2018-08-07 Services and Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                             7 AUGUST 2018


BRANCH ACTIVITIES              RECENT ACHIEVEMENTS                      CURRENT PRIORITIES                          THE NEXT QUARTER
Continual CS intranet (iP@N)      Review knowledge pages and             Review knowledge pages relating to        Develop a review and quiz plan for
improvements                        prepare changes for EOFY.                Building and Plumbing and Privacy           coming 12 months.
                                                                             enquiries.
Service Review                    Service review completed.              Implementation of actions from            Continued implementation of actions
                                                                             service review, starting with review        from service review.
                                                                             of position descriptions and
                                                                             responsibilities.
New contact system                Webchat implementation.                Review system configuration.              Review reports system and look for
                                                                           Creation of Priority Queue and              improvements.
                                                                             testing.                                  Investigate SMS and Skype for
                                                                                                                         Business integration.
Business as Usual activities      Work with ICT to resolve web chat      Peak operating period, Kerbside           Review Snap Send Solve app and
                                    system issues.                           collection, Rates, Animal renewal.          categories available in premium
                                                                                                                         subscription.




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