentoring programs; and
required as a result of the d. Drug and Alcohol policy
agreement and have been endorsed implementation and training.
by the CEO.
Leadership Group Development program The newly formed Leadership Group A facilitator has been sourced and Feedback and monitoring of the
have developed a facilitated the program is being scheduled. program to ensure return on
program that will build trust The program is being communicated investment is achieved.
strengthen working relationships and to staff so they can also track the
improve the effectiveness of the improvements of the Leadership
Leadership Group in demonstrating Group.
Councils values, promoting
collaboration across Council and
creating a high performance culture.
Page 32 of 97
Section 33
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Supervisor Development Program Following on from the success of The ITQ process has just been Monitoring feedback from
last year’s program, 25 participants completed for the delivery partner of participants to ensure the program is
will complete the 5-day program that the program. relevant to their needs and the
will run over 5 months and needs of Council.
commence in February.
Work health and safety audit The WHS audit made 19 Adam Stevenson from LGW has Continual improvement of the WHS
recommendations and an Audit asked Noosa to assist other system and Safety Awareness
Rectification Action Plan Councils struggling to meet the The 2018-2020 WHS Management
implemented that had 26 required requirements of a compliant WHS Plan is being delivered along with a
actions. Three remain outstanding system. Noosa is hosting a network comprehensive WHS training
but are on track for completion within event on the 1st November to assist. program including;
agreed timeframes. The outstanding rectifications will - WHS Awareness Training
continue to be closed out as per the delivered by PBF our Spinal
rectification action plan with Insurance Partners
oversight from the Executive Team. - Driver awareness training for
staff that drive Council vehicles
- Manual handling training
- First aid training
- Risk awareness training.
People and Culture Service Review Consultant engaged to complete this Review process is in its final stages. Service Review due for completion.
Service Review.
Councils Code of Conduct Review A new Code of Conduct has been The P&C team are making final edits Peak Services (LGAQ) have been
developed through a consultative prior to endorsement by the CEO. engaged to deliver Code of Conduct
process involving Unions, staff and training face to face for all staff. This
the Ombudsman’s office. training is due for completion in the
next quarter.
Councils Drug and Alcohol Policy and The Executive Team endorsed the Training for Managers and Random Testing will begin ensuring
Procedure Drug and Alcohol Policy and Supervisors will be delivered in a safe work environment.
procedure after a consultative November with all staff receiving
process with Unions and staff. training prior to testing starting in the
new year.
Page 33 of 97
Section 34
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Business as Usual activities Developed new Branch Plan and Continued provision of a high level Continued provision of a high level
Support the organisation with payroll, undertook risk assessment. of service and systems of service.
work health and safety, recruitment, on- 28 positions were advertised this enhancements.
boarding and workplace relations. quarter compared to 42 in the
previous quarter. 12 appointments
were from internal applicants while
the remaining 16 appointments were
from external applicants.
Community Engagement
Website Project Finalised review of website content Work with ICT to further develop the Work with ICT to develop the project
undertaken by Web Authors. Web Framework and Guideline. plan to transition to a new web
Undertook navigation consultation. Work with ICT to progress platform.
Liaised with LGAQ for migration to navigation changes to Council’s
new platform timing and resources – website.
now confirmed early 2019.
Internal Communications Project Reinforced importance of Communications requirements Continued reinforcement of the
communications with managers and associated with a possible Intranet importance of internal
Pelican Brief. migration to new platform. communications.
Work with ICT to fully use the
revamped Intranet to improve
internal communications.
Intranet Project Managed naming competition and Management of home page sliders Continued management of home
finalised and launched new home to improve internal page sliders and content
page and format. communications. development
Waste Reduction & Recycling Plan – Development and Implementation of Work with Waste team around timing Continue to work with Waste team to
Roll-out of new garden waste bins, Communications Plan for Kerbside of Kerbside Collection results MR manage community perceptions and
Recycling campaign Collection and lime-lidded bins MR. media regarding recycling
Noosa recycling campaign – Illegal dumping social media and Continued liaison with Noosa News
- Excellent pick-up when on-shared video campaign. regarding further
via social media; Add PDF files of each article to partnerships/collaborations
- Rate of downloads of Council’s website. opportunities
Recycle Smart app has increased as Develop remaining 6 articles.
direct result of newspaper campaign.
Page 34 of 97
Section 35
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Social Media Attended LGAQ Social Media Emerging social media issues and Continuation of Social Media
Workshop. management. Management Plan development
Development of Social Media (involvement/review from new CE
Response Protocols (as part of and Media Manager necessary.
overarching SM Management Plant). Illegal dumping campaign.
Social media campaigns for dog
registration.
Corporate E-newsletter promotion E-newsletters in new template going Finalise E-newsletter promotional Continue to promote e-newsletter.
out monthly to 1,700 residents and plan and implement.
promotion via social media.
Implementation of e-newsletter
promotional plan.
Business as Usual activities Developed new Branch Plan and Support for Difficult to Locate Sports, Support for:
undertook risk assessment. Climate Change Action Plan and Climate Change Action Plan,
49 media releases prepared (as Noosa River Plan consultations and Noosa River Plan, Difficult to
listed on Council’s website) communications. Locate Sports Plan, Peregian toilet
compared to 43 in the previous Continued effective communications block and boardwalk, Peregian
quarter, and 40 in the quarter for Park Road Boardwalk, Library consultations and
previous to that. refurbishment, Hilton Tce..upgrade, communications, Keep Watch
Delivered successful citizenship Main Beach boardwalk. campaign for the NAC, Library
ceremony in August. Supporting Digital Hub activities and refurbishment, Environment
School holiday program promotion. launch. Strategy, Planning Scheme, Park
Support for Council presence at Support communications around Road Boardwalk opening,
Noosa Show. Tewantin TAFE considerations Transport Christmas Trials.
Average of 3 new sliders and 12 Continued communications support Stills photography and video
new social media posts per week. for Transport Strategy. support for Clint’s team for
Continuation of Messages on Hold Get Ready online campaign. wedding location images.
project. Looking Forward to Peace comms. Support for reward and recognition
Responses to numerous media and social media support.. event.
enquiries. Continued communications
support around Tewantin TAFE
considerations.
Looking Forward to Peace event.
Digital Hub official launch.
Community Hub communications
support and media launch.
Page 35 of 97
Section 36
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Citizen Ceremony 30 October.
Disaster Management / LDMG
comms. support.
Economic Development Grant round
and overarching comms. support.
Customer Service
Recruitment and Training Refresh training completed of new Recruit PPT maternity backfill role to Cross training and development of
casuals leading up to Rates and start at the end of November. CSO into other business areas for
Animal renewals. Fill outstanding positions. greater exposure to processes.
Assessment of manning levels Update onboarding and refresh
leading up to Christmas period after training plan.
leave and casual unavailability
requests.
Review of Polices within the branch PureCloud Disaster process Customer Service Charter Review. Review CS banking processes after
reviewed and updated with new BCP review. ECR implementation.
enhancements. Develop a process for responding to
requests from Councillors.
Continual CS intranet (iP@n) Continual review of iP@N, with Continual review of iP@N, with Continual review of iP@N, with
improvements Building/Local Laws/Waste and Civil Environmental Health/Environmental Disaster/Community
Ops completed. Services/Building and Engagement/Governance/ Finance
Facilities/Planning being the focus and People and Culture pages.
this quarter.
Service Review Service review structure Pending ET, finalize and recruit Continued implementation of actions
recommendations and PDs positions. from service review.
completed and submitted to ET for Action and Implement priority A
consideration. recommendations.
New phone call system incl. On line Chat Webchat improvements around Set up libraries on PureCloud Improve stats reporting and quality
and Snap Send Solve requests. workflows and processes. assurance system.
Quarterly stats-
- Aver mthly total interactions
(5,103 calls, 283 on-line chat,
118 snap send solve, 90 other)
- Aver mthly % of calls answered
within 60 secs 76%.
Page 36 of 97
Section 37
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Customer Service Charter Commenced review Customer Finalise review of Customer Service
Service Charter. Charter.
Business as Usual activities Developed new Branch Plan and Systems working group. Budget preparation
undertook risk assessment. ECR roll out. Partner with ICT to improve systems
Completed Rates, Animal Renewal, Partner with the Bldg. Facilities Co- and technological enhancements.
Health Renewal, Kerbside Collection ordinator to review Assist in the implementation of
period. recommendations from security actions from the security
Security Assessment completed. assessment and prepare briefing assessment as determined by ET.
paper for ET.
Page 37 of 97
Section 38
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Previous Council Consideration
Nil.
Finance
Nil.
Risk & Opportunities
Nil.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Branch Managers of the Department were consulted in the preparation of this report.
Departments/Sections Consulted:
Chief Executive Officer Community Services Corporate Services
Executive Officer Director Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services Environment & Sustainable Development Infrastructure Services
X Director Director Director
X Community Engagement Building & Plumbing Services Asset Management
X Customer Service Development Assessment Buildings and Facilities
X Governance Economic Development Civil Operations
X People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 38 of 97
Section 39
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
7 CORPORATE SERVICES DEPARTMENT UPDATE - 1ST QUARTER 2018-19
DOCUMENT INFORM AT ION
Author Director Corporate Services, Michael Shave
Corporate Services Department
Index ECM/ Subject/ Branch Management/ Corporate Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Corporate Services to the Services & Organisation
Committee Meeting dated 6 November 2018 providing an update on operations of the Corporate
Services Department for the period 1 July to 30 September 2018.
REPORT
The adopted organisation structure includes the following branches under the Corporate Services
Department:
Financial Services;
ICT (including Records);
Procurement & Fleet;
Property; and
Revenue Services.
Corporate Services primarily provides internal support to the other Council Departments, with the
exception of the Property branch that deals primarily with land and property management issues.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the department.
Page 39 of 97
Section 40
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
CORPORATE SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Financial Services
Budget Finalisation of budget review 1 (BR1) Finalisation of budget review 2 Commence the 2019/20 budget
for relevant 2017/18 carryovers. (BR2) for emergent requests and process.
Improvement opportunities session realised budget variances.
held with key finance staff to refine Development of the 2019/20 budget
the 2019/20 budget process. project plan.
Functionality enhancements to the
enterprise budget system.
Assets Capitalisation of constructed and Commence reconciliation of Organisational guideline and
developer contributed assets to stormwater assets between procedures revised for asset
complete the year-end process. Technology One asset register and capitalisation and data responsibility.
Completion of reconciliation of sealed GIS. Commence comprehensive
roads assets to validate asset data. Improvement roadmap for validating revaluation process for stormwater
Revaluation of land, roads and asset data for all other asset classes. and buildings assets.
bridges asset classes. Continue capitalisation of
constructed assets to eliminate
backlog.
Statutory Reporting, Risk Management Final QAO audit completed. Review the implications of changes Planning for 2018/19 financial
and Audit Compliance 2017/18 Financial Statements to accounting standards during statements and audit processes.
prepared and signed off. 2018/19. Implementation of improvement
opportunities identified by QAO
during 2017/18 external audit.
Treasury, Investments and Banking Reinvestment of surplus cash QTC liquidity review underway to Investment portfolio managed to
following July rates run. determine optimal cash and debt ensure optimal return for Council in
targets for Council. alignment with Investment Policy
Rollout of new customer service requirements.
EFTPOS devices.
T1 enterprise cash receipting
implementation.
Business As Usual Activities 2018/19 staff performance plans Monthly financial performance Review opportunities to expand the
developed. reporting. suite of user-friendly reporting
Implementation of user-friendly Refine the grant reporting process to dashboards for other reporting
dashboard financial reporting tool. ensure transparency of timing and opportunities.
availability of grant funds.
Page 40 of 97
Section 41
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
ICT
Technology One (T1) T1 preview environment updated to Enterprise Cash Receipting Planning for implementation of
the latest software release for testing implementation. 2018B version.
before upgrade of production system. Providing more one on one and
small group training in
TechnologyOne.
T1 CI Anywhere (web browser based) Planning for TechnologyOne on Business Analytics (dashboards and Implementation of Procure to Pay
functionality to simplify systems and property and rating system upgrade. drill-down) for financials. CIA upgrade.
make them accessible on mobile HR system roadmap development. Implementation of single touch
devices payroll to meet ATO requirements.
GIS Mapping Provided a mobile mapping Updating the GIS strategy to plan for Ongoing updating of datasets.
capability for cemeteries to capture the future of GIS systems. Planning for implementation of
data. version 9.5 of T1 GIS.
ICT Security Stage 2 of the implementation of an Content Security (security Continuous improvement of ICT
information security framework - consultant) to finalise report with security to meet emerging threats.
managers and key users information assets and risks. Implementation of new security
interviewed. controls to address risks identified
by Information Security Framework.
ICT Strategy and roadmap Monthly steering group meetings Continuing positive partnership with Progressing implementation.
held with T1. TechnologyOne to progress Adoption of the project evaluation
Bi-monthly Council ICT Steering projects. framework.
Group meetings. Work on a project evaluation
Provided draft Web Strategy aligned framework to help ensure ICT
to Digital Strategy. projects are scoped accurately and
successful.
Business as Usual activities Improved staff Internet connectivity Rollout of PC replacements across Replacement of old network
at the North Shore Holiday Park with the organisation. equipment.
new mast and antenna. Transitioning libraries to purecloud Alkira voice navigation pilot on
Improved mobile reception at the call centre solution. Council website.
RSPCA. Implementation of a Disaster
Microsoft funded project finalised to Dashboard website with emergency
information.
improve information backups to
Improving corporate website menus.
hosted infrastructure environments.
Improving online forms.
Page 41 of 97
Section 42
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Procurement & Fleet
Fleet Replacement and Maintenance 2018/19 Fleet and Plant capital 2018/19 Fleet and Plant capital Continue to work closely with
Program replacement program commenced replacement program focus on going internal stakeholders/staff regarding
and on target. to the market by December 2018 their requirements in delivery of the
Two new SES vehicles delivered and and body builds to be completed by 2018/19 Fleet and Plant capital
operational. June 2019. replacement program.
Replacement Tandem Tipper & Ongoing maintenance for fleet and
Construction Crane truck delivered small plant remains on target.
and operational.
Loads and Restraints sessions
delivered (WHS and TMR) at
Noosaville and Pomona Depots.
Local Buy Alliance Local Buy Proposed Parts and Multiple tenders and quotations Ongoing consultation has been
Servicing for Plant Machinery, either out to market, under undertaken with Local Buy regarding
Trucks, Vehicles and Workshop preparation or under evaluation. the future joint procurement
Equipment under consultation. Continued consultation with Local colaboration opportunities with our
Buy regarding updated or new neighbouring Councils.
contract arrangements that are
available to staff use.
Undertake pilot project with Technology P2P module delayed due to Ongoing testing to be undertaken Project completion revised with a
One (T1) to implement the new CI modifications that are part of the prior to go – live in production. March 2019 target date.
Anywhere Procure to Pay module 2018B upgrade.
Vendor Panel Marketplace Vendor Panel transition to Public Ongoing training and education Ongoing engagement with internal
tender commenced. around Vendor Panel in preparation stakeholders & key staff to ensure
Vendor Panel e-procurement module for the new P2P Module rollout the Vendor Panel quotation tools are
can now be used for all quotes and T1 P2P module modified so that so used for all quotations and tenders..
tenders across Council. that quotations and tenders
undertaken in Vendor Panel can be
referenced in the new T1 Procure to
Pay module.
Page 42 of 97
Section 43
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Business as Usual activities 2018/19 capital and operating budget Procurement and Contracts branch Work closely with stakeholders
on target. to continue to support staff across regarding their 2018/19 projects.
Multiple tenders awarded and results the organisation. (Vendor Panel, Continue to liaise with adjoining
published on the Council website. tender documentation development) Council’s to foster potential
Departmental Purchasing Officers Upcoming tenders under cooperative procurement and/or
Network monthly meetings continue. development that require significant contract opportunities.
Monthly Fleet Advisory team Procurement support.
meetings undertaken to discuss and Noosa North Shore
manage all fleet matters. Campground Redevelopment.
Q1 staff performance plans Cooroy Playground.
completed. Rufous St Stage 2.
WH&S Safety Hazard inspections
completed.
Property
Holiday Parks Work Health and Safety hazard Noosa River Holiday Park large Consideration of future management
inspections completed at all holiday amenities upgrade and demolition of services for the Noosa North Shore
parks. old small amenities building. beachfront campground (after
Noosa River Holiday Park - redevelopment).
complete scope for site metering
options and tariff review
Boreen Point Campground –
develop tender process for new
management agreement
Development and finalisation of A number of executed tenure The following leases to be signed: Continue with expired community
community tenure documents with agreements: o Kin Kin Sport and Recreation tenure renewals.
community groups. o Noosa Model Flyers o Noosa Malibu Club (new tenure Progress capital works projects and
o Sunshine Coast Sports Aviators Wallum Lane) operational maintenance on
(Noosa North Shore) o Draft lease issued to Cooroy community properties for 2018/19.
o Spit storage facility – Surf Hall.
Lifesaving Qld. 3 year permit to SLSQ regarding
Annual community tenure update future lifesaving services at Peregian
report considered by Council. Beach.
Sunshine Coast Sports Aviators Inc.
– Tingira Crescent – finalising permit
Page 43 of 97
Section 44
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Development and finalisation of Assisted Economic Development Draft lease sent to Cooroy RSL for Continuing to liaise with
commercial tenure documents. with finalisation of tenure execution. stakeholders and Property Manager
arrangements for café space Continuing to align Certificates of regarding Sunrise Beach
Currency for Public Liability to Neighbourhood Shopping Centre
financial year.
Feasibility and options analysis –
Sunrise Beach Neighbourhood
Shopping Centre.
Determining new lease potential for
the Cooroy Data Centre.
North Shore Campground conceptual Detailed designs complete Tendering for construction contract Assessing submitted tenders for
planning & feasibility assessment. for works within existing camping works
reserve and wastewater treatment
system.
Business as Usual activities Regular meeting with Tourism Noosa Discuss Noosa Surfing Festival Implementation of service review
to discuss events and operational event proposal with event recommendations.
issues. organisers. Ongoing assessment of applications
Completed Quarter 4 performance Finalising service plan for Lifeguard and permits for use of Council
planning for all staff. Services for Council consideration. owned or managed land.
Various high use permit and
temporary event applications
decided.
Developed 2018/19 performance
plans for all staff.
Revenue Services
Property and Rating System Issue and collection of July rate levy. Implementation of the new T1 Continue to work with Technology
Continued setup and testing of new Enterprise Cash Receipting module. One regarding implementation of
receipting module. Preparation for the implementation new receipt module.
of the State Waste Levy. Preparation and testing for January
Commence recovery action for rate levy, including implementing the
properties with large arrears. new State waste levy.
Business as Usual activities Reminder notices issued in Develop 2018/19 performance plans Six monthly pensioner verification to
September. for all staff. be undertaken.
Pensioner claim completed for July Undertake data integrity checks,
levy period. including PPR and Tourism Levy
September fire returns completed. checks.
Page 44 of 97
Section 45
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Previous Council Consideration
Nil.
Finance
Current business as usual activities and projects of the department are funded within the current
adopted budget.
Risks & Opportunities
Periodic reporting of departmental performance allows Council to fulfil their governance
responsibilities and ensures transparency within the organisation and to the community.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Nil.
Departments/Sections Consulted:
Chief Executive Officer Community Services X Corporate Services
Executive Officer Director X Director
Executive Support Community Development X Financial Services
Community Facilities X ICT
Libraries & Galleries X Procurement & Fleet
Local Laws X Property
Waste & Environmental Health X Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 45 of 97
Section 46
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
8 INFRASTRUCTURE SERVICES DEPARTMENT UPDATE - 1ST QUARTER 2018-19
DOCUMENT INFORM AT ION
Author Director Infrastructure Services, Carl Billingham
Infrastructure Services Department
Index ECM/ Subject/ Branch Management/ Infrastructure Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Infrastructure Services to the Services &
Organisation Committee Meeting dated 6 November 2018 providing an update on operations of
the Infrastructure Services Department for the period 1 July to 30 September 2018.
REPORT
The adopted organisation structure includes the following branches under the Infrastructure
Services Department:
Asset Management;
Buildings and Facilities;
Civil Operations;
Disaster Management; and
Infrastructure Planning, Design and Delivery
Transport Strategy.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Infrastructure Services Department.
Page 46 of 97
Section 47
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
INFRASTRUCTURE SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Asset Management
Capital Works Program - The Work has commenced on preparing Review capital program and adjust Commence workshops on the 10
development from a 5yr capital works a 10 year capital program for the changes as a result of the changes year capital program.
program to a 10 year capital works 2019/20 budget. from the budget review.
program that is aligned to Councils
long term financial planning.
Ongoing condition assessments Condition assessments have been Finalise the remaining bridge Have all level 3 bridges that are
across all asset classes i.e. undertaken on 3 x Bridges and inspections identified by the end of required – completed.
Stormwater, Buildings and the Main some individual leased buildings. December 2018. Consider additional condition
Beach Slurry System assessments on components of
Buildings.
finalise tender for Stormwater CCTV
inspections.
Complete detailed asset management Road Infrastructure AMP is in- Complete Road infrastructure AMP. Have the Road Infrastructure AMP
plans for identified pilot areas. Roads progress and is on-target to be adopted by Council and finalise the
infrastructure December 2018, completed for the December Stormwater AMP.
Stormwater February 2019, Buildings meetings.
April 2019 and Parks & Playgrounds
June 2019.
Asset Management Road Map - Development of the capital project Further workshops with key Workshop and implement agreed
Ongoing implementation of the initiatives scoring matrix has commenced and stakeholders to finalise scoring priority matrix.
identified in the Asset Management is due for completion by the end of matrix.
Road Map December.
Awareness and development of Asset No activities have occurred this Review training modules for further Commence roll out of more AM
management functions across the quarter with the recruitment of staff rollouts. awareness – include more asset
organisation. taking priority. Undertake specific Systems training specific sessions.
Awareness training and corporate asset for staff.
system development. Specifically, Work
Order management implemented
through the majority of the organisation
Page 47 of 97
Section 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
As Constructed and Capitalisation Initial planning meeting to develop Have an agreed process and The implementation of the internal
Process - Ongoing development of the process and procedures have procedures developed for the construction asset sign-off and staff
as constructed and capitalisation commenced. internal construction asset sign-off. are fully aware of their obligations
processes. Including internal and commitment to the process.
construction asset sign-off.
Business as Usual activities Recruitment of two new staff Further recruitment of two vacant Complete recruitment process for
members because of recent positions. Asset Systems Officer and Capital
departures. Planning - Technical Officer.
Buildings & Facilities
Continue compliance auditing of shire Electrical RCD testing completed Mechanical, Electrical, Fire Mechanical, Electrical, Fire and
wide assets to ensure legislative Shire wide. compliance. Asbestos compliance.
requirements are being met Carry out any rectification works
identified in compliance testing.
Review legislation to ensure
compliance.
Create a critical asset register of Working with the Asset Continue with asset register Reconciliation of data in asset
Buildings & Facilities to align to asset Management team to produce the development. management system.
management objectives register.
Delivery of 90% of Capital Works Capital works projects are Maintain level of priority for all CWE Maintain level of priority for all CWE
Program as approved by CWE commencing and on track. projects. projects.
Tewantin Admin roof replacement Tewantin Admin roof replacement
capital works project. capital works project.
Business as Usual activities CRM and work order completion. Operational work orders and CRM’s Operational work orders and CRM’s
Tewantin admin level 2 meeting managed, completed and closed managed, completed and closed
rooms completed. out. out.
Pomona kindy electrical safety Tewantin Admin roof repairs. Tewantin Admin roof repairs.
upgrade completed. Bottle filling stations. Bottle filling stations.
Pomona Hall electrical upgrade
completed.
Power pole replacements
Tewantin admin ATS replacement
completed.
Victory Park amenities water mains
upgrade completed.
Page 48 of 97
Section 49
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Tewantin Admin Local Laws office
upgrade completed.
Continued use of Council’s mobility
system.
Tewantin Admin level 1 kitchen
asbestos removal and floor
replacement.
Responding to emergency after
hour’s call outs.
Supporting Pomona local
community to upgrade the memorial
rotunda.
Civil Operations
Develop a plan for addressing the long Commenced capturing tree data to Prepare a Tree Management Plan Continue to capture tree data
term impacts associated with unsuitable manage trees as assets and which incorporates management of Engage a consultant to prepare a
trees determine those that are unsuitable unsuitable trees and a replacement Tree Management Plan.
and require removal and program.
replacement.
Implement recommendations from the Refined tree processes to include Implement the Contractor Analyse current reporting to inform
Tree Maintenance Review weekly contractor reporting outlining Performance Management system preparation of the 19/20 Arborist
costs, number and size categories which has been prepared. Services budget with accurate tree
of all trees removed or maintained. forecasting.
Finalising the policy/process for planting Draft guideline prepared & peer Prepare policy & guideline. Workshop policy & guideline with
in and managing structures in the road reviewed by internal working group. Council.
reserve
Establish a Memorandum of Draft MOU document finalised. Present draft MOU to Council for Draft MOU approved by Council and
Understanding between Council & the approval. then signed by both Council CEO
Friends of Noosa Botanic Gardens and Friends of NBG President
Contribute to improved asset Repairs to Cooroy Mountain Road Biobasin maintenance consideration Ongoing participation in Asset
management outcomes facilitated through the Bridge by Executive Team. Working Groups.
Working Group
Participation in the Parks &
Playgrounds Working Group.
Page 49 of 97
Section 50
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Ensure Council’s engaged contractors Improvements to processes for Tenders for Plant Hire and Implementation of contract
are appropriately managed accessing panel arrangements Landscaping panels. management plans.
facilitated by Procurement Team. Development of contract
management plans for panel
arrangement.
Delivery of 90% of Capital Works Completion of carry over capital Read Park, Tewantin Grosvenor Tce drainage
Program as approved by CWE projects including Station St Noosa library pathway replacement improvements.
Pomona, Donnelly’s Road Musa Vale Road Slip repair Swan Av. Drainage rehabilitation.
Ridgewood. Sealed road
Wavecrest Park shade sail Sealed road resurfacing program.
resurfacing program commenced.
Gravel road resheeting & extension
programs.
Implementation of Branch Workforce Recruitment finalised for several key Recruitment of Technical New group of supervisors to
Plan roles in the Parks & Landscape Coordinator commence supervisor training
Team. Executive Team consideration of Improve skills & knowledge with
part time administration officer. computer systems in conjunction
with People & Culture
Development of knowledge transfer
strategy.
Disaster Management
Governance Annual review and adoption of Full review of processes and To action review findings in
Review of Disaster and Recovery Noosa LDMP. procedures. accordance with legislation and
Management Plans, Policy, Guidelines Adoption of Community Disaster Preparation for the coming fire and Council framework.
and document framework Management sub-plan for Noosa storm seasons.
North Shore.
Review of 2015 Noosa Local
Recovery Plan and adoption of
2018 Noosa Local Recovery Plan.
Engagement & Collaboration LDMG – 3 meetings for 2018 Preparation for LDMG meeting, 15 Prepare for LDMG 14 Feb 2019
Build and maintain internal and external Get Ready Campaign for Qld Get November 2018 Community Engagement
partnerships/networks towards Ready Week – 8 to 12 Oct 18. Community Engagement Stakeholder Engagement
strengthening the Noosa Shire Development of Disaster Dashboard Stakeholder Engagement
community resilience. Due for launch in Nov 2018.
Page 50 of 97
Section 51
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Capability Completion of mini LDCC and FCC LDMG / LRG Desktop Exercise for Output activities from review
Strengthen a Disaster and Recovery exercises November 2018 meetings Training and development
Management capability profile for the DRFA – review of new state funding Training and development
Noosa Shire. program Identification of key priorities across
capability development
Risk State Risk Project - Liaise with State Risk Project – Undertake
Build the Disaster and Recovery district and state stakeholders to relevant action as required to
Management Risk Profile for the Noosa determine action required by local ensure Council’s compliance across
Shire in accordance with State government. the new framework.
Legislation.
Grant Administration NDRRA – closure of TC Debbie Disaster Recovery Funding Continue DRFA program
Delivery of program of initiatives funded funding in line with audit and Arrangements (DRFA) – commence implementation.
by external agencies in accordance with reporting requirements outlined by program implementation. QRA Get Ready funding application
guidelines. QRA. Preparation of grant funding Review incoming grant opportunities
QRA - Get Ready Funding applications.
Legislative Compliance IGEM Annual Report completed Review of emerging legislation. State Lessons Management
Monitor, develop and maintain QRA – NDRRA quarterly report DRFA Compliance Framework
compliance levels in accordance with completed State Assurance Framework
Local, State and Commonwealth Get Ready QRA acquittal QFES Audit Compliance
requirements. completed.
Business as usual activities Operational Activities – Watching Continue to monitor weather and Comprehensive approach to key
Brief conducted due to early season severe warnings. elements of preparedness,
storms 8 to 15 Oct 18. Activate LDMG as required prevention, response and recovery.
Infrastructure Planning, Design
& Delivery
Signage Policy - finalise signage Feedback on guidelines and criteria Refining signage requests process Implement signage guidelines and
guideline & signage design criteria. has been collated for inclusion in for inclusion in revised draft criteria for use by staff.
revised draft guidelines. guidelines. Monitor and update as required.
Action plan has been developed for Finalised draft guidelines and
finalising draft guidelines and criteria for adoption by Director.
criteria.
Page 51 of 97
Section 52
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Streetscape Plans - progressive Survey of Noosa Drive and Hastings Planning for the Noosa Drive and Concept development for Noosa
development of Streetscape Plans in Street precinct is underway. Hastings Street precinct is Drive and Hasting Street precinct.
accordance with the Noosa Design Design of the raised crossing in underway. Assess available base data for
Principles Maple Street Cooroy is complete. Reviewing base data available for Cooroy, Pomona, Noosa Junction
Pioneer Park, Cooran design and Cooroy, Pomona, and Noosa and Gympie Terrace precincts and
community consultation is complete. Junction and Gympie Terrace determine if additional survey is
precincts. required.
Designs progressing for: Collate and review background
o Cooroy Hinterland Playground information for each precinct.
car parking.
o Noosa Parade, Noosa Heads
o Peregian Beach boardwalk,
amenities and Village Square.
Cooroy Hinterland Playground – Management Plan developed Finalisation of masterplan and Undertake a Councillor’s Workshop
design and construct an iconic Final concept master plan delivery development of detailed designs. to present the preferred design for
playground. by consultant for approval. Issue Project Management Plan the playground.
Identification of emergent works and Assess project risks, benefits and Formalise stakeholder consultation
projects in surrounding area that budget plan and commence community
support the playground feedback sessions.
Market sounding to identify Finalise budgets for future design
organisations capable of delivering and delivery activities.
playground detailed designs and Finalisation of detailed designs.
construction, including bespoke
design elements
PTAIP DDA Bus stop compliance Designs have been completed for 7 Complete designs for remaining Issue remaining designs for
program – continued delivery of the bus stops, an additional 2 bus stop stops. construction.
program. designs are currently underway. Construction of 7 more bus stops to Tender remaining Bus stops for
Construction quotes are being be completed. construction.
sourced for 2 Leslie Dr Noosa
Heads bus stops and the Orient Dr
Sunrise Beach bus stop.
The David Low Way Castaways
Beach Bus stop has been
completed, with an additional David
Low Way Bus stop at 85% of
construction complete.
Page 52 of 97
Section 53
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Park Road Boardwalk – supervise Successful completion of piling Boardwalk construction almost Complete construction of
project to ensure delivery on time and on works and boardwalk substructure. complete. boardwalk, additional works and
budget. handover.
Business as Usual activities Contracts awarded and construction Design of Noosa Parade corridor, Design for the Botanic Gardens
commenced for Mary River and Old Black Mountain Road, Bicentennial Shade structure.
Noosa Road Bridges. Drive car park, Peregian Beach Grant funding for Noosa Parade
Completed public consultation for amenities, boardwalk, Village corridor upgrade.
the Noosa Botanic Garden Shade Square, Musavale Road slip repair, Consultation for Peregian Beach
House. Gympie Terrace Stage 2 and Pacific amenities, boardwalk, Village
Design complete for Swan Avenue Avenue upgrades, O-Boat Square upgrades and renewals.
revetment wall, demolition of SLSQ
and Grosvenor Terrace stormwater Tender for Hilton Terrace corridor
drainage upgrades. building and Castaways Beach
upgrade Stage 1 works, Orealla
carpark upgrades.
Construction drawings issued for Crescent Bridge, and Noosa River
Read Park car park, Grosvenor Redevelopment of North Shore Holiday Park v-drain upgrades.
camp ground.
Terrace drainage upgrades. Delivery of Musavale Road slip
Construction complete for Maple Grant funding for Botanic Gardens repair, Pioneer Park playground,
Street Raised crossing, Main Beach Shade structure. Bicentennial Drive car park,
Boardwalk. Donnelly’s Road, Design support for Tewantin Bypass demolition of SLSQ building,
Station Street, Poinciana Avenue - Beckman’s Road, Cooroy Castaways Beach carpark and
and Moorindil Street roundabouts Connection Roads projects and Poinciana Avenue footpath stage 3
upgrades. Transport Strategy. upgrades.
Construction of drainage and Tendering for Poinciana Avenue
landscaping in Pioneer Park, footpath stage 3, Gympie Terrace
Cooran completed. stormwater drainage renewals and
Pioneer Park playground upgrade.
Delivery of Park Road Boardwalk,
Noosaville Library, Hilton Terrace
service relocations, Main Beach
Boardwalk landscaping, Mary River
and Old Noosa Road Bridges, Read
Park car park, Eenie Creek Road
wayfinding signage stage 2,
Grosvenor Terrace stormwater
drainage, Noosa River Holiday Park
amenities replacements and
upgrades
Page 53 of 97
Section 54
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Transport Strategy
Investigate key transport strategies in Council approval of the Peak Period Implementation of the Peak Period Evaluation of the Peak Period
the Noosa Transport Strategy 2017- Traffic Management Plan Traffic Management Plan Traffic Management Plan
2027. Good Shepherd Lutheran College Survey analysis of travel to school Prepare 2019 schools program.
(GSLC) joined the Schools program data for GSLC.
Successful Drop and Ride trial at
Sunshine Beach State School.
Successful Community Road Safety
grant application “Walking,
Wheeling Wednesday’s. This
program will run in 2019.
Trial key transport strategy initiatives. Trials to take place in December Delivery of December 2018 and Review impact of December 2018
2018 and January 2019 as part of January 2019 trials and January 2019 trials.
the Peak Period Traffic Continue working with key
Management Plan. stakeholders.
Co-design stakeholder workshop
held in October 2018.
Page 54 of 97
Section 55
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Previous Council Consideration
Nil.
Finance
Nil.
Risks & Opportunities
Nil.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Nil
Departments/Sections Consulted:
Chief Executive Officer Community Services Corporate Services
Executive Officer Community Development Financial Services
Executive Support Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development X Infrastructure Services
Community Engagement Building & Plumbing Services X Asset Management
Customer Service Development Assessment X Buildings and Facilities
Governance Economic Development X Civil Operations
People and Culture Environmental Services X Disaster Management
Strategic Land Use Planning X Infrastructure Planning,
Design and Delivery
Page 55 of 97
Section 56
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
9 COMMUNITY SERVICES DEPARTMENT UPDATE - 1ST QUARTER 2018-19
DOCUMENT INFORM AT ION
Author Director Community Services, Alan (Fox) Rogers
Community Services Department
Index ECM/ Subject/ Branch Manager/ Community Services
Attachments Nil.
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Community Services to the Services & Organisation
Committee meeting dated 6 November 2018 providing an update on the operations of the
Community Services Department for the period 1 July to 30 September 2018.
REPORT
The adopted organisation structure includes the following branches under the Community
Services Department:
Community Development and Community Grants;
Community Facilities (Including Noosa Community Support, The J, Bicentennial
Community Centre, Noosa Aquatic Centre and Noosa Leisure Centre);
Director’s Office;
Local Laws;
Libraries and Galleries; and
Waste, Environmental Health and Cemeteries.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Community Services Department.
Page 56 of 97
Section 57
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
COMMUNITY SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
COMMUNITY DEVELOPMENT
Develop and adopt the Noosa Shire Draft Regional Difficult to Locate Evaluation of request for quote Initial consultation for the sports
Social Strategy Sports Plan approved for public responses to award contract for precinct master planning for Noosa
consultation. precinct master planning for Noosa District and Cooroy sports
Request for quote for consultant to District and Cooroy sports complexes.
complete sports precinct master complexes. Implement actions from Cultural
planning for Noosa District and Next Grow your Arts workshops: Plan.
Cooroy sports complexes. Governance and social media. Review RADF program in line with
Supported United Synergies in the Lease negotiations with Cooroy Cultural Plan.
Booin Gari Festival – September Memorial Hall Committee. Continue to implement actions from
2018. Change of tenure for Tait-Duke Sport and Active Recreation Plan.
Facilitated Community Roundtable Community Cottage – Rotary Club Facilitate an events workshop to
Meeting 22 August 2018. of Noosa Heads. help community groups with the
Facilitated Northern Network Meeting Support consultation process for processes of event management.
– social service agencies. the draft Cultural Plan.
Updated the 2006 Noosa Social Consider involvement in Regional
Charter to have a greater focus on Arts Services Network (SEQ
social justice and inclusiveness. North).
Teamed up with a wide range of Arts Breakfast with Sunshine
agencies and not-for-profit Coast Creative Alliance (November
organisations to launch a fortnightly 1).
one-stop shop initiative to give Grow Your Arts support to
vulnerable locals easy access to Immerse VR AR conference.
essential services. Those facing
Creating an interactive web map of
hardship can access doctors and not-
facilities available for hire.
for-profit and government services to
help them find accommodation and Organising International Volunteer
employment, all in the one Day picnic brunch for an expected
location. The Hub Day will 250 attendees.
complement the existing weekly Work with Community Halls and
Orange Sky Laundry service. Heritage Librarian to deliver
Pecha Kucha night with Sunshine Remembrance Centenary funded
Coast Creative Alliance at Noosa events.
Gallery (July 30)
Page 57 of 97
Section 58
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Eighth edition of 'Grow your Arts' Encourage and facilitate
quarterly e- newsletter distributed. opportunities for young people to
Grow Your Arts supported a maker in engage with Noosa Council (Youth
residence at Cooroy Library. Engagement Schools Project).
Held a Treasurer’s meet-up and
workshop for over 50 treasurers from
not-for-profit community groups.
Revamped ‘What’s going on at …’ e-
news to include community events as
well as Council events, and to reduce
cost.
Youth engagement school project
launched.
Grow Your Arts Marketing workshop
at The J on 3 October.
Co-hosted Mental Health &
Vulnerability in our Community
breakfast and workshop with CQU
and United Synergies in Mental Health
Week, 8 October 2018.
Launched weekly Feeding the
Homeless project with St Vincent de
Paul on 16 October 2018.
Council Community Grants Program, Three-year Halls and Centres, three- Supporting applicants with the RADF and Community grant
including RADF year Management and Maintenance Community and RADF grants assessments, reports to Council and
and three-year Sports Field (closing 19 October). claims.
Maintenance agreements were all Work with Finance to reduce claim
renewed. administration burden on grant
Noosa Council and Qld Community recipients.
Benefit Gambling Fund grants Leverage new Smarty Grants
workshop held 17 Sept. functionality to automate
Results of review of Community processes.
Project Grants processes by Qld Rural
& Industry Development Authority
(RIDA) provided and incorporated into
this round of Community Grants –
projects which opened on 3 Sept.
Page 58 of 97
Section 59
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Recruitment and training provided to a
new RADF committee.
Presented RADF and arts grant talk to
University Canberra students as part
of their course work.
Grants - external Successful RADF application to Arts Ongoing – administering and
Qld for 2018/19. $46,000 has been reconciling Council’s Grants
approved and paid. Register
Applied for funding under the RADF annual Report to Arts Qld
Australian Sports Community due 31 October.
Infrastructure Grants program for
funding towards a lighting upgrade at
the Noosa District Sports complex.
Results announced November 2018
Assisted sporting, cultural and
community groups with their external
grant applications, in particular,
Gambling Community Benefit Fund,
the Australian Sports Community
Infrastructure Grant program and
State Government, Get Playing
Places and Spaces grant funding
opportunities.
Business as Usual activities Completed strategic planning session Negotiate and merge three Continue to work with the State
with the Noosa Strade Bianche separate leases for Pomona Government (Department of
committee. Community House. Housing and Public Works) to
Negotiated the successful delivery of Negotiate tenure change Cooroy deliver free community workshops in
the Noosa Classic Ride at the Pomona Lions Club. Noosa as part of the Building Active
Communities program.
Tewantin Cricket Club. Renegotiate tenure for Rotary Club
Provided advice to Noosa Community of Noosa Heads over Tait-Duke Planning for the White Ribbon walk
Gardens on tenure and governance. Community Cottage to coincide against domestic violence – 23
with new Council bike path project. November.
Negotiated capital works bid for
Tinbeerwah Hall. Contributing to the Inaugural
New lease agreement negotiated with Sunshine Coast Open House
Pomona Kindergarten. program.
Draft permits negotiated with Veggie Support Pomona Arts Inc to create
Village & Permaculture Noosa. a business plan.
Page 59 of 97
Section 60
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Prepared and distributed the 14th Work with Property team to
edition of quarterly Community negotiate tenure arrangements
Connections e-newsletter to not-for- with the Tewantin Cricket Club,
profits. Noosa Beach Car Club and Noosa
Delivery of State Government Navy Cadets at the McKinnon
(Department of National Parks, Sport Drive facility, Noosa District Sports
and Racing) events in Noosa as part Complex.
of the Building Active Communities Finalise tenure for Girraween
program: Facilities Management. Sports Complex.
Participated in Quarterly CALM Liquor Work with the Sports Field
Accord Meeting. Maintenance forum on the delivery
Participated in regional Community of field audits for 2018/19 financial
Development Officer forum. year.
Meeting held with the Sunshine Coast Under 30s report to be presented
Sporting Aviators, Legal and Property to the Executive Team in
team to discuss permit for use of land November.
at Tingira Crescent. Finalise Cooroy Hall Lease.
EcoBiz assessments carried out Sunshine Coast Open House 20th
with10 community organisations October – 9 locations in Noosa
Sent out edition of ‘What’s going on shire
at …’ e-news EOI sought for strategic planning
Participated in Exercise Skyfall 3 sessions.
Disaster Recovery Exercise.
Undertook Whispir training for disaster
management recovery
communication.
Supported artists and arts
organisations with advice on career
development, partnerships and grants.
Page 60 of 97
Section 61
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
COMMUNITY FACILITIES
Noosa Aquatic Centre
Investigate ways to enhance the Installation and commissioning of Planning removal of redundant Release tender for roof replacement
centre’s sustainability practices to 28Kw of PV solar power generation. solar pool water heating from the and solar installation projects.
achieve Council's Emission Reduction roof.
Policy goals. Planning replacement of original
roof sheeting prior to new
installation of additional 72kw of
PV solar.
Pursue funding opportunities for the Notified that our application under the Await the outcome of the Proceed with construction or if
construction of a new Family Change Female Facilities funding program Community Sport Infrastructure unsuccessful, continue to seek
space. was unsuccessful. funding application (expected in alternate funding opportunities.
A new submission was made under Nov).
the Community Sport Infrastructure
program.
Implement actions identified in the NAC Supply of replacement automated Develop scope of works for Assess and appoint a contractor for
Asset Management Plan through pool cleaner. tendering of a major refurbishment the major refurbishment works.
Council’s capital works program. Quotes sought for replacement of a of the facility scheduled for winter Continue to conduct an internal
250Kw heat pump. 2019. Includes roof replacement, cost/benefit analysis on some
deck replacement, installation of recommendations and implement
78Kw PV solar, emptying of the recommended actions.
50mtr pool for maintenance (tiles,
Assess and appoint a contractor for
grout and associated valve work).
the heat pump installation.
Works will be scheduled during a
6-week shutdown of the facility
from late June through to July
2019.
Adherence to existing
maintenance schedule.
Assessment of the quotes for
replacement of the heat pump.
Commence work on a 10-year facility Team planning day completed in July Implement achievable outcomes Develop key aspects for inclusion in
master plan 2018 to help shape future priorities. identified via planning day. master plan process scheduled to
commence in Q3 2018/19.
Page 61 of 97
Section 62
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Develop a strategy to adhere to the Use of recyclable and biodegradable Determine the approach to the Continue to progress towards
Plastic Free Noosa campaign takeaway coffee cups. removal of plastic single use drink becoming a plastic free facility.
Replacement of food ware (plates, containers.
cups, cutlery) and takeaway
containers with plant based
alternatives.
Straws removed form counters and
those provided upon request are
paper.
Single use plastic bags replaced with
paper alternatives.
Business as Usual activities Appointment of a new operator for the Complete the trial and assess the Deliver school carnivals and summer
NAC café lease commencing 1 July viability of the electronic time and programming.
2018 attendance system. Introduce a new group fitness
Further developed marketing Finalise policy, education program, timetable in October.
strategies and updated website and signage requirements and staff General preparations for a busy
social media profiles accordingly. delivery of the NAC’s “Keep upcoming summer.
The NAC exceeded YTD revenue Watch” program aimed at
budget of $374,097 by $41,474. enhancing swimmer safety,
particularly focused enhanced
Net result for period sees a positive
parental supervision of children
variance to budget of $46,278.
aged 5 and under.
The J & BCC
Investigate ways to enhance the centre’s Solar Panel installation complete. Monitor electricity usage and Continued communication and staff
sustainability practices to achieve Lighting Control 4 System installed. efficiency improvements. awareness re energy reduction
Council's Emission Reduction Policy and Ongoing improvements to Control opportunities.
ZEN goals. 4 set up to improve efficiency. Further consideration for lighting
LED lighting installation upgrades to LEDs. Seek funding
through ZEN
Further consideration of air-
conditioning efficiencies.
Review performance against the 3-year Yet to commence review. Commence review. Consider development of new plan.
business plan and commence the
process of developing a new plan for the
coming 5 years.
Page 62 of 97
Section 63
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Conduct review of box office hours and Identified efficiency opportunities at Finalise strategies to encourage Implement agreed strategies
ticket purchasing options with the aim of main reception/box office, specifically online ticket purchases and greater
creating efficiencies and freeing up staff by further encouraging online ticket use of e-tickets.
time for other tasks. purchases through wording changes
and the introduction of a processing
fee for tickets printed by and collected
at The J.
Consider Noosa FM's strategic plan and Noosa FM recently held their AGM Further discussion with Noosa Finalise future direction to allow for
continue conversations around lease and elected several new committee FM’s committee regarding future certainty for both parties.
terms at The J beyond 31 December members. tenure and their strategic plan.
2018.
Identification and activation of further Obtained quotes and engineer’s Commence first stage to insert Complete works.
storage solutions to assist with the approvals to extend storage facility beams and remove bracing. Investigate additional storage
requirements of the centre and various beneath ramp. opportunities within The J,
user groups. particularly adjacent to the theatre.
(BCC) - Help Noosa Gymnastics Club Identified relevant compliance Finalise capital contribution Finalise works and gain final building
resolve the new fire booster pump issues requirements and proposed solution to payment with the Club in order to certification (currently it has an
at BCC which are currently preventing resolve compliance issues. facilitate the works. interim certification to allow for
final certification of the extended usage while the issue is resolved).
building.
Consider how the centre can reduce use Improved awareness within the team. Identify reduction opportunities. Action and further promote reduced
of plastics and move toward the use of plastics within the facility.
objectives outlined by Plastic Free
Noosa.
Business as Usual activities Hosted two major annual community Lock in regular hires/events Finalise and prep for end of year
events; Noosa Alive (Noosa Long through to 2020. events/performances.
Weekend) Festival and Noosa Jazz Ongoing review of facility Consolidate bookings to 2020
Party (Noosa Heads Jazz Club maintenance needs. Consider capital works requirements
supported by Noosa Chorale Society)
Ongoing monitoring and review of for future years, including
Strong hire/event enquiries through to financial performance. replacement of rear deck.
2019 /2020.
(BCC) Finalise intention to lease
Minor staffing review following document for Montessori Noosa to
resignation of permanent staff enable them to apply for formal
member. Reallocation of accreditation for expanded
responsibilities has facilitated an operations across both the
improved structure. demountable and annexe.
Page 63 of 97
Section 64
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Facilities are a combined $10k behind
budget YTD, due mainly budget
profiling. Management will continue to
closely monitor performance.
Noosa Leisure Centre
Continue to implement service review Concreting levelled and rubber floor Continue negotiations with NDBA Finalise programming details of
recommendations, including: tiles installed in the outside compound regarding usage agreement and Noosa Fit Kids program for summer
Formalising the usage agreement area to accommodate small group recent request for proposed school holiday sessions and Term 1
between NLC and the NDBA. fitness training. booking changes. 2019.
Introducing enhanced junior program Successful Noosa Fit Kids holiday More broadly consider all parties’
offerings. sessions delivered. ideal usage arrangements of NLC.
Expand facility programming.
Continue to refresh and refurb the centre New signage incorporating the new Schedule upgrade of damaged Develop plan for preferred paint
in order to enhance its aesthetic appeal NLC logo installed throughout the external basketball backboards. schemes in the Kids’ Playroom and
and meet customer expectations. centre and external carpark/pathway Source quotes for replacement of Creche areas and source quotes.
areas. worn/damaged carpet in crèche Continue to implement plans to
areas. freshen up areas of the facility which
currently look tired and run down.
Investigate ways to enhance the centre’s Washroom areas upgraded with ESG Engage lighting specialist to assist Continue to replace any faulting
sustainability practices to achieve Green Washroom Solutions and are with plans to improve illumination lights with energy efficient LEDs.
Council's Emission Reduction Policy and using 100% recycled paper and hand for safety and security purposes
ZEN goals. hygiene solutions that reduce throughout Wallace Park Precinct
consumption and waste. The upgrade roads and car parks and upgrade
has been well received by staff and with LED lighting wherever
patrons alike. possible.
Rooftop solar installation complete
and functioning well.
Consider how the centre can reduce use Single use items for further Source alternative single use Continue to monitor and reduce use
of plastics and move toward the investigation have been identified. packaging items. of plastics throughout the centre.
objectives outlined by Plastic Free
Noosa.
Page 64 of 97
Section 65
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Business as Usual activities Be Amazed Entertainment presented Schedule upgrade of deteriorating Finalise summer timetable for Group
the Enchanted Balloon Forest in skylight sheeting in Stadium. Fitness Program.
August in the NLC stadium, with over Continue negotiations with roller- Annual stadium floor re-coating
1,200 patrons attending. skating and pickleball user groups scheduled during Christmas closure
Attendance numbers for the Group regarding request for additional period.
Fitness program up 41% against court use on Saturday evenings Planning for use of the downstairs
same period last year. and Sundays. group fitness room, once the mini
Q1 revenue exceeded budget by library vacates the room by year’s
$17,620 (12% up). end.
Rock wall safety inspection and
subsequent improvements completed,
ensuring the ongoing safety of the
rock wall.
Noosa Community Support
Continue to monitor the changing aged 5-year HAS funding secured through Await the tender advertising the Continue to refine operations to best
care funding environment and develop a to 30 June 2023. new QCSS funding in early Nov. position NCS for the upcoming
streamlining strategy to best position CHSP funding guaranteed through to Determine to what extent current changes.
NCS for upcoming changes. June 2020 and looks likely to continue funding levels will reduce as a
beyond this. result of clients transitioning to the
Info received on the transition of NDIS.
clients from QCC funding to the NDIS
program and the new QCSS funding
stream which will replace QCC from 1
July 2019.
Complete workforce planning in Some PDs reviewed and reassessed Continue discussions with People Continue discussions with People &
conjunction with People & Culture. following changes to responsibilities. & Culture. Culture.
Initial conversations held with People
& Culture about this project.
Conduct preliminary investigations into Some discussions with other care Develop a briefing note for Exec Present briefing note to Exec Team
the best available aged care software providers held to determine which Team’s consideration regarding and hopefully continue with
packages for use within NCS. systems they use and their level of the continuation of these investigations.
satisfaction with these. investigations.
Page 65 of 97
Section 66
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Investigate ways to enhance the centre’s Installation of rooftop solar PV panels Monitor impact of solar panels and Behavioural change initiatives to
sustainability practices to achieve complete. better understand our electricity further reduce NCS emissions.
Council's Emission Reduction Policy and consumption patterns.
ZEN goals, including the installation of
rooftop solar PV panels.
Business as Usual activities Implementation of two new wellness Trial invoice run through Tech 1 for Continue to upskill Community Care
and reablement programs (Qigong a more integrated accounts Assistants on existing software
and Aging with Grace). receivable process. systems.
NCS Facebook page now operating. Promote centre programs to other Organise staff training for dementia
Peregian Beach social support group CHSP providers and stakeholders. awareness and wellness and
started and running well. reablement.
Analyse 2017-2018 financials with
funding body outputs to review
existing fee for services and
brokerage charges.
DIRECTOR’S OFFICE
Rufous St Precinct Development Successful in obtaining $2.55m from Planning for Stage 3 of the Rufous Appoint a project manager for Stage
the Federal Government’s Building St Master Plan. 3 to ensure continuity.
Better Regions 2 program for Stage 3 Community consultation and Finalise design and construct tender
of the Rufous St Master Plan engagement regarding the design documentation for the new Peregian
development. of the new Peregian Beach Beach Community House.
Digital Hub fitout finalised. Community House.
Digital Hub tenants have moved in.
Digital Hub Official Opening
September 12.
Cooroy Memorial Hall Renovations Renovation works at the Cooroy Finalise lease arrangements with Project now completed.
Memorial Hall completed. Cooroy Memorial Hall Association.
Cooroy Memorial Hall re-opened with
a community concert on April 20.
Purchase of Johns Landing Purchase and clean-up of property Nature Reserve application being Finalise Nature Reserve status.
completed. developed for the 70% of land
Management responsibility transferred purchased with environmental levy
from Community Services to Natural funds.
areas.
Page 66 of 97
Section 67
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
LIBRARIES & GALLERIES
Cultural Plan Draft Cultural Plan and draft vision Review consultation submissions Submit final versions to Council in
Complete the draft Cultural Plan statement completed. and feedback on drafts. December round of meetings.
Public consultation complete – Prepare final versions of Cultural
incorporated online consultation, Plan and vision statement for
public forums, pop-up displays and Council consideration.
stakeholder meetings.
Libraries
Noosaville Library Refurbishment Practical completion of construction Finalise plans for collection Re-open Noosaville Library.
achieved. relocation back to Noosaville Deliver and promote ‘Showcase’
Finalised collection shelving layout for Branch. collection.
Noosaville Branch. Fit-out commencing. Provide customer orientation for
Scoped and developed new Finalise plans for the devolution of Noosaville Branch layout and
‘Showcase’ collection - a curated services from temporary locations services.
collection of popular and enduring at Noosa Civic and Noosa Leisure
fiction and non-fiction titles. Centre.
Finalise shelving and stock
purchasing for ‘Showcase’
collection.
Implementation of RFID Awarded RFID equipment contract to Finalise RFID equipment needs Install RFID equipment and roll out
FE Technologies. and placement. training for staff.
RFID tagging complete for 90% of Finalise RFID service model and Continue RFID tagging clean-up
book collection. collection maintenance processes. exercises for untagged items.
Complete RFID tagging.
Liaise with Council departments, external Contributed and participated in the Deliver Pink Precinct Fun Trail on Develop 2019 plan of library service
presenters, authors, partnership popular mid-year youth arts festival Saturday 20 October, in programs and events.
organisations and suppliers to initiate Imaginate – in partnership with the partnership with Cooroy Chamber
and plan programs and events Gallery. of Commerce.
Delivered an Intensive 3D Design and Deliver Girls in Game Design – an
Printing Course in August (grant educational experience for females
funded), in partnership with a local interested in exploring a career in
Computer Scientist. Serious Games – in partnership
with University of Sunshine Coast.
Deliver Flying Inventor program
Page 67 of 97
Section 68
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Participated in the Noosa Country (First-Person View Drone
Show providing a Read and Rest area Program) in partnership with the
and promoting our First Five Forever Digital Hub, Leisure Centre and ‘In
early literacy bike. the Air Aerial Cinematography’.
Cooroy Rooftop Cinema returned for
movies on the rooftop – in partnership
with Starry Nights Outdoor Movies.
Seek external funding opportunities to 2018 Tech Savvy Seniors acquittal Prepare for next 4 years of funding Await outcome of Queensland Day
provide additional resources for report completed. for First 5 Forever – early literacy grant application.
programs and projects Cooroy Makerspace acquittal report program. Await outcome of 2019 Tech Savvy
completed. Deliver commemorative event for Seniors grant application.
Queensland Day 2019 grant 100th anniversary of the signing of Complete the acquittal report for the
application for $7,186 to deliver a the Armistice – 11 November commemorative event for 100th
Queensland themed literary festival 2018. anniversary of the signing of the
was submitted. Continue delivering Advance Armistice – 11 November 2018.
2019 Tech Savy Seniors grant Queensland grant-funded Complete the acquittal report for the
application for $14,775 to deliver programs – 3D printing workshops Advance Queensland grant-funded
digital-literacy support workshops to and Drone program in project.
our elders submitted. October/November.
Prepare and submit 2019 Engaging
National Science Week grant-funded Prepare and submit National Science grant application.
program completed. Science Week grant application for
a 2019 science-themed program.
Plan and deliver a range of engaging Delivered Winter (July) School Holiday Relocate library programs back Plan for high-profile literary event –
public library programs which support program. 10 events with 363 into newly refurbished Noosaville Leigh Sales to be hosted at The J in
reading, learning and literacy attendees. Library and into Cooroy Library. February 2019.
Delivered September School Holiday Participate in the Sunshine Coast
program. 11 events with 172 Open House – showcasing Cooroy
attendees. Library and the Cooroy Lower Mill
Two Tiny Houses presentations Boiler House and Kilns.
delivered by Pokadot Communities
discussing sustainable housing
options and community benefits. 100+
attendees.
Hosted Goombuckar Cultural
Indigenous Bus in September for
Indigenous Literacy Day.
Page 68 of 97
Section 69
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Business as Usual activities Total July – September 2018 library Welcome new Digital Services Review condition and lifespan of
visitors: 36,104 (Cooroy & Mobile Officer and conduct Mobile Library vehicle and develop
Libraries only) comprehensive library training forward plan for service and staffing.
Total July – September library items schedule.
loaned: 168,817. Continue to operate temporary
Completed Budget Review 2 report. library branches at Leisure Centre
and Civic Shopping Centre until
2018/19 Library Service Branch Plans
Saturday 24 November.
and Risk Management Plan
completed. Implement staff training as per the
2018/19 branch training plan and
Staff Professional Development
budget.
Training completed including
Queensland Public Libraries Australia
Intensive PD on Resilience and Cross
Cultural Awareness training.
Finalised recruitment of the vacant
Digital Services Officer position.
Successful applicant beginning
Monday 5 November 2018.
Finalised recruitment for the vacant
Customer Service Supervisor position.
Due to the preferred candidate gaining
alternate work and declining offer,
Internal Expression of Interest process
conducted to temporarily fill the
position.
Completed extensive library training
for four new library assistants.
Deliver capital works and facilities’ Finalise installation of solar panels Finalise solar panel design for
projects on Cooroy Library. Noosaville Library.
Investigating flexible solar panel Installation of roof over Cooroy
design to fit curved roof of Library air-con unit.
Noosaville Library.
Finalise engineered design and
drawings for Cooroy Library air-con
unit roof.
Page 69 of 97
Section 70
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Continue to work with Civil Works
on the Wallace Park Precinct
pavement upgrade to complete
priority sections.
Galleries
Prepare a draft 3 – 5 year Galleries' Awaiting endorsement of Cultural Planning for draft 3 – 5 year
Directional Plan Plan as the basis for a Galleries’ Galleries' Directional Plan.
Directional Plan.
Plan and deliver a schedule of engaging Successful delivery of July – September Implementation for Lyn McCrea Implementation of Tree Place, a
exhibitions and programs which diversify exhibitions: Memorial Drawing Prize. curated exhibition by Anne Harris
and grow audiences Imaginate children’s art festival (8,286 Implementation of DRAW Student featuring 20 local and Brisbane-
total visitors) Drawing Award. based artists.
No Human Being Is Illegal: In All Our Drawn to the Dark by Planning for Taste of Art, the Friends
Glory by Deborah Kelly and In Our Implementation Godwin Bradbeer. Noosa Regional Gallery annual
Backyard: A Preview of Noosa Open fundraising exhibition.
Development of workshop
Studios 2018 by Beatrice Prost, Dinah programs. Planning for Promiscuous
Wakefield, Elke Lucas, Rob Roy Provenance by Anna Glynn; Atlas of
McKeown and Sharon Jack (7,052 the Human Heart by Simone Eisler
visitors across these exhibitions); and a solo exhibition by Julia deVille
As Far as the Eye Can See, a Planning for The force that through
travelling exhibition from the Blue the green fuse drives the flower, the
Mountains City Gallery and Rising to ART+CLIMATE=CHANGE 2019
the Surface by Simon Finn (5,341 affiliate exhibition.
visitors across these exhibitions). Planning for July-Dec 2019 and Jan-
Dec 2020 exhibition program
Plan and delivery a range of initiatives Delivery of a two-week collaborative Delivery of Lynn McCrea Memorial Ensuring major events will include
which support local arts practices community project with Deborah Kelly drawing Prize and DRAW Student local arts components.
as artist-in-residence engaging with Drawing Award which together will
approx. 35 artists from the local feature work by 51 Sunshine Coast
community. region artists.
Ongoing program of fee-for-service Confirming Bianca Beetson, a high
workshops delivered with principal profile Kabi Kabi artist for
uptake by local artists. participation in The force that
through the green fuse drives the
flower and Floating Land in 2019.
Page 70 of 97
Section 71
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Five Noosa Shire artists supported
through the exhibition In Our
Backyard: A Preview of Noosa Open
Studios 2018. Established a dedicated
‘Feature Artist’’ section in shop to
promote local artists aligned with
exhibition program.
Review existing audience make-up and Forward programming structured to Ensuring diversity in the exhibition Identifying opportunities to directly
diversify audience groups through juxtapose local content with national program, particularly in relation to market to specific cohorts in line with
exhibition content and associated content wherever practical. gender of artists and exhibition content and themes.
programming Direct communication with 183 artists representation of Indigenous
identified as finalists in drawing prizes artists.
from around the country over the past Diversifying marketing activities
3 years with a personal invitation to across both local and national
enter the Lyn McCrea Memorial platforms for existing art audiences
Drawing Prize 2018. and the tourist market, and
Engaging with younger artists – in embracing both new and traditional
particular through DRAW Student marketing mediums.
Drawing Award – as core members of
a future adult audience.
Improve marketing of Gallery and its Style consistency maintained across Continue to pursue options for Commence recruitment process for
exhibitions and programs marketing – print and electronic. shared marketing costs with vacant role of Marketing,
July to December 2018 A5 Exhibition exhibiting artists to benefit both Communications and Audience
Program produced to capitalise on parties. Development Officer.
presence at Maze Art as part of Targeted distribution of exhibition
NOOSA alive and the Noosa Show. collateral in line with themes and
Editorials authored by Gallery Director target demographic of exhibition
for Spring Issues of InNoosa program.
Magazine and Noosa Style Magazine.
Display advertising in
November/December issue of Art
Guide booked and cost-shared with
Tree Place exhibition.
Regular coverage in Noosa News (at
least once per exhibition round).
Events picked up by Jetstar inflight
magazine.
Page 71 of 97
Section 72
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Actively seek opportunities to obtain Received funds from successful Supporting artists with upcoming Gallery Director to identify potential
external funding to support Gallery Australian Cultural Fund crowdfunding exhibitions at the Gallery with external funding opportunities.
programs and activities campaign with matched funding. Total funding applications and Letters of Priority projects for support include
of $4,000.75 received. Support to offset costs of ART+CLIMATE=CHANGE 2019 and
Increased revenue received via entry exhibitions and programs. Recent Floating Land 2019.
fees to Lyn McCrea Memorial Drawing artists supported in this way
Prize by an increase in direct include Simone Eisler and Tess
marketing and allowing up to two Chodan.
entries per artist. $5,000 has been
raised through entry fees in 2018
compared to approx. $1,350 in 2017.
Partner with appropriate local Partnered with NOOSA alive! to host Host Tourism Noosa’s October Research on potential partnerships
organisations and agencies to deliver the festival’s VIP launch and preview Networking Evening at the Gallery. for Floating Land 2019.
programs and events and support event at the Gallery. Working with Sunshine Coast
community initiatives Partnered with Noosa Open Studios to Creative Alliance to support their
curate an exhibition that provided a initiative to create a more robust
preview of the event as an exhibition network of professional visual
in the Gallery. artists across the region.
Participated in Maze Art pop-up
festival in Hastings Street as part of
NOOSA alive!
Participated in Noosa Council stall at
Noosa Show.
Investigate options to improve Gallery Survey of existing lighting stock Liaise with identified supplier to identify Facilitate replacement of current
lighting system provided to Anne Nolan, Project suitable LED replacement stock for Gallery lighting.
Officer for ZEN at Noosa Council to current Gallery lighting.
obtain advice and quotes for LED
replacement.
Review Gallery shop product range to Established a Feature Artist corner in Monitor stock and focus on moving Plan further for 2018/19 product
improve sales and profitability the shop showcasing the work of a current holdings. range.
local maker in parallel to themes in the Ordering of stock for Christmas.
current exhibition.
Responding to an opportunity to
stock a range of significantly
discounted quality books for adults
and children that will be advertised
as Christmas gift ideas.
Page 72 of 97
Section 73
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Sign a Memorandum of Understanding Draft Memorandum of Understanding Memorandum of Understanding to Liaise with President, Friends Noosa
with Friends of Noosa Regional Gallery developed in partnership with Friends be signed Friends Noosa Regional Regional Gallery to move forward
to reflect the agreed purpose, roles and Noosa Regional Gallery. Gallery and Council. with agreed priorities as per
responsibilities of the Friends Memorandum of Understanding Memorandum of Understanding.
endorsed by Friends Noosa Regional
gallery at AGM.
Plan for delivery of Floating Land 2019 Convened meeting of working group Survey of potential sites. Confirm title, curatorial vision and
for Floating Land 2019. Preliminary conversations with site for Floating Land 2019.
Broad themes established. potential key artists. Secure several key artists to set the
tone of the event.
Call for Expressions of Interest from
artists interested in participating in
Floating Land 2019.
Deliver a curated exhibition as a first Confirmed the participation of 13 Confirming the participation of the Finalising artists for the exhibition
interstate affiliate program with the artists. final group of artists in the and the work they will contribute.
Victorian-based Confirmed that at least 10 of the 13 exhibition. Investigation of the potential of a
ART+CLIMATE=CHANGE festival artists will be creating new work for Working with each artist on their catalogue to go with the exhibition.
the exhibition. individual project to ensure it sits Planning for marketing of the
well in the broader context of the exhibition.
exhibition.
Review the Lyn McCrea Memorial 200 entries received in 2018 from Review where entrants heard Evaluate feedback about prize
Drawing Prize and evaluate success around the country (ACT: 5, NSW: 48, about the prize. money and courier costs.
level of increased marketing and QLD: 98, TAS 4, VIC: 42, WA: 3)
sufficiency of existing prize value compared to 54 in 2017.
Business as Usual activities Total July – September 2018 Gallery Strengthen and re-focus Noosa 2019, 2020 & 2021 exhibition
visitors: 17,491 (32.5% increase on Regional Gallery’s relationship with program planning and development.
same quarter last year) the Friends, particularly in light of
Total July – September 2018 Gallery new Office Holders on the
Program attendance: 1469 Management Committee
(President and Vice President).
Social media: 1622 followers on
Instagram and 1667 page likes on Continue volunteer recruitment to
Facebook. 1740 Facebook followers. fill small gaps on roster and
Total engagement with 3367 on succession planning.
Facebook.
Page 73 of 97
Section 74
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Mailchimp total audience 1805, 0
unsubscribed. Grown from 1000
subscribers in June to 1805 by
September. On average 51% of our
users open the newsletter with 14.3%
clicks to our website.
Council staff engagement with gallery
continues to improve through Council
morning teas.
Heritage
Deliver key Heritage Levy initiatives Heritage Librarian role reviewed and Establish Heritage Unit and consult Complete ground-truthing of
new Heritage Coordinator role with stakeholders. cemetery data and produce
created. Continue ground-truthing of complete set of data.
Commenced reviewing cemetery data cemetery data. Work with IT on development of
accuracy using mobile technology. Retain oral historian and refine list database platform.
Preliminary list of oral history of interviewees. Commence oral history recording.
interviewees developed. Call for nominations for Heritage Appoint new Heritage Reference
Reference Group vacancies. Group members.
Coordinate planning and delivery of Event Project Officer retained. Finalize event day logistics – Deliver Looking Forward to Peace
Looking Forward to Peace Major entertainment acts and running sheet, suppliers, event – 11 Nov.
Remembrance Day event community artist booked. community participants. Acquit grant.
All event logistics assessed including
event infrastructure requirements,
event permits.
Community liaison for participation by
community groups in event and public
in flotilla re-enactment.
Plan and deliver a range of Heritage Program of family history workshops Deliver of Under the Lino book Planning for heritage programming
projects and activities delivered for Family History month in launch on October 25. for Jan-Jun 2019.
partnership with Cooroy-Noosa Set up of heritage digitisation Development of public workshops
Genealogical Society. equipment in Cooroy and Noosa for heritage digitisation.
Makerspaces.
Page 74 of 97
Section 75
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Set up new Heritage Library in
refurbished Noosaville Library
including production of Noosa
Then and Now projection.
Host Heritage Practicum Student
LOCAL LAWS
Illegal Camping Illegal camping continues to challenge Continue to conduct early patrols Monitor and review.
the team with the weather now to address illegal camping and
warming up. Forty-four incoming take action where appropriate.
reports received by the team.
Local Laws staff are working together
with QPS and Council’s Community
Development team to address the
challenges of the homelessness in the
Shire.
Beach Patrols Now the weather is warming up Patrols to continue with increased Monitor and review.
officers have noted an increase in frequency.
activity and interactions with the public
have increased and resulted in
numerous offences.
Compostable Doggie Bags The new doggie bags are still being Monitor and review. Monitor and review.
removed in bulk from various locations
across the Shire. Officers are
struggling to keep the dispensers
stocked.
Staff are considering other methods of
distribution and/or assistance in this
space.
Local Law Review Proposed changes to Local Laws No further action. No further action.
adopted by Council and gazetted.
Business as Usual activities
General 1146 requests actioned by Local Laws Officers continue to attempt to Monitor and review.
officers. address all complaints in a timely
24 attacks on animals by dogs. manner.
7 attacks on persons by dogs.
Page 75 of 97
Section 76
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Dog Registrations Registration renewals all went out by Monitor and address outstanding Monitor and review.
mid-September 2018, with reminders registration fees.
to go out by 26 October 2018.
Parking Staffing disruptions have had some Commence parking monitoring in Monitor and review.
impact on patrol numbers. the National Park following the
Signs have been ordered to allow for installation of signs.
monitoring of parking restrictions in Continue to monitor all other areas
the Noosa Heads National Park in the Shire.
following Council’s agreement with
QPWS. Officers are already
monitoring the area for illegal
camping.
WASTE & ENV. HEALTH
Waste
Waste Management Contract Annual kerbside collection contract Review the delivery of the Annual Gather information prior to reporting
completed in October 2018. kerbside service to overcome the to Council on optional service
Investigate delivery of a trial food misuse of the service in some delivery in other local government
waste collection service. areas. areas.
Report back to Council on
recommendations for
improvement.
Waste Levy Implementation Attended presentations by LGAQ and Preparing the revised revenue Council endorsement of revised
submitted a report to Council prior to statement for January 2019 to revenue statement to include waste
providing feedback to State include waste levy charges in the levy adjustments.
Government on the draft waste levy commercial waste utility charges.
legislation. Revise the rated charges from 1
Presentation to Council CDF on July to include waste levy on
implementation of the levy. commercial bins in 2019/20
budget.
Potential restructure of the waste
charges in the new draft budget.
Prepare for Container Deposit Attended public presentations Supporting local organisations who Scheme will commence 1 November
Legislation arranged by Boomerang Alliance and may want to be involved in 2018.
State Government for scheme recycling containers.
commencement 1 November 2018.
Page 76 of 97
Section 77
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Local Law No.7 Waste Management Reported on a policy which was Applying the local law policy on Communication program to public on
adopted by Council for storage and bins approved by Council. the requirements of the local law.
presentation of waste containers on
public land.
Develop Litter Management Plan Ongoing success with using cameras Gather information on hot spots Continue development of Litter
to identify illegal dumping and and historical costs to Council in Management Plan.
subsequent issue of fines. managing litter and illegal
dumping.
Resource Recovery Australia (RRA) Reviva public opening celebration in Sealing of car park and upgrade to Investigate opportunities to
July. Reviva shop front. incorporate RRA activities in a
Commenced recycling of foam revised annual kerbside recycling
from mattresses service.
RRA involvement in the 2018/19
kerbside service to intercept useful
items.
Manage minor waste contracts Renewed concrete crushing contract Engagement of contractor to build Monitor contract register and ensure
and green waste mulching contact. education centre. contracts that are expiring are
Quotations received for building new renewed.
Education facility at Eumundi Rd. Construct education centre.
Development of new cells at Eumundi Commenced work on concept plan for Preparing for extension into stages Remove existing and replace with
Rd Landfill new cell 2.3 at Eumundi Rd landfill. 3 and 4 of cell 2.2 at Landfill. new geotextile in stages 3 and 4 of
Stages 1 and 2 of cell 2.2 are nearing Provide for Detailed design of cell cell 2.2 to receive waste.
completion to profile. 2.3 and associated water
management in Capex program
for 2019/20.
Implement action plan in the Waste Weekly articles in local press Delivery of education program and Delivery of program for National
Reduction and Recycling Plan 2016- regarding waste reduction and participation in national recycling Recycling week.
2024 recycling advice to public. week November 2018.
MOU with Unity Water and regional Ongoing negotiations with Unitywater Signing of an MOU with Working with Unitywater to
Councils regarding potential for diversion of Unitywater, Sunshine Coast implement the MOU feasibility study.
organic waste. Council and Moreton Regional
Council to investigate feasibility of
constructing an advanced waste
treatment facility for organic waste.
Page 77 of 97
Section 78
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Full revision of Structure of Waste Utility AEC have developed draft fees and Developing new draft fees and Refer new fees and charges to
Charges charges to remove some of the charges for 2019/20. Council for approval in 2019/20 draft
operational concerns from the budget.
2018/19 charges.
Update the provisions budget timelines Contact with ATC Williams AEC to determine the increases Work with AEC regarding
and costs with AEC Consultancy indicates a full needed in the 2019/20 draft requirements for provisions fund
investigation for 2018/19 not budget. update for 2019/20 budget.
warranted. Increase provisions
funding by CPI.
Visy Recycling Agreement Increased gate fee charges applied by Continue community education Advocate to State and Federal
VISY commencing 1 July 2018. campaign to reduce contamination Governments to take action to
levels in the recycling stream. encourage a circular economy to
use recycled materials
Review gate fee in relation to
increased revenue to VISY from
Container Recycling Scheme (CRS)
Business as Usual activities Covered above. Covered above. Develop 2019/20 budget.
Develop Capital Works Program for
2019/20.
Environmental Health
Develop follow up inspection program for Follow up on whether Special Carry out follow up inspections.
outstanding problems with Charges can be used for cost
Environmentally Relevant Activities recovery of the inspection program
(ERAs) for 2018/19 and work on a fee on an ongoing basis.
structure for 2019/20 as a special rate.
Develop the list of premises and an A list of accommodation premises with Develop education material Provide educational and local law
education program to commence pools has been compiled. pertaining to the new Public Pool advice material to accommodation
inspection and licensing of Commercial Operational Guidelines and the businesses with pools.
Pools (under Local Law 1 which has approval process under the new
been amended for this undertaking). local law.
Inspections to commence in 2019/20.
Page 78 of 97
Section 79
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Complete annual inspection program of 96 annual inspections have been Follow up 3 unpaid licences. Ongoing management of program.
licensed premises completed (530 required for the year).
Registration renewals have been
completed with only 3 outstanding to
date. Best completion rate to date due
to the use of email rather than
hardcopy mail outs, and using SMS as
a payment reminder.
New businesses and business
transfers is always busy at this time of
year with 41 applications to date.
300 customer requests completed to
date (1,000 in total last year)
Complete the Health and Wellbeing Plan Draft completed with Executive Team Final stakeholder workshop Further Executive Team referral.
in consultation with relevant stakeholders feedback received and plan amended scheduled for final feedback. Council workshop on final draft
for completion and submission to accordingly. followed by referral to full Council
Council. Commence work on action plan meeting in December.
where no additional resourcing is
required.
Vector Management
Conduct aerial treatment program for Runnel repair work has occurred at Aerial treatment will commence Continuing aerial treatment work if
Vectors (of disease) the North Shore and Noosa Banks end of October. required.
locations. Ongoing cemetery back up work.
Providing burial work support for the
Cemetery Officer to allow for the
records audit to be carried out
accurately.
Cemeteries
Conduct ground truthing of cemetery Data integrity has started with Continuing cemetery records Continuing cemetery records
record by onsite inspection and work Pomona Cemetery. Errors have been accuracy work and mapping accuracy work and mapping
towards online access to records identified including some missing updating. updating.
information. This has been largely due
to different data capture systems
following deamalgamation.
Page 79 of 97
Section 80
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Business as Usual activities 12 burials and 8 ashes to date. Ongoing maintenance of the three Complete Pomona Cemetery fence
Conduct burials at 3 cemeteries and Pomona and Cooroy burials are cemeteries replacement.
maintain cemeteries in good condition greater than expected year to date.
and implement Cemeteries Business A very wet October is causing the
Continuity Plan usual wet ground difficulties at
Tewantin Cemetery, with trench
stability and high ground water issues.
Safety measures are in place for both
staff and the public to prevent
accidents from trench wall collapses.
The Pomona Cemetery boundary
fence replacement is underway.
Page 80 of 97
Section 81
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Previous Council Consideration
Nil.
Finance
The Department has delivered a pleasing first quarter, with group revenue ahead of budget by
$280k (2.72% up) and expenditure $163k below budget (1.9% down). The net position of the
Department sits at a positive variance to budget of $443k.
Solid revenue performance has been seen across most teams, with the most notable positive
variance being revenue from the sale of recyclables up by $143k. Expenditure relating to
employee costs and materials and services is slightly under budget in many areas.
Risks & Opportunities
The upcoming introduction of the state-wide waste levy presents a large change for the Waste
team and the community more broadly, with elements of its implementation yet to be made clear
by the state government. This uncertainty makes planning for its introduction difficult and
presents some risk to Council.
Other risks and opportunities currently present within the Department sit within the normal
bounds of those regularly encountered and accepted by Council.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Branch Managers within the Community Services Department
Departments/Sections Consulted:
Chief Executive Officer X Community Services X Corporate Services
Executive Officer X Director Director
Executive Support X Community Development X Financial Services
X Community Facilities ICT
X Libraries & Galleries Procurement & Fleet
X Local Laws Property
X Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 81 of 97
Section 82
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
10 OPERATIONAL PLAN PROGRESS REPORT - 1ST QUARTER 2018-19
DOCUMENT INFORM AT ION
Author Chief Executive Officer, Brett de Chastel
CEO’s Office
Index ECM/ Subject/ Corporate Planning
Attachments 1. Operational Plan Progress
2. Key Performance Indicators
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Chief Executive Officer to the Services & Organisation
Committee Meeting dated 6 November 2018 providing an update on progress with the
implementation of the Operational Plan to 30 September 2018 and details of Council’s Key
Performance Indicators.
REPORT
As usual, this quarterly report is in two parts. The first part provides Council with an overview of
progress in implementing the annual Operational Plan. The second part focuses on the Key
Performance Indicators (KPIs) which are reported to Council on a quarterly basis.
To provide context about how our organisational reporting to Council works, the following graphic
is provided:
Page 82 of 97
Section 83
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
This report relates to the first quarter of the 2018/19 financial year for the Operational Plan and
some management KPIs.
1. OPERATIONAL PLAN UPDATE
Only the major initiatives are included in the Operational Plan with day to day “business as usual”
activities included in Branch Plans.
The Branch Plans are being used by Managers to manage day to day activities. They are an
effective tool for ensuring that all of the “business as usual” activities are undertaken and that any
minor projects are followed through. They are reported to Council by Directors on a quarterly
basis and those reports are on this round of Council meetings.
Details of each Operational Plan project is set out in Attachment 1 with an assessment of
whether the issue in completed, on track or behind schedule. Comments are also provided for
the information of Councillors about the status of each issue. It is important to note that this is
“as at 30 September” i.e. the end of the first quarter and in some instances, the actions have
been advanced further since that time.
There are 28 initiatives in the 2018/19 Operational Plan. The current status of those projects is:
Status Quarter 1
(July – Sept 2018)
Not started 3
Behind Schedule 3
On Track 22
Completed 0
The table below highlights some specific Operational Plan issues that may be of interest to
Council.
Initiatives Comment
Environment Strategy Targeted consultation has been completed and a draft Environment
Strategy has been prepared.
Yurol and Ringtail Forrest The formal announcement and signing ceremony is scheduled for
Project Wednesday, 7 November 2018. The first Joint Transition Committee
meeting has been held with the CEO appointed as the Chairperson of
the Committee.
Zero Emissions Strategy The rollout of the rooftop solar program is on track with early indications
that savings will be higher than anticipated. The NAC rooftop installation
will be undertaken when the NAC roof is replaced in 2019 as part of the
overall NAC refurbishment program.
Park Road Boardwalk The project is ahead of schedule and should be open to the public
shortly.
Peregian Digital Hub Leases have now been signed and the Hub is slightly ahead of budget at
the end of the first quarter. The support program at the Hub has been
strong with excellent feedback from those attending events/programs.
New Town Planning Scheme We are awaiting the formal response from the State Government on the
State interest check. Once this is received, a special Council meeting
can be held to adopt the draft planning scheme for the purpose of public
consultation.
Page 83 of 97
Section 84
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Initiatives Comment
Noosa Transport Strategy Council has adopted a series of actions to alleviate the transport
congestion over the Christmas period. Those actions will be measured
and the results reported to Council.
Asset Management Plans The bridges asset management plan was adopted by Council in the first
quarter. The roads asset management plan is scheduled to be
presented to Council in December 2018, stormwater in February 2019
and Buildings in April 2019.
Noosa North Shore This project has been delayed as a result of native title issues
Campground associated with the land swap. Tender documents are ready to go for
those areas not affected by the land swap (i.e. existing area).
Tewantin Administration This project is on hold until we get a new project manager to advance
Building Master Plan the building planning. The previous project manager is now focused on
the Transport Strategy and that is a higher priority.
Bi-annual Community This survey will be undertaken in March/April 2019 to reflect the timing of
Satisfaction Survey the survey undertaken in 2017.
Review of Community This project is on hold pending the appointment of our new
Engagement Strategy Communications and Community Engagement Manager. That
appointment is underway.
2. KEY PERFORMANCE INDICATORS
As Council would be aware, KPIs were first developed for our organisation at the beginning of
2014/15. 30 management KPIs were developed and 16 of those KPIs are reported to Council on
a quarterly basis. They are also reported to the Audit & Risk Committee in detail at each Audit &
Risk Committee meeting.
As far as the CEO is aware, we are one of the few Councils in Queensland to make this KPI
information available to the public via “non-confidential” reports. The KPIs are included in
Attachment 2.
The key issues arising from an assessment of the KPIs for the first quarter are as follows:
Our People
In relation to Workplace Health and Safety, an external independent WHS Auditor scored
Council at 74% (bronze level). One injury in September resulted in a worker having long-
term time off affecting our Lost Time Injury Duration results.
Personal leave was high in August due to some long-term illness issues with a small
number of staff as a result of the impact of the winter flu season. This normalised in
September. We also continue to make progress in relation to the reduction of long-term
annual leave balances.
Our staff turnover rate remains below other Councils. In the September quarter, staff
turnover was low but we are starting to see some retirements of staff as our older
demographic impacts.
Page 84 of 97
Section 85
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
In addition to the “People” KPIs currently being reported to Council, the CEO and Executive
Team have recently been considering the issue of diversity within our workforce. There are
a significant number of studies that show that there is a direct correlation between
increased diversity in the workforce and improved organisational performance. Diversity
covers a range of issues including gender, ethnicity, age and disability. While recently
acting as Mayor, Cr Wilkie requested information about gender diversity within the
organisation. Some of the relevant statistics include:
o 51% of our workforce are female
o 68% of our casual workforce are female and 85% of our part time workers are female
o Community facilities and libraries have the highest level of female employment
o In 2016, the average annual earnings for women was $5,150 less than men. In 2018,
that gap had been significantly closed to $1,694.
o At an Executive Level, two of our six organisational leaders are currently women with
a recruitment process currently underway for one Director role. There is more to do
at the “middle management” level in terms of diversity.
The issue of diversity in the workforce is one that will be pursued by the CEO and our
Executive Team.
Our Customers
Over the last few years, the total number of customer requests received by Council had
been on an upward trend. However, over the last 6 - 9 months, we have seen a tapering off
in the total number of requests received by Council and this trend has continued.
The average time to process building and plumbing applications is still meeting statutory
timeframes.
Our Finances
Our financial KPIs measure solvency, investment performance and outstanding rates. All
of these KPIs continue to be on track.
Council receives a financial performance report at the end of each month which provides a
more detailed analysis of Council’s financial position. Council receives a detailed report on
Capital Works progress every quarter.
Our Systems and Processes
The use of the App – Snap Send Solve continues to grow year on year. The aspirational
long term goal of 40% may be achievable.
The “web chat” facility enabling customers to “chat” live online via our website with a
customer service officer is now live and is slowly getting customer take up.
Previous Council Consideration
Quarterly reports are provided to Council outlining our progress with the Operational Plan.
Finance
The projects within the Operational Plan are reviewed and funded as part of Council’s annual
budget process.
Page 85 of 97
Section 86
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 NOVEMBER 2018
Risks & Opportunities
A failure to achieve the outcomes set out in the Operational Plan would be problematic. In some
cases, projects may take longer than anticipated to achieve the best outcome.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
The details of each of the Operational Plan activities have been provided by relevant
Departments.
Departments/Sections Consulted:
X Chief Executive Officer X Community Services X Corporate Services
Executive Officer Director Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development X Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
X Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 86 of 97
The text continues on section 87.