2014-03-25 Planning & Organisation Committee Agenda Pages 1-14

Page 8 of 231

SECTION                      RECENT ACHIEVEMENTS                       UPCOMING PRIORITIES                         S318) SS

                              o BCC operations returning to localised  o Arrange more regular maintenance       o Review longer term priority users
                                 oversight enabling more responsive       of surrounds and investigate lighting/
                                 management                               security options
                              o Increased venue hire enquiry           o Explore opportunities to secure a
                              o Monthly maintenance and inspections       new major tenant
                                 of BCC surrounds — this was a result  o Increase regular hirer bookings
                                 of community feedback
                              o Rationalisation of user groups with
                                 some being relocated to The J

                              o Noosa Aquatic Centre has maintained    o Development of a zero based budget     o Slight   decrease   in   attendance
                                 great customer service despite the    o Adoption    and   implementation  of      numbers at the NAC this summer
                                 transition occurring at the busiest time ECM
                                 of the year
                              o Confirmation of Australian   Schools
                                 Water Polo Championships 2-6 June
                              o Hosted    the  first  Inter Lutheran
                                 Schools Carnival on Friday 14/3/14
                                 which  saw   over  300   competitors
                                 involved in the inaugural event
                              o Initial speed   issues   with  ADSL
                                 connections have been resolved

                                                                       o Follow up Progress reports

                             o   Relatively  smooth    transition  of  o   Review   of  operations   including o   Phones — ongoing issue with no ‘on-
                                 operations,  despite   some _ initial    staffing,    programming,      hire      hold’  music.    This   sometimes
                                 operational challenges                    arrangements and contracts              causes customer to think they have
                             o   Great start to Term 1 with anincrease o   ECM training/adoption                   been ‘cut-off’ when they are placed
                                 in venue hire compared to same time                                               on hold as the lines go silent
                                 last year.  This is due to 4 new
                                 schools  now   utilising the Centre;
                                 Noosa District Basketball Association
                                 almost doubling court hire; increase to
                                 room hire particularly with new first
                                 aid groups regularly hiring the rooms

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