2014-01-02 Budget Attachments

DEPARTMENT                                      EXECUTIVE OFFICE
Corporate Program                               Communication & Governance – Complaints Management and Right to
                                                Information

Program objective
To ensure Council is open, fair and responsive in meeting its legal obligations to complaints received and requests for information
                                                                                                         Service delivery        Responsible
Service                       Key Activities                             Service levels
                                                                                                                                 Manager
Complaints Management and Right to Information
Complaints Management            Statutory process for General          Retain current service levels   Internal                Chief of Staff
                                  complaints including Internal review
                                  through CEO
                                 Crime & Misconduct Commission
                                  complaints
                                 Ombudsman complaints
Right to Information             Assessment and response to RTI         Retain current service levels   Internal                Chief of Staff
                                  and Information Privacy applications
                                  in accordance with the Office of
                                  Information Commissioner
                                 Provision of information, advice and
                                  guidance to external customers
                                 Preparation of statutory reports


Potential Key Initiatives
   Develop and implement Public Interest Disclosure Management Program and Procedure including the
    responsibility for coordinating claims and the establishment of a disclosure register.
   Coordinate training for managers and supervisors.




                                                                                             Noosa Council | Operational Plan 1 Jan 2014 to 30 June 2014   28