Reference Document - Operational Management Plan - MCU25 0094 · MCU25/0094

Check-in /Check-out
Check in procedure
Check in time 2:00 - 5:00pm (6:00pm by arrangement). All users will be provided with access
and parking directions upon making the booking and the day before attending the site.


Each accommodation building will have a lock box that contains keys for the accommodation.


A record log of all persons attending the premises will be maintained by the operator of the
facility. Further, house rules will be provide in each accommodation structure.


Check out procedure
Checkout time will generally be between 9:00 - 10:00am, or as otherwise advised by the
operator of the facility.


Noise Impacts and Management
The facility for a Nature Based Tourism, which is focused on enjoyment of the natural
environment. Amplified music is not permitted beyond background noise.


Noise associated with the operations are to be minimised where possible, with self guided tours
being available. Guests will not be permitted to bring motorcycles on the property.


Complaints Procedures
Neighbours and complaints
Complaints may arise from neighbours in response to excessive talking, music, ambient noise,
or similar disturbances. The operator of the facility will foster and maintain communication
channels with neighbouring residents and will provide a dedicated contact number for noise
related concerns.


All complaints will be formally recorded in a Complaints Record. The Complaints Record will
contain the following elements:
    •   Name(s) and address(es) of the complainant(s)
    •   Date and time of the complaint (24-hour format)
    •   Description of the complaint and its context
    •   In cases involving noise, details of the relevant Cabin, number of guests present, source
        of the noise, and level of noise observed
    •   Actions taken by Management to address the issue (if applicable)


The operator of the facility is committed to working cooperatively with the surrounding
community to address any legitimate concerns. All reasonable steps will be taken to address
complaints, record them accurately, and document any remedial actions undertaken.


Should complaints deemed to be of a vexatious nature, contact will be made with