2018-08-07 Services and Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                       7 AUGUST 2018


BRANCH ACTIVITIES                     RECENT ACHIEVEMENTS                         CURRENT PRIORITIES                        THE NEXT QUARTER
Corporate E-newsletter promotion         E-newsletters in new template going       Finalise E-newsletter promotional       Continue to promote e-newsletter.
                                           out monthly to 1,700 residents and          plan and implement.
                                           promotion via social media.
Business as Usual activities             Support for Project teams                 Support for Environment Strategy,
                                           consultations: Corporate Plan,              Noosa River Plan, Cultural Plan
                                           Environment Strategy, Local Law             consultations and communications.
                                           amendments, Park Road                     Continued effective communications
                                           Boardwalk, Come & Try Adventure             Park Road Boardwalk & Library
                                         Layout & design of Noosa River              refurbishment.
                                           Plan Summary.                             Communications: Main Beach
                                         Initial layout & design of the Noosa        boardwalk; Hilton Terrace Upgrade;
                                           River Plan document.                        Lake MacDonald Dam rebuild
                                         Successful citizenship event.             Focus on illegal dumping – video &
                                         41 media releases prepared (as              social media.
                                           listed on Council’s website)              Peregian Beach Digital Hub Launch
                                           compared to 43 in the previous              event
                                           quarter.
                                         3 new sliders and 12 new Social
                                           media posts on average per week.
                                         Responding to community queries
                                           on FB including liaison with depts.
                                           for answers.
                                         Responses to numerous media
                                           enquiries.
                                         Membership of Transport Strategy
                                           working group.
Customer Service
Recruitment and Training                 Recruit 1 PFT position completed.       Quality performance checks              Recruitment of positions highlighted
                                         Training via IP@N quiz.                   particularly around rates related          in the service review and budget.
                                         Train team on Tanda (time clock and       enquiries and processes.                Training and development plan
                                           rostering system).                      Staff end of year Performance               created.
                                                                                     reviews.
Review of Polices within the branch      Continual review of iP@N.                 Cash handling & counter procedures      Review and test BCP.
                                         Customer Service Charter Review.            updated after ECR implementation.
                                         Security procedures being reviewed        Security procedures reviewed in
                                           by 3rd party consultant.                    conjunction with consultant and
                                         Webchat procedures developed.               building facilities manager.


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