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Reference Document - Operational Management Plan - MCU25 0094 · MCU25/0094
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REFERENCE DOCUMENT
MCU25/0094
NOOSA COUNCIL
12 DECEMBER 2025
Operational Management Plan – Nature Based Tourism
341 Dr Pages Road, Cootharaba
Venue Offering and Focus
The venue will operate as a Nature Based Tourism use that has a primary focus on natural
environment, including the rural landscapes, environmental features and dark sky elements.
These elements corroborate to creating an environment which is peaceful and operates at a
slower pace than short term accommodation offerings in coastal and urban areas.
Venue Offerings
The venue includes two (2) eco-cabins and a Lodge. The accommodation buildings have been
sensitively designed to avoid impacts to the environment and key landscapes, through a high-
set design for the cabins and the lodge being located on a level portion of the site. The
accommodation buildings have been designed to take advantage of natural views and vistas
and contains a design that is sensitive to and will not dominate the rural landscape character.
The cabins have been designed to accommodate couples (2 people), with the lodge containing
potential to accommodate up to four (4) people.
Site Access/Parking
Access to the use will be obtained from the existing point from Dr Pages Road as shown below.
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Check-in /Check-out
Check in procedure
Check in time 2:00 - 5:00pm (6:00pm by arrangement). All users will be provided with access
and parking directions upon making the booking and the day before attending the site.
Each accommodation building will have a lock box that contains keys for the accommodation.
A record log of all persons attending the premises will be maintained by the operator of the
facility. Further, house rules will be provide in each accommodation structure.
Check out procedure
Checkout time will generally be between 9:00 - 10:00am, or as otherwise advised by the
operator of the facility.
Noise Impacts and Management
The facility for a Nature Based Tourism, which is focused on enjoyment of the natural
environment. Amplified music is not permitted beyond background noise.
Noise associated with the operations are to be minimised where possible, with self guided tours
being available. Guests will not be permitted to bring motorcycles on the property.
Complaints Procedures
Neighbours and complaints
Complaints may arise from neighbours in response to excessive talking, music, ambient noise,
or similar disturbances. The operator of the facility will foster and maintain communication
channels with neighbouring residents and will provide a dedicated contact number for noise
related concerns.
All complaints will be formally recorded in a Complaints Record. The Complaints Record will
contain the following elements:
• Name(s) and address(es) of the complainant(s)
• Date and time of the complaint (24-hour format)
• Description of the complaint and its context
• In cases involving noise, details of the relevant Cabin, number of guests present, source
of the noise, and level of noise observed
• Actions taken by Management to address the issue (if applicable)
The operator of the facility is committed to working cooperatively with the surrounding
community to address any legitimate concerns. All reasonable steps will be taken to address
complaints, record them accurately, and document any remedial actions undertaken.
Should complaints deemed to be of a vexatious nature, contact will be made with
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Council/Police to advise them on any ongoing issues and actions taken to remedy ongoing
issues.
Site / Road Flooding
During severe weather events, parts of the site, as well as Dr Pages Road (east and west of the
site access) are subject to inundation by flood waters. The part of Dr Pages Road that are
subject to flood hazard are marked as being a ‘Road subject to flooding’, with the road
containing flood markers.
During flood events, the operator of the facility must contact persons staying within the
accommodation and advise them to ‘shelter in place’ until such times as the flood waters reside
sufficiently to enable flood free egress from the site. Historically, flood events normally reside 24
– 48 hours.
The manager of the facility must hold sufficient long lasting foods/toiletries for persons being
accommodated on the property to shelter in pace until Dr Pages Road becomes trafficable.
Upon Dr Pages Road becoming the operator of the facility must advise persons staying within
the accommodation that it is safe to evacuate the site.
Medical / Emergency Response
All persons attending the property will be required to advise staff of any medical issues during
their stays/attendance to the premises.
Should a medical/emergency arise during stays on the property, the following options will be
made available:
• Utilise first aid kit, located within each Cabin/Lodge;
• Contact General Practitioner, or 13 Health (QLD Government);
• Contact state emergency departments (i.e. ambulance)
Should the contact with state emergency departments be required, the following locational
information will be provided:
• Address – 341 Dr Pages Road, Cootharaba
• Coordinates – Latitude: -26.24338, Longitude: - 152.93167
In the event of a Bushfire, the operator of the facility will make contact with persons staying on
the property and advise them to evacuate the property (if safe to do so). Contact will be made
with State Emergency Services (Rural Fire Brigade) for site attendance.
Used in these records
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