2018-11-06 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                     6 NOVEMBER 2018


Initiatives                     Comment
Noosa Transport Strategy        Council has adopted a series of actions to alleviate the transport
                                congestion over the Christmas period. Those actions will be measured
                                and the results reported to Council.
Asset Management Plans          The bridges asset management plan was adopted by Council in the first
                                quarter. The roads asset management plan is scheduled to be
                                presented to Council in December 2018, stormwater in February 2019
                                and Buildings in April 2019.
Noosa    North         Shore    This project has been delayed as a result of native title issues
Campground                      associated with the land swap. Tender documents are ready to go for
                                those areas not affected by the land swap (i.e. existing area).
Tewantin       Administration   This project is on hold until we get a new project manager to advance
Building Master Plan            the building planning. The previous project manager is now focused on
                                the Transport Strategy and that is a higher priority.
Bi-annual         Community     This survey will be undertaken in March/April 2019 to reflect the timing of
Satisfaction Survey             the survey undertaken in 2017.
Review   of     Community       This project is on hold pending the appointment of our new
Engagement Strategy             Communications and Community Engagement Manager.       That
                                appointment is underway.




2.    KEY PERFORMANCE INDICATORS

As Council would be aware, KPIs were first developed for our organisation at the beginning of
2014/15. 30 management KPIs were developed and 16 of those KPIs are reported to Council on
a quarterly basis. They are also reported to the Audit & Risk Committee in detail at each Audit &
Risk Committee meeting.

As far as the CEO is aware, we are one of the few Councils in Queensland to make this KPI
information available to the public via “non-confidential” reports. The KPIs are included in
Attachment 2.

The key issues arising from an assessment of the KPIs for the first quarter are as follows:

Our People
   In relation to Workplace Health and Safety, an external independent WHS Auditor scored
     Council at 74% (bronze level). One injury in September resulted in a worker having long-
     term time off affecting our Lost Time Injury Duration results.
   Personal leave was high in August due to some long-term illness issues with a small
     number of staff as a result of the impact of the winter flu season. This normalised in
     September. We also continue to make progress in relation to the reduction of long-term
     annual leave balances.
   Our staff turnover rate remains below other Councils. In the September quarter, staff
     turnover was low but we are starting to see some retirements of staff as our older
     demographic impacts.




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