2018-11-06 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                             6 NOVEMBER 2018


   In addition to the “People” KPIs currently being reported to Council, the CEO and Executive
     Team have recently been considering the issue of diversity within our workforce. There are
     a significant number of studies that show that there is a direct correlation between
     increased diversity in the workforce and improved organisational performance. Diversity
     covers a range of issues including gender, ethnicity, age and disability. While recently
     acting as Mayor, Cr Wilkie requested information about gender diversity within the
     organisation. Some of the relevant statistics include:
     o     51% of our workforce are female
     o     68% of our casual workforce are female and 85% of our part time workers are female
     o     Community facilities and libraries have the highest level of female employment
     o     In 2016, the average annual earnings for women was $5,150 less than men. In 2018,
           that gap had been significantly closed to $1,694.
     o     At an Executive Level, two of our six organisational leaders are currently women with
           a recruitment process currently underway for one Director role. There is more to do
           at the “middle management” level in terms of diversity.

     The issue of diversity in the workforce is one that will be pursued by the CEO and our
     Executive Team.

Our Customers
   Over the last few years, the total number of customer requests received by Council had
     been on an upward trend. However, over the last 6 - 9 months, we have seen a tapering off
     in the total number of requests received by Council and this trend has continued.
   The average time to process building and plumbing applications is still meeting statutory
     timeframes.

Our Finances
   Our financial KPIs measure solvency, investment performance and outstanding rates. All
     of these KPIs continue to be on track.
   Council receives a financial performance report at the end of each month which provides a
     more detailed analysis of Council’s financial position. Council receives a detailed report on
     Capital Works progress every quarter.

Our Systems and Processes
   The use of the App – Snap Send Solve continues to grow year on year. The aspirational
     long term goal of 40% may be achievable.
   The “web chat” facility enabling customers to “chat” live online via our website with a
     customer service officer is now live and is slowly getting customer take up.


Previous Council Consideration

Quarterly reports are provided to Council outlining our progress with the Operational Plan.

Finance
The projects within the Operational Plan are reviewed and funded as part of Council’s annual
budget process.




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